Michael Hill Reviews 182

I would give Michael Hill Canada zero stars if that were possible. The level of customer service is unacceptable, and the so‑called professional care plan is a complete scam.

I purchased a bracelet in June 2025 and have worn it only five or six times for a few hours. Despite such limited use, the bracelet broke. I brought it back to the store expecting the issue would be covered under both the standard one‑year warranty and the additional three‑year professional care plan that I paid for.

To my shock, the staff and head office customer service refused to honour either warranty and demanded over $100 to repair the bracelet. This immediately defeats the entire purpose of paying extra for a product warranty. The conduct of this company represents a serious misrepresentation of what a warranty or care plan should cover. The bracelet itself is of poor quality and fragile design, completely inconsistent with the image of a professional jeweller.

The bracelet’s quality is extremely poor. In fact, inexpensive costume jewelry from retailers such as Zara or H&M lasts far longer. I expected a a much higher standard of quality and service from Michael Hill.

Consumers deserve honesty, integrity, and accountability. Michael Hill Canada has failed in all three. I will never purchase anything from this company again. Despite sending three emails to online.ca at michaelhill.ca, I have received no response, which speaks volumes about how poorly this company values its customers.

I strongly warn other buyers to avoid this retailer and spend their money with reputable jewellers who stand behind their products and treat customers with respect.

(Reading all the negative reviews online - I wish I had seen them before purchasing from them. Also noticed the generic reply to the negative reviews which just goes to prove lack of care!)

Sales lady don't tell that earings cannot be replaced, it is their company policy. When I want to replace with other design they refuse. Their policy is not acceptable.

BEWARE Michael Hill are reneging on their lifetime warranty replacement diamonds if you haven’t had your stones checked in six months! The amount of money I have spent with this company and to be told this and when I queried were is the customer service email advising customers it’s time to get your stones checked? You should be ashamed! Your founder would be embarrassed.

I had bought a watch for my husband from Michael hill in Johnsonville. The shop now has closed a few years back. I took the watch for the battery to be changed in the Porirua branch. They could not locate the records in the website. Their was a lifetime warranty on the battery. Now I have been told they have to have evidence that I had bought the watch from Michael hill. I had been told that I had to pay for the charges. This means the guarantee that Michael hill gives is false. I don't blame the staff. It not my fault the they don't have records. Now I have the impression that Michael hill's warranty is FALSE.

The team at Micheal Hill tuggerah are amazing especially Jessica she is the most beautiful 😍 person who is always so helpful in whatever you need ... I totally enjoy my shopping experience with her she also was very knowledgeable of all her products that she showed me ...

My husband purchased a white gold necklace for my birthday with care plan. It snapped on the first day - if I didn’t have the care plan I would just be out of pocket. The local store where it was purchased were lovely but unfortunately did not have one in stock to replace it - they sent me to Karryinup where the manager was the most uppity rude female I have encountered. She phoned the local store as she did not believe that I was advised to go there for a replacement. Not my problem if staff within the organisation don’t follow procedures - don’t take it out on the customer as I don’t know or care what your procedures are once a replacement has already been agreed to. I did as I was directed - if you have an issue with it take it up internally. Don’t make out you are doing me a favour - you sell dodgy jewellery and make customers wait 5 weeks for a replacement item - don’t think so! Karryinup manager - you are a disgrace! Check consumer rights in regards to items sold that are not fit for purpose - I thought you would be able to understand the basics as a so called manager. Lose the ego and gain some knowledge.

Michael Hill is pretty decent, but not outstanding. They’ve got a solid range of jewellery — rings, necklaces, watches — and the designs are tasteful. Their staff in-store were polite and professional, though not particularly passionate.

A watch was given to me for my retirement. I already had a very similar watch and wanted to exchange it for the same watch but in a different color. Because the watch was a gift, purchased by a colleague and given to me at a retirement dinner, the 30 day exchange window was exceeded by 6 days and my request was denied. The store in question is in Burlington Ontario. Very poor customer service.

Terrible customer service and terrible products. But love the English people advertising an Australian business, do they think we're idiots?

