For the longest time, my Mother and I both had Mile Auto and they were fine, though like any insurance co they slowly were raising the base of the premium and the cost per mile. I had a wreck and tota... Toon meer
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Lees wat reviewers zeggen
Very happy with my policy. I've recommended this company to a few other people and it seems to be a good experience for them as well. I really appreciate the customer service. I had to call to get my... Toon meer
Bedrijf heeft geantwoord
I had been having an issue making a payment and it was super frustrating so I called in for customer support. The core issue was simply a typo! Which was easily corrected. The thing is though I had mi... Toon meer
Bedrijf heeft geantwoord
Hello, Klyde was most helpful and very efficient. He was knowledgeable and provided me with the information that I needed. I advised several individuals at the dealership with your company n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With pay-per-mile car insurance from Mile Auto, your insurance is costs are based on the miles you actually drive. That means low mileage drivers can save 60% or more. Drivers with lower mileage vehicles deserve to be charged fairly for their auto insurance instead of being overcharged by traditional insurers. With Mile Auto, the less you drive, the less you pay.
Drive Less? Save More with Mile Auto.
Geschreven door het bedrijf
- Flexible pay-per-mile rates made for lower mileage drivers
- We're on a mission to make car insurance fair for people who don't drive as much.
Contactgegevens
PO Box 725369, 31139, Atlanta, Verenigde Staten
- (888) 645-3001
- info@mileauto.com
- mileauto.com
4,2
Goed
335 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Klyde responded to me very quickly
Klyde responded to me very quickly. That is great customer service when you get a quick reply as well as any follow up replies!
20 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Sandy - thank you for your kind review posted on Trustpilot. We are thankful to have Klyde as a key part of our Customer Care team. He embodies the sincere care that we like to show all our customers. Thanks for sharing your experience and for being part of the Mile Auto family! -Mile Auto Customer Success
Ian was super helpful
Ian was super helpful ! He made filing my claim simple and straightforward.
19 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Deanna - thanks for sharing your review on Trustpilot. The claims experience can be frustrating and confusing. We are pleased that Ian was able to help you navigate the process. Thanks for being part of the Mile Auto family! -Mile Auto Customer Success
What a wonderful experience with Klyde…
What a wonderful experience with Klyde at Mile Auto! I have two vehicles with miles auto right now and both of them are above 200k in mileage. Why is that important. I switched progressive that was charging me an arm and a leg and honestly one of these cars goes down as it is kind of like a family heirloom.
I’m grateful to Mile Auto for providing with one courtesy month to try my best and get the truck started again. It helps me also have a deadline to fix it.
I am very grateful for the opportunity to have a company that is understanding and charges based off how far you go rather than an annual fee or monthly fee.
And I haven’t used them for accidents yet. Knock on wood and praying we don’t have that happen with these cars. If it does I will send a new email with feedback on that experience.
16 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Tyse - thanks for your review on Trustpilot. We are glad that Klyde was able to help you juggle your policy while you get your truck back in operation. Thanks for being part of the Mile Auto family. -Mile Auto Customer Success
Great Customer service from Jose A
I called Milesauto with an issue concerning my policy statement
Mr. Jose A. was very patience with me.
He was able to explain the new terms of the policy and helped me to understand the new policy. Great customer service from Mr Jose A
Thank you again for outstanding customer service
13 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Bruce - thank you for your review on Trustpilot. Feedback from our customers in key for us to continuously improve our products and services. We are glad that Jose was able to assist you. Thank you for being part of the Mile Auto family. -Mile Auto Customer Success
Excellent customer service..so glad I…
Excellent customer service..so glad I signed up for mile auto...thank you
12 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Suzy - thanks very much for your review on Trustpilot. Our Customer Care team works hard to provide outstanding service to our customers and those considering pay-per-mile insurance. Thank you for being part of the Mile Auto family! -Mile Auto Customer Success
They are very accommodating and I am…
They are very accommodating and I am very happy with MileAuto
6 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Calomira - thanks for your review on Trustpilot. Our customer care team members make every effort to accommodate the unique needs of each of our customers, and we are thankful that you are happy with our service. Our efforts on your behalf are just beginning, and we appreciate you joining us for the journey. Best wishes for a great 2026. -Mile Auto Customer Success
I contacted Mile Auto to file a claim…
I contacted Mile Auto to file a claim for an injury accident. I could not have been treated any better. Their representative Derek Moon was very polite, professional and attentive. He went beyond in assisting me to gather the information I needed. If he is an example of this company, you can't go wrong insuring with them. Thank you, Derek and Mile Auto.
