Mile Auto Reviews 

Heather was just outstanding! I’m not going to go full into detail but the previous lady that I had talked to in customer service was super rude and gave me attitude when I was asking questions about a refund of mine. Heather, was so patient, calm and understanding and she broke down what I was refunded for, why, and went into detail about my questions. Not only that, but she was so sweet and just made a weight lift off my shoulders. Heather if you’re reading this, thank you again for really helping me!!

Had my truck stolen filed a claim and never heard from the claims department again. Kelly wier the claims manager is the slowest most unprofessional I've dealt with. This company overcharges for the poor service they provide. The prices may be reasonable but believe they will overcharge deny claims and underdeliver what their own Trust Prospectus 8k and 10k form requires. They are committing Securities fraud on the American People. As we all are originally insured through Social security

Yes it was a wonderful experience. Heather did a awesome job. Very helpful an super friendly. Which made my day because I woke up this morning teary eyed an depressed worrying about life. But Heather's bubbly spirit an humor make me feel so much better. I almost didn't wanna get off the phone with her. She explained everything accurately an im so glad I called today an she was the one to assist me. Never was she impatient with me or rushing me off the phone. She was very patient. I will always remember this call with this agent because I understand everything what was needed on this call an she truely uplifted my spirit! Keep her, every company an businesses need yall's Heather!!!!!

Mile Auto has no sense of good work ethics. They are broad daylight thieves. I had the unfortunate experience of dealing with Mile Auto, and I must express my profound disappointment with the level of service I received. From start to finish, my interactions with the company were nothing short of frustrating and disheartening. I was overcharged for a premium and when I asked them about it, they kept evading the question and gave unreasonable explanations. I kept pushing until they finally said they had a problem with their system. First and foremost, I'm glad I did my due diligence, otherwise I would have been cheated. Mile Auto are crooks

Horrible company! Poor service!

TERRIBLE COMPANY. There's a reason they have a low rating on here. The staff there are unprofessional and slow. They are also disrespectful and rude

DON'T USE MILE AUTO!! I ignored all the terrible reviews here and used them anyways but they are a TERRIBLE company! They have poor customer service. Jeannie Rappold and the poor customer service would treat you like SCUM. I was extremely fortunate enough to gain more from them than I spent

The only reason I’m giving this company a 1 star is because they don’t have an option for -10 stars! Do not waste your hard earned money with this company! The customer service is horrible the agents that work for this company are rude! I got a quote from them and I paid my down payment and then the following month they charged my credit card 3 times the amount they quoted me! I have told them numerous of times to cancel my policy and they refuse to do it because they don’t want to refund you any money! So they charged my card again! Luckily my credit card is putting fraudulent charges on them and the credit card company already credited my money back. So do yourself a favor and stay clear of these scammers!

I saw the reviews but still went and got Mile Auto! Worse mistake... I paid all that money just for a couple of months and for it to get cancelled??? When my 1st policy had to be renewed it said I had to call bc payment didn't go through. I eventually did call them a couple of days after only to find out that I couldn't renew because they are no longer taking applicants??? What type of company refuses to take applicants? That makes no sense! The same thing happened to this other guy below my review. I am just glad it only lasted for a couple of months. I am just going to get liability w/ another company bc the car I have now is just for the moment. And I am going to call them again to let them know that they are the worst and should be ashamed of themselves for having such a business.

I had a very bad experience with Miles Auto. Do not chose this company. Please do not waste your time and money.

The app doesn't work. You submit a picture and then they don't log your miles and then they charge you 1000 miles by default! My bill was more than $100 more than it should have been. Don't sign up. The app is clunky.

Been calling for over a month trying to get a quote and they keep telling me the same bs (software down or not taking any new policies) like its been over a month how are you still in business.

I had the great pleasure to speak with Heather today. She was awesome. Added my new vehicle so quickly I rout I was being helped by the Flash. Great customer service skills. I hope I get her every time I call in.

The worst experience I had ever with an insurance provider!! Used them for 1 year. On renewal, the 3rd of august (today) they tried to draft my old debit card! (They draft every month on the 3rd) I 2 weeks earlier changed my bank account type and with it the debit card! Called today (the 3rd) to give them the new card and pay! They canceled my policy and refused to reinstate or write a new policy, leaving me uninsured! Jennifer their manager says she’s sorry but that’s their policy!!! What a policy?!! Stay away!

I was involved with one of their customer and it has been a moth they have not resolve anything , Jeannie been telling me that they don't even pay for storage of my truck , eve though it was their insurared customer fault , They are giving me the run around , But im getting a Lawyer and will sue.

Claims department is the absolute worse and it feels like a con company, since only 3-5 people working there.
The adjuster is a ghost who I haven’t been able to talk to since my accident, the claims guy was super rude to me and wouldn’t listen to what I had to say stating that he “doesn’t care” and that “he also worked for AllState” and knows how things “work”, which I’m assuming he doesn’t, since he no longer works there. I have a car insured by AllState and never had any issues with them.
Anyhow, I report this man who didn’t help and had no manners and no one did nothing about it. The supervisor also didn’t fix my issue and now isn’t answering calls either. Trash company! They gave me a reservation for a rental that no one can locate and the only car they fully cover was broken down, meaning I would have to pay out of pocket for even a cheap nissan which is preposterous, why do I pay almost $500 a month for an insurance of a 9yo car and they can’t even cover a simple compact car? SCAM!!!!!! Stay away from them, get the well known insurance companies and spare the headache.

Great Insurance. They've been very cooperative, easy to work with, and understanding. But why is their WEBSITE ALWAYS DOWN AND UNVALIABLE. You have to call for EVERYTHING. You can't even make changes to your policy or payments without calling. I feel like they're never going to get it up for us to use. I've had them a year and never once been able to login.

Heather was absolutely amazing and kind and understanding. I needed to add my young adult to our policy and she explained everything really well. Thank you so much Heather!

the price is great! but the customer service is not great. it's actually really bad. bad enough for me to start searching for a new policy elsewhere.

I was unable to take a photo of my speedometer as per Mile Auto policy as my mechanic/ minister was not available during Easter week 2023. Tammy Johnson help me reinstate my policy and made this ordeal easier and kinder than anything I have recently experienced. This is an amazing manager who delivers 100% customer service and as a small business owner, that’s what I want and need from every business!!