Metro Plumb Reviews 

These guys were used by Churchill Home emergency for a ruptured water softener pipe and stuck stopcock. Between them Churchill and MetroPlumb managed to take three days to sort a simple issue. The first plumber had a look took some photos and could not decide on the size of the stopcock but it wouldn't have mattered as he had no parts. Strange that a plumber does not carry stop cocks and hoses in his van. They had to quote to Churchill who rejected their time and materials quote as they only accept fixed price quotes. It was me who had to chase both organisations. Once approved I then received no notification as to when the plumber would arrive and whilst on the phone to MetroPlumb was told that plumber was less than 10 minutes away despite being told I would be called at least 30 minutes away. The second plumber could not fit the new stopcock so just replaced the spindle. Not really a replace like for like as per the policy.

Tommy Hamill from metro plumb Devon sorted our leak from the bath with water coming thro kitchen ceiling. He was very professional and helpful.

Excellent service. Arrived when they said they would. The plumbers were very professional and knew immediately the problem and detected the leak and then fixed it. They were swift and efficient. A special thank you to Dante and Riaz. Would highly recommend this company and the staff they employ.

If I could give zero I would had an plumber booked with metro plumb Taunton 3 times for boiler service and 3 times cancelled with various pathetic excuses if you have any sense avoid this company at all cost

Sam and Keiron from Metro Plumb worked very hard in terrible weather conditions trying to locate the small leak on my water supply pipe using all their accumulated knowledge, expertise and electronic water leak detection equipment. Unfortunately, due to the worst torrential rain I have witnessed in recent years, they were unable to find the small leak - this sometimes happens. The following day after the rain stopped, the two small holes in the pipe showed themselves and have since been temporarily repaired pending the whole pipe being replaced to future proof my property as the supply pipe us getting rather old.
The office staff were also very helpful, friendly and professional. Thank you Sam and Keiron for all your efforts in such difficult conditions.

Turned up nice and early sorted everything out 1st class

Luke is my saviour thank you so much for an excellent job. X

I am not happy with the whole company, been waiting since 5th of December for someone to mend my toilet, plumber turned up today unannounced, no notification from them to say he was coming, absolutely disgusting 🤢 still not fixed

Metro plumb, excellent service, very quick in coming out, even though it was a Sunday. The engineer/plumber was Very pleasant, friendly and polite, can't fault the service they provide

The gentleman who turned up was very professional and polite. He fixed my leak in no time. I would highly recommend.

The lady at Hometree Insurance said I would receive a call from Metroplumb shortly. Having not heard from them after 3 hours I rang. I was told that the engineer was on another job and with me in 1 to 1.5 hours and would ring when on the way. I was happy with that. An hour or so later the engineer arrived having not rung but I could have lived with that had it not been for what followed. He rang the door bell with no tools in hand. I showed him the problem of a leaking pipe below the sink. I had turned off the stop cock to stop the leak which meant no water at all in the house. The man then said he would have to go phone his boss, commenting only that it looked like a complicated job. He came back ten minutes later to say that he would not be mending the pipe. All his job would be is to stop the leak and then the homeowner would have to contact their home insurance company. This was total nonsense of course. Hometree repair leaks I told him. He told me that it often happens that his company are called out for repairs but all they can do is isolate the water! And then he left me to phone back Hometree and tell them what had happened. When I chased it with Hometree his report said it would take several hours and could not be done for another 3 days. In the end I had to find another company who were here by 8am the next day and had the job done in just 25 minutes.

Prakash Singh of Metro Plumbing and Heating, was friendly, kind, very neat and extremely skillful. He did a more than excellent job changing my kitchen pipe that was leaking. He knew exactly was the cause was, and charged me reasonably. He is definitely a great asset for the company. Well done, Prakash.

Awful. Didn’t know what they were doing - told me my floor would need to be ripped up as I had a leak.
The same day clarion housing came - looked at the leak too, TIGHTENED the nut.. stopped the leak!! If I had listened to metro I would have had half my kitchen floor ripped up all for a loose nut!!!

I am still waiting for a call back it's 21.05 pm, the engineer must
be busy. I'll wait, & allow the him time, it's new years eve. Hopefully the issue l raised will be addressed, in due course.

Swift responsive even at the festive period.

I purchased a new bathroom with installation from Wickes, they sent Metro Plumb to do the installation. From day one, these guys were horrendous. They ruined my very first brand new bathroom. It’s been two months and I’m still trying to get all the issues resolved. They lied, they gaslighted, and then they just stopped showing up. The actual definition of trade cowboys. Awful.

Very efficient and friendly service. Speedy response time too, especially as they had to travel over an hour to get to us over Christmas time. Thank you!

Great service from Lee. Came round straight away. Massive shower leak in our brand new house. He went above and beyond to find and stop it. Would highly recommend.

Really fast considering the time of year ,friendly service and fixed our issues in no time at all.
Extremely happy with the service