Really impressed with Mettle I recently had a serious fraud issue on my account and, to be honest, I was extremely worried about losing the money. I contacted Mettle straight away and ex... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I really like Mettle banking, the app keeps a good clear record of everything, right from the start it has made everything so much more simplified for my clients, and for myself. to keep my accounts... Toon meer
Bedrijf heeft geantwoord
Poor bank with limited features and they are not members of the switching service so you have to do everything manually. They got details of my account setup wrong and made a shambles along with oth... Toon meer
Bedrijf heeft geantwoord
Had a fraudulent transaction today and Mettle reacted swiftly, responded within moments when I rang. I so much appreciate it. Have been with this bank for a while now and can only recommend it. Everyt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Mettle
Geschreven door het bedrijf
Mettle is the free business bank account by NatWest that helps small businesses get paid faster and better manage their finances. It’s built for small businesses, startups, limited companies and sole traders.
Customers can apply for an account in minutes, create and send customised invoices and connect to accounting software to help keep track of their books. The account comes with a UK account number and sort code and an in-app chat feature so that customers can speak to real people when they need help.
Contactgegevens
Verenigd Koninkrijk
- support@mettle.co.uk
- mettle.co.uk
4,6
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Definitely get it …
This app is brilliant for managing invoices, making them and sending money. I’ve told two other people who run their own business about it and they also now use it.
14 mei 2026
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Easy to use app, Great Benefits and excellent customer service
Easy to use app and some great additional benefits eg free agent. Excellent communitions throughout all of my experiences.
25 september 2026
Review zonder uitnodiging
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at
support@mettle.co.uk or via the in-app chat.
Easy set up
Easy set up. Free FreeAgent. Would benefit from a card payments functionality.
25 september 2025
Antwoord van Mettle
We appreciate you leaving a review and sharing your experience with us. Hearing how you use your Mettle account helps us keep improving the app. If you have any further feedback or ideas, please drop us a line at support@mettle.co.uk or through the in-app chat.
Great Bank,
Great Bank,
I have been using over 4 years
Excellent customer service, Excellent application.
Ease to use the App.
24 september 2026
Review zonder uitnodiging
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
It was quick and easy to set up and use
24 september 2026
Antwoord van Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now.
If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
It’s my first year as self employed and…
It’s my first year as self employed and this is a dream for me.
21 september 2026
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Had a fraudulent transaction today and…
Had a fraudulent transaction today and Mettle reacted swiftly, responded within moments when I rang. I so much appreciate it. Have been with this bank for a while now and can only recommend it. Everything works spotless. Thank you!
18 september 2026
Review zonder uitnodiging
Antwoord van Mettle
We appreciate you sharing your thoughts on Mettle. We're pleased to hear the account is delivering what you need right now. If you ever have suggestions on how we can improve or add to our service, please reach out to us at support@mettle.co.uk or through the in-app chat.
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Very well thought out
15 september 2026
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at support@mettle.co.uk or via the in-app chat.
Great experience and so easy to use
Great experience and so easy to use.
Never had any problems
13 september 2026
Antwoord van Mettle
Thank you for sharing your experience. We're really happy to hear that you're enjoying your Mettle account.
We love hearing from you, so please drop us a line at support@mettle.co.uk or through your in-app chat at any time if you have any feedback.
Worst bank I have ever dealt with - lost £5k of my money!
Worst bank I have ever dealt with. They lost nearly £5k of my money and couldn’t tell me how, or where it was. Terrible communication regarding the process they needed to go through to try and find it.
For context, they confirmed that the money was in their system, yet they still couldn’t get it into my account, or even track where it was. Despite me providing the tracking ID and references they needed.
I still do not have the money, a week after I raised it with them!
Stay away at ALL costs! Which in this case is £5k.
11 september 2026
Review zonder uitnodiging
Antwoord van Mettle
Hi Jacob, we’re sorry to hear this and understand your frustration.
We are handling this case with the upmost urgency and are working hard to get this resolved as soon as possible.
We have contacted you directly in regards to your case.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Great when used with FreeAgent
Great when used with FreeAgent - great platform for FREE when being a sole trader
9 september 2026
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at
support@mettle.co.uk or via the in-app chat.
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Very useful app
Very useful app.
Responsive to potential fraud attempt.
Always remember that they won’t call you out of the blue without first letting you know.
4 september 2026
Review zonder uitnodiging
Antwoord van Mettle
We really appreciate you taking the time to leave this review. It's fantastic to know you're having a great experience with Mettle!
We're always looking to improve, so feel free to drop us a message at
support@mettle.co.uk or via the in-app chat.
Mettle were very helpful trying to get a refund.
Mettle were very helpful when I wasvtrying to get a refund for money that was taked from my account a month early and I had cancelled the program.
3 september 2026
Review zonder uitnodiging
Antwoord van Mettle
Thank you for taking the time to share your feedback. It's great to hear that Mettle is working well for you right now. We value your input, so please reach out via in-app chat or at support@mettle.co.uk if you ever have more to share.
Mettle response to fraud.
Mettle were swift in their response to a fraudulent transaction. I was at work when a notification came through. They looked into it quickly and efficiently. I was quickly reassured.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Mettle
Thank you for the positive review. We're glad to hear you're having a positive experience with your Mettle account so far. Customer feedback is incredibly important to our team, so feel free to message us anytime at support@mettle.co.uk or via the app.
Need to be able to pay in cheques
Need to be able to pay in cheques! I don’t get many, but it’s a massive PITA when I do, and the only thing that makes me consider having a different business account
29 augustus 2026
Antwoord van Mettle
I am sorry for the trouble here Darren. I have raised this as feedback going forward but for now, we still will not be able to accept cheques into your Mettle account.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.