The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Toon meer
Bedrijf heeft geantwoord
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The item was delivered with courtesy and professionalism with an apology for lateness. The driver was definitely overworked. I was number 82 in her job lot. Have a thought for your staff
Had issues with bin lid after cleaning, I may of used a slightly to wet cloth. Spoke to customer services and they asked a few questions then sent a replacement free of charge, very helpful.
I ordered two items via Argos (separate ones). Tv cabinet hasn’t arrived and DHL has no information on it. The lighting has arrived (which I ordered later than the tv stand). I don’t understand... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Dierenverzorgingswinkel
- Fitnesswinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!
Contactgegevens
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, Verenigd Koninkrijk
- 08002404050
- mhstar.com
3,0
Gemiddeld
717 reviews
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Heeft 32% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Really poor quality
Ordered a weighted vest. When it arrived it was of really sub standard quality and the weights that came with it were too big to fit in the pockets of the vest. They offered me a 25% partial refund, who'd take a partial refund for something you can't even use??? Now I have to return it and pay £12 postage, absolute joke.
27 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Craig,
Please accept our sincere apology about your experience with the weighted vest and the inconvenience caused by the weights not fitting properly in the pockets. We
completely understand your frustration, particularly regarding the return postage and the concerns you raised about the product quality. The Return Instructions which provided to you were according to the Return Policies which are evidently mentioned on our official website.
We sincerely apologise that the partial refund offered did not provide a satisfactory resolution in your circumstances. Your feedback has been noted, and we regret the disappointment caused by this experience.
Kind Regards,
After Sales Team
MH Star Customer Service
I recently ordered an item through tesco marketplace for an Homcom Electric Riser Recliner Massage Chair.
Having paid , I awaited delivery , it was 2 to 3 days.
The delivery was despatched by MH Star UK Ltd , via DPD.
When the delivery arrived it was supposed to be 2 of 2 boxes, only 1 box recieved.
When I sent an e-mail to MH Star , they replied there was an issue saying box 2 of 2 had been marked as return to sender .They said It would take 2 to 3 days for box 2 of 2 to be delivered , I confirmed that we would like the order to be delivered, and have since had no reply , I told them we were going on a short holiday and I arranged for my son to be at home on the 26/09/26, still no reply.
Very Very poor Customer Service
I would like to return the box 1 of 2 so I can get a refund.
26 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Steve,
We are truly sorry for the inconvenience and frustration caused by the missing second box of your order, as well as the lack of a timely update from our team. We understand how disappointing this must have been, particularly as you had made arrangements for someone to be available to receive the delivery.
We sincerely apologise that your experience did not meet the level of service we aim to provide. Our Customer Support Team would be happy to assist further with your request regarding the return and refund. Could you please contact them on 0800-240-40-50 and they will try their best to assist you further about your concern.
Your feedback is very important for us and for sure would be shared with our relevant team for the improvement concerns.
Kind Regards,
After Sales Team
I must admit this is the first time I…
I must admit this is the first time I have used this company but I have been pleasantly surprised. The garden seat cover I ordered is really good quality and, with a good price and free delivery, I will definitely look to them when ordering anything else
26 september 2026
Review zonder uitnodiging
fantastic
fantastic! Purchased for my daughter she absolutely loves it. Easy to put together and Love that you can fold it to put away when not in use. It is also more sturdy then I expected. Highly recommend. Fast efficient delivery too.
18 september 2026
Review zonder uitnodiging
Easy to place order
Easy to place order, fast free delivery, well packaged fire, looks lovely in situ. Not made of metal as I thought but is a type of resin which is lighter but perfectly acceptable
15 september 2026
Review zonder uitnodiging
Great service.
Great service.
The website was easy to navigate and place my order.
Regular communication ensured I knew what was happening.
Swift delivery was greatly appreciated.
Would definitely use again.
15 september 2026
Review zonder uitnodiging
Great service on time good product
17 september 2026
Review zonder uitnodiging
Order delivered to random address
Order delivered to random address Aosom attitude was go find the address and get the product yourself
15 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Steven,
We are truly sorry to hear about your experience with the delivery of your order. We completely understand how frustrating and disappointing it must have been to find that your parcel was delivered to an incorrect address and then be advised to locate and collect it yourself.
This is certainly not the level of service we aim to provide. We sincerely apologies for the inconvenience and frustration caused. We would appreciate the opportunity to look into this matter further and ensure your concerns are properly addressed.
We are unable to locate your order details with your feedback. Could you please response us back here your order details or contact us on 0800-240-40-50 and our customer support team will try their best to assist you in this matter.
Kind Regards,
After Sales Team
The plant container arrived really well…
The plant container arrived really well packaged! All the parts looked of a good quality, the bolts came in a little fabric bag accompanied with a little screwdriver to put the parts together. Assembling it was very easy and although there was two of us to put it together I think I could have managed it on my own apart from lifting it into position in my terraced garden.
I'm so pleased with it that I'm going to order another one for the other side of my garden! It's a great price too!