31 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Frank - thanks very much for your review on Trustpilot. Feedback from customers is a key training mechanism for all our team members, so we take it seriously. An injury accident is a stressful event, and we are pleased that Derek provided the support you needed (and deserved). He is an important part of our claims organization here at Mile Auto. Best wishes for a safe 2026. -Mile Auto Customer Success
The representative was very kind and…
The representative was very kind and knowledgeable. Adding my other vehicle was very quick and I received all my documents in my email before the call was over. She gets 10 out of 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
6 januari 2026
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Emily - thank you for your kind review on Trustpilot. We are pleased to hear than your Mile Auto representative was kind and knowledgeable. We would like to think that you would get that same level of service from each member of our Customer Care team. And, we certainly love TEN STARS! That makes us happy. Thank you for being a part of the Mile Auto family. Drive safely! -Mile Auto Customer Care
Ian helped me a lots to submit a claim
Ian helped me a lots to submit a claim. Great customer service
30 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hello Huy - thanks very much for your kind review on Trustpilot. Reviews help us recognize our outstanding team members, and also help us to keep improving our company. Ian is such an important part of our claims team, and we are pleased he was able to assist you. Be safe, and thanks for being a part of the Mile Auto family! -Mile Auto Customer Success
Tiffany Shockley is just amazing
Tiffany Shockley is just amazing, I work in the customer service field, and I know exceptional customer service when I see it. I was so stressed about this whole ordeal, but Tiffany made it easy and painless. I salute Tiffany for being a great representative of this company.
26 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Bernando - Hope you are enjoying a pleasant holiday season. Yes, Tiffany is "amazing," and we appreciate you sharing your experience on Trustpilot. An auto insurance claim can indeed be stressful, but our professional claims team certainly makes every effort to reduce the challenges related to the process. Thank you for being a valued member of the Mile Auto family. Warm regards, Mile Auto Customer Care
Klyde was very professional and…
Klyde was very professional and friendly. I was getting some errors while submitting monthly mileage. He assured me not to worry and he corrected the issue in less than 5 minutes. It is certainly great to see such high level Customer service and Klyde should be the lead example for everyone else at Mile Auto to follow.
rgds,
Matthew
19 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Matthew - thanks for your kind note, and for your review on Trustpilot. Klyde is a key part of our Customer Care team, and we are so pleased that he was able to assist you. We will let Klyde know of your stellar review. He is, indeed, an excellent leader and example among our Customer Care team members. Wishing you and yours a blessed holiday season. -Mile Auto Customer Success
Tiffany Shockley, Customer Service Extraordinaire
The person who made this experience so memorable is Tiffany Shockley. She was patient, championing our needs without in the least being difficult; she explained complicated issues to make them easy to understand. She is such a credit to the Mile Auto organization. Tiffany is a go-getter with the perfect customer service orientation and attitude. One of the best I have ever encountered. I cannot speak highly enough of how Tiffany advocated, explained, and worked to make the difficult process of an accident more comfortable. I have no qualms about recommending Mile Auto based on dealing with Tiffany Shockley.
13 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Barry - thanks for your kind review on Trustpilot. Yes, Tiffany is incredible, and a key member of our Claims Assistance team. We are thankful she was able to help make the uncomfortable claims experience better for you. We will be sure to share your wonderful comments with her. She is a true asset for Mile Auto and our customers. Thanks for being a part of the Mile Auto family, and warmest wishes for a blessed holiday season. - Mile Auto Customer Success
My car was stolen :( however
My car was stolen :( however, Ian had a really calm energy and about himself. It made me panic less.
