Metro Plumb Reviews 

Brilliant service, it was a minor issue, the workmen sorted it in 5 minutes, great to see honest trades people 👍

Kevin was very efficient and solved the problem straight away. Excellent service highly recommend

Job to attach new radiator to the wall as the previous one had fallen off and I was looking to get it replaced. £50 deposit paid. Was told it would be £95 an hour, they would take 1.5hrs to remove and cap off old radiator and make wall good, go collect new radiator, 1.5hrs to attach new radiator. Metro Plumb came to house and said couldn't attach new radiator (which I purchased in advance to save time) on wall as wall needed a wooden support adding, he said no radiator could go on that wall or any other wall in the room, despite there being a radiator on this wall for as long as the house has had central heating (est. 50+ years). Didn't cap off or make old radiator safe. Spent 20 minutes in the house telling me why he couldn't do the job then told me I needed to pay for the "hours" he was here. I said no, as no work had been carried out. He called his manager as I refused to pay. After he left, I rang to complain and ask for my deposit back. Lots of excuses made and days went by. It transpired they had only booked themselves 1 hour to do a 3-4 hour job. Could see he wasn't interested in doing the job when he got here. They refused to refund the £50 deposit. I'm out of pocket with no work done at all, not even the old radiator capped off and it is still hanging off the wall waiting for a local plumber to arrive. Would avoid this company. Northumberland area.

Excellent that lady was brilliant with me even she knows I have Learning difficulties and mental health and autism

Excellent service. Thank you

We cannot praise you enough we had a burst pipe in our cloakroom and it was all repaired within just over an hour of reporting it by an engineer who was friendly,arrived quickly and was very efficient. 10 out of 10 for your services.

Excellent service, very helpful and quickly fixed the leak

Job well done on time with no fuss.Excellent service. Thank-you

There was water leakage on the kitchen ceiling, the plumber came, looked at radiator upstairs, and judged that the leakage was from there. "It is the duty of the Heat Engineer" , after throwing this sentence, he left.

From started to end, he used ONE minute.

How could he be so confident with his ONE minute judgement?

The Heat Engineer came , examined the boiler, water pressure normal, no leakage. And the engineer found a crack in the bathroom, he did the plumber's part.

Well done Metro Plum, some other professionals did your job.

Communication was great. Regular and swift progress updates on status of our enquiry, order and subsequent installation. Very prompt on the 3 occasions a plumber had to attend after a mishap Thames Water caused to our home. The Part arrived on a Monday, were notified on the Tuesday that a plumber would fit it on Weds and in fact they sent someone that same afternoon. In fairness, the plumber said they were fairly quiet at the moment, but the service was most efficient.

They added a new easier water shut-off valve as our stopcock had seized.
But considering they were also supposed to fix the actual leak issue in the attic, and didn't actually bring a ladder..... so did not even step foot in there, leaving the issue unresolved. They cannot receive a higher star rating from me I'm afraid.

Yeah all good … can’t remember the young fella’s name but he got the job done in quick time and now we as a family can shower again👍… it was getting a bit smelly😷

Mohammed the plumber who attended was very good. He has 20+ years experience and was able to identify the issue with low pressure for my water at my property. He dealt with the issue swiftly and provided guidance on how to maintain the internal stop valves. Thanks Mohammed

A guy knocked on my door around 4/30,ish in the aft...it was getting dark...he stood there in what I would describe a black tracksuit with the wor METRO on it.. ..he said he wanted to check my boiler because of a problem with not hot water after Thames water was doing repairs at the back of my property...he had NO identification on him and no tool kit...I refused to let him in...he said he'd left identification etc in his van up the road...I told would NOT be allowed on.my property...he came back a shirt while later grinning holding up an identification card I could not read and carried...not good reassurance in my books.

Mohamed was very knowledgeable and identified and fixed the problem very quickly.

Called in advance with ETA & confirm issue. Arrived on time, gave a couple of options and sorted the problem promptly. Nice person.

Excellent, quick and knowledgeable service. Plumber arrived within 2 hours of me making the call, resolved my issue and was very polite and I couldn’t recommend highly enough. Many thanks. ⭐️ ⭐️ ⭐️⭐️⭐️

Our toilet had stopped flushing. It took 3 weeks and 3 visits to finally get it repaired.
On all 3 occasions, no appointment was made, they just turned up.
Very unhappy wih the whole aspect of it, including Domestic & General.
It's not wirth taking out a policy, it was such hard work to get it fixed.