I have their so called “lifetime care plan”, but every single time I go into Michael Hill to get my rings checked or repaired, they move the goalposts again. One visit it’s covered, the next visit suddenly it’s not! It’s like they make up the rules as they go. The staff give completely different answers every time, and the staff is anything but helpful. I’m over the fake smiles and the endless excuses. It feels like a complete scam at this point. There are far better, more honest, and more affordable independent jewellers out there who actually value their customers, unlike Michael Hill.

MICHAEL HILL ROBINA- NEVER AGAIN.
TOOK IN MY BRACELET WITH THE CLASP BROKE TODAY... I HAVE PAID FOR A LIFETIME WARRANTY ON IT,, AND YOU WONT HONOR IT. THE MALE STAFF PERSON ON THE 31ST NOVEMBER IS DISGUSTING AND SHOULD NOT BE WORKING THERE.
NEVER AGAIN
WHAT ARE LIFETIME WARRANTIES FOR TELL ME???

I had a wonderful experience at Micheal Hill Bankstown last week thanks to one of the staff members, Anne. She was incredibly helpful, patient, and knowledgeable — taking the time to explain different pieces and help me find exactly what I was looking for.
She made the whole experience enjoyable and never made me feel rushed or pressured. Her genuine care and attention to detail made a big difference, and I left feeling confident with my future purchase as she definitely persuaded me to purchase that stunning ring which I’m going back to buy next week.

I highly recommend visiting this store — especially if you’re looking for exceptional customer service and beautiful jewellery.

My husband purchased a tennis bracelet 4 months ago and it broke in half twice. It was around $1000.00. This bracelet is bad quality. I was told it was for every day wearing. Now that it got repaired they said for occasional wear. They will not give me any refund or exchange unless I upgrade and spend an additional 2 000.00. Stay away from this business.

If I can give zero Stars I would please nobody buy any jewelry from this company whatsoever no matter what they say or the price. My husband and I went in the store to buy him a wedding band for 25th wedding anniversary. We purchased the van and it was a little big and we were told go on vacation and when we come back we can get it resized. Once we got back about a week after my husband put the ring back on and it fit. He wore it for a week and a half and the ring got scratched very badly . We took the ring to the store to ask them what was going on. They told us we can polish the ring and I said after week and a half I'm going to spend more time waiting to get the ring polished. Then my husband actually wearing the ring. We were told that the ring had a coating on it and that the coating can get scratched very easily. But when we purchased the ring we were never told that. So after many weeks of trying to get in touch with corporate, corporate told us the same thing that the ring had a coating on it that gets scratched very easily and we can take it to the store to get it polished. When I told them after a week and a half the ring looks like this. How do they expect me to go to the store and get it polished so often that eventually the ring will become thin and then what? I was told that there was nothing they can do to help me after knowing that I was not told this information before we bought the ring. So please don't purchase any jewelry from the store

