Metro Plumb Reviews 

Metro plumb called me to make appointment to my relief it was the same day they sent Mo Bastomi who after 3 engineers found the problem he was here on my property less than 5 minutes and then change the offending pipe ,tidied his things up and was most definitely a professional thank you Keemac and thank you Mo Bastomi kind regards Oonagh Daley 😎👌

My leak was in my kitchen basement over an electrical circuit. Undiscovered for years… metro plumb sorted the leak out digging up the front garden & replacing the pipework. Oliver was very professional, left the property immaculately & great communication skills. Would highly recommend Oliver / company.

The guys who attended from Wolverhampton branch were professional and polite. It was via a home emergency cover policy and they were upfront from the start that the nature of the leak would unlikely be covered fully by the policy. They quickly resolved that issue and then were very thorough in locating the leak and then fixing the issues given the tight space constraints involved. You wouldn’t know any work had been done after they’d finished, impressive given they had to lift up flooring in 3 separate rooms.

Metro Plumbing came on Thames Water's behalf to fix my water meter piping. The engineer was outstandingly polite and helpful and installed a new section of pipe very efficiently. I would certainly recommend them.

Was extremely good really did a good job in repairing the toilet

AVOID AS THEY DONT SHOW UP. DONT WASTE YOUR TIME BOOKING WITH THEM, AS THEY NOT SHOWN UP TWICE TO ME.

I contacted them, made an appointment and explained I do not reside at the property so would have to go down to meet plumber. I waited 2.5 hours and no show. I ring company only to be told the plumber was off sick. I had rang in the morning to confirm before I set off to the property.

I make a second appointment (for tomorrow morning), I ring this morning to confirm, yep we’re be there 10.30-11.30am.
They call and cancel appointment at 4.30, saying they don’t have enough employees to cover the jobs undertaken, so don’t waste your time.

Best bit was last week before making the second appointment a woman who said she was a director rang me and was rude saying i had given her the wrong defence, having spoken to 5 people and being passed around, I gave her the postcode of where I lived and not where the leak was. She was rude and argumentative yet apparently it is ok when her employees are no shows twice.

Appalling company to deal with.

We had Kyle come to resolve an ongoing issue with our kitchen hot water. For over 2 weeks, we had been passed back and forth between plumbers and engineers without a proper solution, leaving us without hot water during that time because the boiler would not start due to extremely low pressure.
I cannot express in words how grateful we are for the outstanding job Kyle did. He was incredibly thorough, professional, and determined. Unlike others, he refused to give up and methodically troubleshot the problem until he found the cause and resolved it.
Kyle's dedication, knowledge, and commitment to getting the job done properly were exceptional. He is a true credit to your team, and I only wish more people approached their work with the same level of professionalism and care.
Thank you, Kyle, for your perseverance and excellent service. You turned a very frustrating experience into a positive one.
5 stars are simply not enough – 5 stars plus!

I had a very bad experience with this company. Reported a toilet drain leak near the pan. It was only for 10 minutes job but took 3 weeks. Severals calls made and keep getting text that plumbers will be coming but no one turn up. This was from Kent metroplumb local branch. High charges for a small job. Not reliable, avoid.

AVOID AT ALL COSTS!!!!!

Potentially the worst experience we have ever had with a ‘tradesman’ from the initial phonecall all the way up to him laughing and joking about the situation.

This company was assigned to us through emergency home insurance so we didn’t have a choice in using this company unfortunately.

When he arrived it was quite evident that he didn’t want to be there as he was already telling us all the reason why he can’t fix the leaking pipe under the bathroom floor, he stated that we would have to cut a hole into the ceiling to get to the leak instead…. Not too sure why tbh, maybe for more money?

His behaviour and professionalism through the whole visit was the worst we have every come across, my wife is 25 weeks pregnant and there was no urgency for him to help, he said that we would just have to ‘figure something out’ for the next couple of days without any water. I don’t think he understood that a heavily pregnant woman needs to go to the toilet much more than the average person, this made me wife extremely upset as she then started to panic about what to do.

To top it off it was quite evident that he had been drinking the night before as he smelt of alcohol strongly, probably whilst he was watching the England game as he asked me if I watched it and then said ‘yeah we was absolutely rubbish wasn’t we?!’.

So from the initial call with the insurance to the plumber turning up 5 hours later (from Wigan) it was a complete waste of time as all he could do was take pictures and turn out water off - We had already done this as this is common sense and didn’t fancy our ceiling room falling through.