16 september 2026
Review zonder uitnodiging
Well laid out web site lots of…
Well laid out web site lots of information and easy purchase and check out process.
8 september 2026
Review zonder uitnodiging
You have stolen money from me
I placed an order for an arbor for my wedding day via the Tesco website, when it came to the delivery Evri (for reasons unknown) ended up sending the order back to MH Star.
I emailed them to ask about obtaining a refund and was instructed to submit a refund request via the Tesco website, which I completed.
MH Star are insisting this has not been completed and are refusing to give me my refund for an item that never came.
7 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Kat,
We are sincerely apologies for the frustration caused by the delivery issue and the subsequent difficulty regarding your refund, particularly as the item was intended for your wedding day.
We understand that the parcel was returned to MH Star by Evri and that, following your contact with us, you were advised to submit a refund request through the Tesco website. We apologise for the confusion regarding the status of this request and for any inconvenience this situation has caused.
As the order was placed through Tesco Marketplace, the refund process is handled through the Tesco system, and we appreciate your patience while the request is being reviewed through the appropriate channel.
Should you need further assistance, you can contact on our customer support team helpline# 0800-240-40-50 and the relevant team will assist you further in this matter.
Kind Regards,
After Sales Team
The delivery was good the build quality…
The delivery was good the build quality is good love the colours but the poles are near to useless the spikes on the poles move at the slitis bit of wind and won't hold it steady will be changing the poles for wooden ones
1 september 2026
Review zonder uitnodiging
Very quick delivery service
11 september 2026
Review zonder uitnodiging
Terrible return and refund service
Terrible return and refund service. I tried to arrange a pick up and refund. I was made to call 4 days in a row morning and evening because their so called reliable courier didn’t show up to collect.
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Jon,
We sincerely apologise for the frustrating experience you had with the return collection and refund process. We completely understand how disappointing it must have been to make repeated calls over four consecutive days, only for the arranged collection not to take place.
We are sorry that the courier service did not meet the expected standard and that this resulted in unnecessary inconvenience and delays with your refund. Our customer support team would be happy to review your case and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind Regards,
After Sale Team
Not good I have send email to this…
Not good I have send email to this computer about 2 weeks ago and not respond from them at all, the chest of drawers a very not stable bad quality I will like to return it can someone is email me back my order number 140300232454 still not here from this company
3 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Justyna ,
Please accept my sincere apology that you have not received a response to your email and for the frustration this has caused. We are also sorry to hear that the chest of drawers has not met your expectations in terms of stability and quality.
We understand your wish to return the item, and we would like the opportunity to look into this properly and assist you with the appropriate return options. For this concern, we request you to please share your order details here OR you can give us a call back on 0800-240-40-50-50 and our Customer Support Team will assis you about it.
Please accept our sincere apologies for the delay in communication and the inconvenience caused.
Kind Regards,
After Sale Team
I have still not got my refund
I have still not got my refund, due to the idiots who cant locate my return, even when I sent 3 to4 emails with attachment of pictures of my return. I have had numerous of people sending me emails and not one of them can do their job which is very frustrating if I dont get my refund I will take action by going to court .
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Mark
We sincerely apologise for the frustration and inconvenience caused by the delay with your refund. We fully understand how upsetting it must be to have provided the requested return evidence several times, yet still feel that your return has not been properly located or processed.
We are sorry that you have had to contact us repeatedly and that the communication between our teams has not provided you with the resolution you expected. This is certainly not the level of service we aim to provide.
We would like to ensure your case is reviewed properly and that the return and refund status is clarified as soon as possible. Please accept our sincere apologies for the inconvenience and frustration caused. OR feel free to contact us on 0800-240-40-50, and our Customer Support Team will try their best to sort out this issue and if requires, escalate it with the relevant team, ask them to look into your Refund Status.
Kind Regards,
After Sale Team
Advertised as BLACK but it wasn't!!
I ordered a cat tree through "The Range" from this business.
It was advertised as BLACK in colour, it arrived today, it was GREY.
After corresponding with the business, they were professional and offered a refund in full, which was appreciated.
Thankyou!!
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Lisa,
Thank you for taking the time to share your experience. We sincerely apologise that the cat tree arrived in a different colour than advertised, and we understand the disappointment this may have caused.
We are pleased that our team was able to assist you professionally and offer a full refund to resolve the matter. Your kind words regarding our service are greatly appreciated and will be shared with the relevant team.
Thank you again for your understanding and for giving us the opportunity to put things right. We know have messed up initially, but for the competent customer support service we should get at least 3/4 Star(s). ;)
Kind Regards,
After Sale Team
Amazing all round
Amazing all round: product, price, packaging, delivery. Really pleased to have found this company!
12 september 2026
Review zonder uitnodiging
I bought an LED ottoman bed
I bought an LED ottoman bed. It was delivered much quicker than I expected. When I had a query it was addressed promptly.
3 september 2026
Review zonder uitnodiging
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