The metal garden bench we ordered arrived very quickly but the fittings were missing. They sent new fittings within a day but unfortunately these were not the correct ones. They sent more fittings b... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The armrests that came with the chair could not be fitted as per the instructions. I had to drill out the frame in order to bolt the armrests on from below. This also required purchasing extra 6mm bol... Toon meer
The buying process was fine but the delivery was bad. The riser/recline chair was delivered in 2 boxes the were left in the middle the drive by the gate. Very heavy the car could not get out. The natu... Toon meer
Bedrijf heeft geantwoord
The item was delivered with courtesy and professionalism with an apology for lateness. The driver was definitely overworked. I was number 82 in her job lot. Have a thought for your staff
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Meubelwinkel
- ook in
- Dierenverzorgingswinkel
- Fitnesswinkel
- Slaapkamermeubilair winkel
- Tuinmeubilairwinkel
- Woonkamermeubilairwinkel
Geschreven door het bedrijf
We're a UK-based retailer bringing you great value across home, garden, pet supplies, outdoor living, kids' toys, office essentials, and bathroom goods. Whatever you're shopping for, we aim to make it easy to find quality products at prices that make sense. You'll find us on major online marketplaces, and we're proud to partner with well-known high street retailers, supplying goods sold through their websites too. Thanks for shopping with us - we'd love to hear what you think!
Contactgegevens
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, Verenigd Koninkrijk
- 08002404050
- mhstar.com
3,0
Gemiddeld
724 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 31% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very quick delivery service
11 september 2026
Review zonder uitnodiging
Terrible return and refund service
Terrible return and refund service. I tried to arrange a pick up and refund. I was made to call 4 days in a row morning and evening because their so called reliable courier didn’t show up to collect.
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Jon,
We sincerely apologise for the frustrating experience you had with the return collection and refund process. We completely understand how disappointing it must have been to make repeated calls over four consecutive days, only for the arranged collection not to take place.
We are sorry that the courier service did not meet the expected standard and that this resulted in unnecessary inconvenience and delays with your refund. Our customer support team would be happy to review your case and ensure the matter is followed up appropriately.
Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience caused.
Kind Regards,
After Sale Team
Not good I have send email to this…
Not good I have send email to this computer about 2 weeks ago and not respond from them at all, the chest of drawers a very not stable bad quality I will like to return it can someone is email me back my order number 140300232454 still not here from this company
3 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Justyna ,
Please accept my sincere apology that you have not received a response to your email and for the frustration this has caused. We are also sorry to hear that the chest of drawers has not met your expectations in terms of stability and quality.
We understand your wish to return the item, and we would like the opportunity to look into this properly and assist you with the appropriate return options. For this concern, we request you to please share your order details here OR you can give us a call back on 0800-240-40-50-50 and our Customer Support Team will assis you about it.
Please accept our sincere apologies for the delay in communication and the inconvenience caused.
Kind Regards,
After Sale Team
I have still not got my refund
I have still not got my refund, due to the idiots who cant locate my return, even when I sent 3 to4 emails with attachment of pictures of my return. I have had numerous of people sending me emails and not one of them can do their job which is very frustrating if I dont get my refund I will take action by going to court .
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Mark
We sincerely apologise for the frustration and inconvenience caused by the delay with your refund. We fully understand how upsetting it must be to have provided the requested return evidence several times, yet still feel that your return has not been properly located or processed.
We are sorry that you have had to contact us repeatedly and that the communication between our teams has not provided you with the resolution you expected. This is certainly not the level of service we aim to provide.
We would like to ensure your case is reviewed properly and that the return and refund status is clarified as soon as possible. Please accept our sincere apologies for the inconvenience and frustration caused. OR feel free to contact us on 0800-240-40-50, and our Customer Support Team will try their best to sort out this issue and if requires, escalate it with the relevant team, ask them to look into your Refund Status.
Kind Regards,
After Sale Team
Advertised as BLACK but it wasn't!!
I ordered a cat tree through "The Range" from this business.
It was advertised as BLACK in colour, it arrived today, it was GREY.
After corresponding with the business, they were professional and offered a refund in full, which was appreciated.
Thankyou!!
16 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Lisa,
Thank you for taking the time to share your experience. We sincerely apologise that the cat tree arrived in a different colour than advertised, and we understand the disappointment this may have caused.
