MH Star UK Reviews 

All good pleased with outdoor chairs
Arrived on time

Ordering was easy, communication of the order was clear, delivery instructions were good and delivered as expected, product was just what I needed for garden tools and equipment. The assembly instructions were very clear, it does need 2 people to assemble it easily. Very happy overall.

Speedy delivery
However courrier just left the large parcel on the doorstep!
Assembly of the chair took two people 30 minutes

I ordered a parasol and the winding handle stopped working. I was asked to provide a photo and a video then offered a partial refund and asked whether I could then get the parasol fixed. I explained that we had tried to fix it and it was a lost cause. I have just been told I can have a full refund. Thank you Usama.

Delivery was much quicker than I expected, and within the stated time window. I’m very pleased with my shoji-style screen/room divider. It’s stylish and functional, gives a very pleasant filtered light, and helps keep my living room cool on hot days. Great price, too.

The beach loungers arrived quickly and were as described. They were quickly put to use by the recipients who are finding them very useful.

Did not deliver the product I ordered on time. As I was unable to accept at the time they tried to deliver (2 days later than advertised) I could not accept it. They then returned it to the warehouse and said it would take 3-5 business days to reissue an order. At this point I requested a refund, which is taking multiple days to appear. Refusing to offer any compensation for this disgusting service.

Bought item through Tesco Marketplace, but MH Star was the company selling this item. The issue is with delivery - I gave clear delivery instructions as this item was for my elderly mother and it had to be placed on the driveway which is out of sight from the main road. It is also easier for the delivery driver as he can park. Instead, the delivery company completely ignored my instructions and put the item out the front of her house, when she opened the gate, the item fell, nearly hitting her...Terrible service! Don't ask for delivery instructions if you just ignore them!!!

Brilliant, enough said

We had a problem (faulty thread) with Part I of one of the four chairs that had been delivered. Your agent, Kinza, was excellent in discussing and solving the problem by organizing the dispatch of a replacement, which we received today. Two other agents - Ishfaz and Faraz - also were very helpful in sending a confirmatory e-mail and answering a telpephone about safe receipt respectively.

Absolutely awful! Avoid and look elsewhere. Ordered a Gazebo via Debenhams for next day delivery.. have been chasing for weeks with no update on tracking. Went on holiday and apparently package was delivered and left outside and now tracking showing it was signed for. No one seems to care or want to help. Issuing small claims to court to get money back.

Easy to navigate website
Quick delivery
Very happy with order, Vinsetto Drafting chair.
Components appear to be well made,easy to assemble & comfortable.

As a Deaf person communication is often a difficulty and issue, so ordering online was easy.

I ordered an Outsunny shed via B&Q for £109. It arrived badly damaged with broken tongue-and-groove parts and damaged packaging. I contacted MH Star, explaining I was unwell and in and out of hospital.They immediately started a sneaky haggling game. Which I didn’t know at the time to be fair. I told them I was worried about damage and the blue bottle flies buzzing around the damp wood. Which of course I know some word can attract when damp.Even in their very last email, they were still playing games,Here is there partial email:(As previously discussed, to avoid causing you any further inconvenience or having you wait for a collection, we have increased our goodwill offer to a £60 partial refund if you are happy to keep the item.Alternatively, if you no longer wish to keep the item, we can arrange a collection followed by a full refund.Collection requires the item to be fully dismantled and securely packaged with all parts included. We would also require you to nominate a full working day (Monday to Friday) between 08:00 and 18:00 for the courier to collect the item. Please note that the collection and refund will not take place on the same day, as they are handled by different courier and finance teams. Once the collection has been successfully completed and confirmed, we will log your full refund.Please let us know how you wish to proceed, and we will be happy to arrange the next steps accordingly.)I finally called their bluff and told them to go ahead and collect it, they instantly backed down. They immediately issued a full refund and told me to just keep or get rid of the shed. They knew all along they would do this, but they dragged an unwell customer through a stressful game of chicken just to save a few pounds. Incredibly sneaky and uncaring.

Don’t bother. Giving me the run around with nonsensical excuses as to why they haven’t shipped my item..
AVOID!

Bought 2 items so far and very happy, no problems.

I ordered a replacement gazebo cover and it arrived before the expected date Unfortunately , I had thought it was a 2- piece cover but it was only a 1 piece . I contacted the company to make a return but they said not to bother sending it back and promptly retured my money , including postage cost .
At all stages of the communications , they were quick to respond and kept me well informed .

Great product, great price, great delivery next day.

Cool! Thanks! Great and swift service.

I have bought a good few items from Aosom this year. I made an error with my last purchase but it was sorted by
M. Faraz to my great satisfaction resulting in a further
purchase. I highly recommend this company.
Allan Downey