This really does show the current state of companies and doesn’t help the tradesman out there that are actually amazing at their job and will do whatever it takes to help people out.

Like I said in the title of this review….. Avoid at all costs! If your insurance assigned you this company ring them back and demand another company.

Craig, Ryan and his team of metro plumb kent are outstanding, and have recently completed a full central heating upgrade which we're very happy with. . However when they came back free of charge to resolve a small matter of the pipes banging when taps or toilet were used, and removed a wrongly installed hammer arrester by another company around 10 years ago, which immediately silenced all noise, I knew I'd found my plumber for all future work.
Thanks very much Craig

Kieran O'Brien visited us today and fixed a water pressure issue. Not an easy job, it could have been a number of different things. Kieran found the issue and resolved it for us. Very polite and helpful individual. Would definitely use again! Thank you Kieran.

Good service

MetroPlumb were arranged through my Home Emergency insurance provider. Received a text stating they would attend by a specified time, no one turned up, contacted insurers again in the morning, and another visit arranged with time confirmed by text, no show again, tried the number on the text- not available, contacted insurers again for 3rd time who telephoned the company, who advised someone would contact me within 30mins, and arrange a another priority appointment. No call, no plumber, appalling service in an emergency.

Awful service ....they fitted a bath panel which I bought from screwfix ..they said £85 an hour ...they took just under 2 hours and charged me £213 ...the job was shabby with metal screws in a lovely white panel ..and the sealing of it was a mess ...steer clear

I was initially told by my insurance company that someone would attend to resolve my plumbing issue, but no one ever turned up. Five days later, the insurance company reassigned the job to Metro Plumb.

I received a text message confirming that they would attend on a certain day, but then I received a call advising that the appointment would instead be the following day. I left a Google review based on my experience so far, which quite clearly triggered a reaction from them.

I then received a call from Metro Plumb informing me that they would no longer attend my property because I had left a 1-star review. I offered them the opportunity to come out and complete the work, and explained that I would happily reassess my review afterwards. However, instead of attempting to resolve the situation, they refused to attend altogether.

The owner, Dylan, stated that my review was malicious and claimed it had been explained to me over the phone that my insurance company had cancelled the original job. This was never communicated to me. When I asked for a recording of the call with his employee, he was unable to provide one.

Throughout my conversation with Dylan, I remained polite and cordial. Unfortunately, it appears that Metro Plumb are unwilling to accept constructive feedback, and when given the opportunity to resolve the issue, they chose not to.

Ridiculous and unprofessional. I've only given an extra star for the service I received from the receptionists. They were the only people I had a positive experience with. I'm waiting on a quote but no point as I'm not giving them my money.

1 STAR IS NOT LOW ENOUGH

Worst customer service I have ever received, left someone in there 90's with no hot water or heating for 9 days.

Called 3 days in a row to be told they was coming out to be let down at 9pm at then told they would be there at 9am the following morning no arrival for the third time.

every person I have spoke to in customer service is rude the Plymouth branch and exeter are the worst !

no one can update a time or pass the engineers number who is apparently on the way

worse customer service I have received left my grandparents in such a bad position

Georgia Chapman especially

This company was called because my sewer drain became full, preventing my toilet from draining properly. They were called by the first plumber who came to assess the situation 8pm on a Saturday night. It could only have been 10 minutes following the departure of the original plumber, who turned up at mine within half an hour of being called. Metro plumb were busy with an emergency which was a big job, and it would be too late to bring the equipment due to the noise etc, and that they would be with me in the morning. With that said, they offered to come out late if things became worse. They kept their word, arrived the following morning and sorted the sewer drain, and came in to make sure everything was flowing well. Thank you all at metro rod

Whiteley village shopping centre one of your company vehicles went the wrong way round the roundabout into the car park ! Near miss to several cars who are correctly using the roundabout.

If they drive like they plumb, I’d stay away !

This is about the quality of Metro Plumb Head Office.

Absolutely appalling. They boast on their hold music fully insured, total piece of mind. Nothing could be further from the truth.

I have had work done at the property, having found defects, they won’t acknowledge responsibility, they will claim to have done a thorough investigation and when challenged with evidence that proves they are wrong, they fall silent.

Though they may have some happy customers, I am certainly not one of them and cannot recommend this service company to anyone.