We are pleased that our team was able to assist you professionally and offer a full refund to resolve the matter. Your kind words regarding our service are greatly appreciated and will be shared with the relevant team.
Thank you again for your understanding and for giving us the opportunity to put things right. We know have messed up initially, but for the competent customer support service we should get at least 3/4 Star(s). ;)
Kind Regards,
After Sale Team
Amazing all round
Amazing all round: product, price, packaging, delivery. Really pleased to have found this company!
12 september 2026
Review zonder uitnodiging
I bought an LED ottoman bed
I bought an LED ottoman bed. It was delivered much quicker than I expected. When I had a query it was addressed promptly.
3 september 2026
Review zonder uitnodiging
Snapped strut
One of the gazebo struts was snapped on removal from box. I repaired rather than going through the aggravation of the returns process
12 september 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Simon,
We’re very sorry to hear that one of the gazebo struts was already snapped when you removed it from the box. We sincerely apologise for the inconvenience and disappointment this caused.
We also understand that you chose to repair the strut yourself rather than go through the returns process. We appreciate your patience and apologise that the item did not arrive in the expected condition.
Could you please share your order details with us OR you can contact on our customer support team helpline# 0800-240-40-50 and the relevant team will try their best to assist you about this order.
Kind Regards,
Jahan
What can I say about this company just…
What can I say about this company just bought a table on ebay but needed by fri they sent me message back shipped on 48hour dhl with tracking number fantastic communication polite friendly and very professional to buy from Emily in customer service credit to company
15 september 2026
Review zonder uitnodiging
Brilliant product and outstandingly…
Brilliant product and outstandingly good customer service. Rapid delivery.
2 september 2026
Review zonder uitnodiging
DO NOT USE!!
DO NOT USE!!
They have been delaying my refund for around a month now as my parcel was stolen and I still haven’t had my money back!
26 augustus 2026
Review zonder uitnodiging
Antwoord van MH Star UK
Dear Evie,
I’m very sorry to hear about the delay with your refund and completely understand how frustrating this must have been, especially after your parcel was reported as stolen.
We sincerely apologise for the inconvenience and the time you have had to wait. Our customer support team would be happy to review the status of your refund and help move this forward as quickly as possible.
Kindly contact us on 0800-240-40-50 OR service@aosom.co.uk with your order details so we can investigate this further and provide you with an update.
Kind Regards,
Jahan
Great product at a great price
Great product at a great price, delivered quickly.
12 september 2026
Review zonder uitnodiging
Second time I've used Aosom
Second time I've used Aosom. Both times have been great. Delivery time was next day. Very pleased and would 100% use again.
7 september 2026
Review zonder uitnodiging
Good value and quick delivery
Good value and quick delivery
12 september 2026
Review zonder uitnodiging
the size ,price and quality of the…
the size ,price and quality of the product, also the speed in which it was delivered.
22 juli 2026
Review zonder uitnodiging
Water butt purchase
Water butt purchase. Arrived on my door step 12h later. Incredible delivery speed
9 september 2026
Review zonder uitnodiging
Excellent Customer Service Experience
I would like to express my sincere appreciation for the outstanding support I received regarding my 12V Kids' Electric Car purchase.
Shortly after receiving the item, I experienced an issue with the product. I contacted your customer service team for assistance, and I was very impressed with the level of support provided. The team was professional, responsive, and committed to resolving the problem. They guided me process and addressed promptly.
Thanks to your excellent customer service, the matter was resolved successfully, and my child is now enjoying the electric car. Your dedication to customer satisfaction made a significant difference, and I truly appreciate the effort and support provided throughout the process.
Thank you once again for your excellent support.
10 september 2026
Review zonder uitnodiging
Great price
Great price, easy to order and no issues.
Will use again.
2 september 2026
Review zonder uitnodiging
A replacement part for garden parasol
I recently enquired about a replacement part for my garden parasol.
I spoke to Awais who was incredibly helpful and was able to find the part I needed, which I received within
4 day’s.
Thank you very much.
6 september 2026
Review zonder uitnodiging
Between order and delivery was a very…
Between order and delivery was a very short time and the product and instructions were very good
3 september 2026
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.