My partner and I were so excited to pick out our wedding bands, we ordered them mid June 2024, and were advised it may take a few weeks to receive them (which was absolutely fine with us as our wedding wasn’t until October). The store experience was okay, other than being pressured into purchased the Care Plan which we didn’t even want. Unfortunately, Michael Hill has a poor range of sizes, so I had to order a H which is the smallest size, and then get the resized by Michael Hill. A couple weeks later our rings were ready. My partner’s ring was perfect, and when in the store I thought mine was perfect until I came home and saw it in natural lighting. Please note the ring was resized by Michael Hill through their own jeweller. The band was clearly too thin and wonky (photo attached of FIRST resize, but in person the imperfections were more obvious). We took it back to the store the salesperson was asking us what the issue was as if there wasn’t anything wrong with the ring. The store manager then came back and blatantly said that yes, the band looks to thin. They advised the ring would be sent back to get fixed.A couple of weeks later the ring was ready for pick up again, we took it home and again it was clearly wonky. The store said that the jeweller had added more gold to it, but it was clearly not right even after being resized for the SECOND time. We again brought the ring back to the store. Again the store people were wondering what’s wrong with the ring, when it is clear to anyone with eyeballs. The salesperson said “we’ll send it back to the head jeweller to get re-shanked” and that “this jeweller is so good, I love their work”. So again, we left the store without a ring.Weeks go by and I’m still waiting on a call to say the ring is ready. I then had to follow up 3 days before I was leaving to head to my wedding location in another town. By this point I was getting worried that I wouldn’t have a ring. I called head office and they let me know the ring is on the way and I should be able to pick it up any day now. I ended up collecting my ring only a few days before my wedding. When I went to collect the ring after being resized for the THIRD time I was devastated because the ring was still not right! The store said I’m fine to take it with me and use it at my wedding and then bring it back to get a full replacement or remake or the ring.Our wedding happened and it was perfect. A few weeks after our wedding we brought the ring back to the store. The manager said I could either get it remade or pick a new ring to the same value. I then asked if we could just request a refund instead, because we didn’t want to go through another several weeks of dealing with this situation and we should just cut our losses here. She advised that she’d need to contact the regional manager and see if they approve. We then heard back from the store manager where she advised that the regional manager has declined a refund due to the ring not being constructed incorrectly. I mentioned that this is not fair because, sure in the first instance the ring was made fine, however the ring resized poorly by Michael Hill creating the issue. I then asked for the regional manager’s contact details, but the store manager advised she cannot give those details out. She asked us to contact Michael Hill customer services so the issue can be escalated.I got a hold of the regional manager’s number from another customer who had another horrendous experience. I called him and explained the situation, where he stated that “it sounds like a resizing issue”. Clearly he doesn’t have the full story because it is not just a resizing issue, it’s a QUALITY CONTROL issue. He clearly didn’t want to speak to me, and said to call customer service.I then called customer service telling them the whole story, to the point I was crying on the phone (and mind you, I rarely ever cry!). The lady then advised that once the regional manager has made a ruling, that’s all and nothing can be done. So at a loss on what to do, I again went back to the store to pick out a different ring. I decided to pick different ring, because at the end of the day I won’t ever have my same ring that I wore on our wedding day because Michael Hill stuffed it up. I chose 2 options, and the sales person was meant to call me back and advise how small the sizing can be done on both rings. So I could just pick the smallest one, and NOT get it resized through Michael Hill. It’s been over a week and I’ve had no communication from the store. I’ve called multiple time and not heard back. I then called head office customer service and she said the maybe they are just busy and not answering calls so she’ll email them to get back to me ASAP. Isn’t it a bit ironic that Michael Hill has time for new or potential customers, but completely lacks in their ability to deal with current customers? I have told every person I know to AVOID MH!

My sons purchased earrings online for my birthday and they are a lot smaller than they appear on the website, which I believe is false advertising.
Due to the dainty nature of the earrings I also had difficulty closing them as they weren’t aligning properly. I Went in store to discuss my concerns on two seperate occasions and was met with dismissive staff that have no customer service or people skills.
I have previously shopped at Michael Hill and been happy, but I will never shop at Michael Hill again.
Disappointed is an understatement not just with customer service or lack of but the quality of the earrings. They are not worth what my sons paid for them…….
Avoid Michael Hill Jewellers 😬.

The absolute WORST customer service.b shipping has been so slow and I am unable to get an update from anybody. When I email it goes on answered, and anytime I try to call customer service despite the time of day, I am repeatedly advised they are closed.

Our local Hill store could offer me no assistance with online orders, so I am just stuck waiting and indefinite amount of time for my product and or assistance.

These rings will definitely be returned when they finally arrive. I refuse to give my business to Michael Hill.

Very poor quality. The jewellery quality and designs, are not fit for purpose. The worst customer care(and complaints) service I’ve ever experienced. They are selling very poor quality jewellery, and are not interested at all, when this is brought to their attention.

Bought a nurses watch from them years back at Northgate Glenorchy store. I was told that I would get free battery replacement for the life of the watch. Glenorchy store closed down, so went to the Rosny Park store and was told they don't do that, it would have to be sent away for two weeks. Then told to go to Mister Minit to get a replacement battery. Not happy.

I bought a diamond ring from Michael Hill for my partner, and one of the diamonds fell out in less than two years. We were told the claws had worn down and had to pay $90 to fix it — despite having recovered the stone.

Michael Hill explained that their Lifetime Diamond Warranty requires six-monthly inspections, but this was never clearly explained to us at the time of purchase. Their response was polite, but no goodwill gesture was offered.

Reading many similar reviews online, this seems like a common issue. Disappointed with both the durability of the ring and the limited value of their “lifetime” warranty.