16 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Ashley - ugh, a stolen car can be such a pain and very disconcerting. We are so glad that Ian was able to help you. He is amazing and a valued member of our claims team. We will pass along your kind words. Thank you for your review on Trustpilot. Warmly, Mile Auto Customer Success
Ian was great and fully understood my…
Ian was great and fully understood my situation and helped me through the entire process
15 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Garett - thank you for your review on Trustpilot. Ian is indeed "great" and a trusted member of our Mile Auto claims team. We are so glad to hear that he was helpful. That's why our entire claims team is here - to help our members through the bumps in the road. Best regards, Mile Auto Customer Success
Now it's more expensive
Now mile auto is charging arm and leg and very expensive for my ocasion drive on the weekends tesla. It's charging triple around 300$/a month. My car payment including gap insurance around $ 500.00/ a month. Insurance cost is almost the same as purchasing another new vehicle. Secondly used tesla value i bought isn't a Ferrari it's only $ 20,000. Thirdly I don't have tickets or accidents. Lastly I'm not an 16 to 25 age bracket I'm already over the hill with 65 years of driving experiences. I have asked them if the premium change by raising high deductible from 500 to 2000 or moving to out of city and they said " not significant change." Conclusion it's too high i may ditch the tesla.
14 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Dear Mr. Tran - we note that you made this same complaint about 3 weeks ago. At that time, we explained as follows:
"Hello Mr. Tran - we have reviewed the information referenced here on Trustpilot. The cost of insuring a vehicle depends in large part of the value of the vehicle being insured. In your case, you changed from a vehicle that was about 20 years old to a much newer and more valuable vehicle - a Tesla. As a result, that vehicle is more expensive to insure. With our pay-per-mile insurance, there is a base rate based on non-moving risks to your vehicle - such as theft. If the Tesla is not being driven, you will save money on your insurance because the mileage portion of your policy premium will only reflect the miles actually driven each month. We appreciate you trusting Mile Auto for your auto insurance coverage. Feel free to reach out to us if you have any questions. Sincerely, Mile Auto Customer Success"
Feel free to reach out to customersuccess@mileauto.com if you'd like to discuss further. Thank you.
Helpful!
I forgot to update my bank information when I switched banks so payment didn't happen. I didn't find oit because I hadn't checked my emails due to working so much OT at work. Then my old bank called to tell me that they received the payment request. I called and the gentleman on the phone was amazing in helping me get my account straitened out.
12 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Tateka - thank you for your review on Trustpilot. We are so pleased that our customer care team was able to help get your account straightened out. We appreciate your feedback. Feel free to reach out at any time. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Very satisfied
Very satisfied ! Izza does a very good job taking care of my needs. Ive only had this insurance for 4 months and I am happy with everything! Izza is a gem! She is quick and to the point. Very satisfied!
12 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Ken - thanks for your review on Trustpilot. Yes, Izza is indeed a gem; always responsive, efficient and kind. We are so glad she was able to help you with your policy. Thank you for being a part of the Mile Auto family, and feel free to reach out anytime we might be of assistance. Best wishes for a wonderful holiday season. -Mile Auto Customer Success
Great customer service
Great customer service. Inexpensive and quality all in one
5 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Margie - thanks for your review on Trustpilot. We are grateful for your feedback, and truly appreciate your kind words. We work hard to provide high-quality insurance at a fair price. Wishing you and yours a wonderful holiday season. -Mile Auto Customer Success
The claims process was easy to get…
The claims process was easy to get through.
4 december 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Lindsey - thank you for your review on Trustpilot. It is never fun to experience a claim, so we are pleased that our highly-trained claims team was able to make the process easy for you. Thank you for being an important part of the Mile Auto family. Warmest wishes for a pleasant holiday season. -Mile Auto Customer Success
Ian helped me with this call regarding…
Ian helped me with this call regarding our last claim and was super sweet, helpful, and to the point. I would definitely want him to help me if I call back with any help or questions, if you can could you tell him I said thank you!
20 november 2025
Review zonder uitnodiging
Antwoord van Mile Auto
Hi Jeshea,
Thank you for sharing this! We really appreciate your kind words and we’re so glad to hear that Ian made your experience smooth and supportive. It means a lot to know our team is making a positive difference for you.
If you ever have questions or need help again, we’re always here.
Warmly,
- Mile Auto Customer Success
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