MH Star UK Reviews 

Excellent customer service.
I had a small issue with my item and this was rectified straight away.
I dont know why the score is so low because all my items over the last 2 years have been fantastic.
Fast free delivery and a fab price

Great product for the price, but confusing that the order was split 2-2 came first then had to wait in another day for 1-2 to arrive

Great quality and quick delivery - definitely recommend!

The ordering and delivery were great! The trampoline is rubbish. Very poor quality, bungee cord nearly cut through and the fabric on base is coming away after less than a day.

5*service
Excellent product

Delighted with my new Leg Extension machine. Arrived fast, and was a bargain!

I ordered what I thought was a black two seater chair set on a Monday afternoon. The package was delivered Tuesday lunch time. The order received was a brown chair and table set.
I called customer services and spoke to Awais who confirmed that the bistro (3 piece) set was what I had ordered, however without an email receipt, I couldn’t prove this: turns out my email was wrong (not sure how that happened as it linked just fine with my paypal account).
Awais arranged for the item return, or offered me to keep the items for a heavy discount. After looking at the chairs delivered , they were roughly what I needed and so dark a brown as you can only tell they dont match when sat on them. I decided to go the discount route: money received to me within 24 hours so I am a happy customer. Chair set was reasonable to put together, and reasonable quality for a great price and great delivery. I am so pleased I have now ordered the black set I thought I had already ordered so I will hope the same great service is received. Bug thanks to Awais for sorting it all out.

My 1 year warrenty ran out on 2nd August 2026 and the defects started to happen .
I contacted Mystar on the 7th August 2026 which is 5days out of warrenty
They were very unapologetic in their response.

Is it unreasonable of me to expect my air conditioning unit to work more then a year ?

the Consumer Rights Act 2015 also gives you protection. This law states that goods must be of satisfactory quality, fit for purpose, and as described. If a product breaks within what can be considered a reasonable lifespan—even shortly after a warranty ends

Know i have to consider legal action . I should of read the reviews on this company before

Great service from first contact to order right through to delivery. Also kept updated with tracking information really pleased with the service received

Product not as described

Quick and efficient with a strong delivery driver for such a heavy package.

I wish I had looked at these reviews before ordering from MHSTAR. Not only did they miss the deadline date, my identical items were delivered on 2 separate dates. As I needed the gazebos for a large family event and they were late,I had to buy 2 more from another company. They were not initially forthcoming about the returns however I chose the 1st available date. I agreed to be at home from 9am til 6pm for a courier collection which did not happen. Rather than waste more time,I raised the issue with Amazon who agreed a returnless refund. Within the ongoing chat with MHSTAR I asked them to stop wasting my time. Then they message me to destroy the items immediately. Utterly shambolic company. Steer well clear.

Top service , got my items ordered in the morning and turned up the nexy day , had one part missing , sent them a email and was sorted out ,

Very happy with the furniture, easily assembled and seems robust enough ( only used for a few days as yet )
Good value and swift delivery.

Aosom had what I was looking for.
Great price.
Good quality.
Received very quickly.
Best - free delivery!

Inspite of an awful lot of negative reviews, I ordered a rattan recliner chair and matching sidetable via Tesco Marketplace. Arrived on time. Easy to construct.
The chair was perfect. The table was not, it had obviously been dispatched somewhere before and returned. I rang the company, no problem finding a contact no, clearly stated on the order. They sent me a link to forward photos of the problem, swift reply saying a replacement would arrive by 24hour delivery and would I please keep any usable parts from the 1st table for spare parts should they be needed in the future. Replacement arrived next day on time. No complaints about this company

Purchased due to availability of 'next day delivery', the following day received a message to say it would take 3 days to deliver. when I called to enquire I was told 'system error, nothing can be done, call tomorrow'

will definitely avoid going forward and customer service is awful!

We ordered our garden furniture which was delivered perfectly and looks great but it was luck that anyone was in when they came because I did not receive any notification that it was on its way . Only once it had been delivered several hours later was there a notification saying delivery successful

Always happy with products and deliveries from here. Good value for money and the destructions aren't bad either.

We have now purchased several Homcom and related brands. In general they seem reasonable quality for the price. We have assembled about 5 items and found all to have the correct undamaged parts with spare fixings. Instructions are fairly clear by I would recommend on first attempt not fully tightening fixings until you are 100% sure.Delivery was tracked and quick with no issues.