Millennium & Copthorne Hotels Reviews 

Copthorne Tara Kensington. 4* hotel. Club room.
Lobby was sparkling and attractive, but that is just to pull you in and commit to your booking.
The hallways along the room had torn carpet with old gaffer tape holding the edges. The wall where the TV was, had been repainted but only about 6ft wide in the middle, with roller edges.. and in a different colour to the original wall. Room was small, carpet looked like it was put down in the 1970's. One of the drawers fell apart. Food prices were ridiculously high for a mediocre burger and chips (£22) and a chicken and chips (£24) Bed was not particularly comfortable. I have stayed in far better 2* hotel rooms.
Every member of staff had a different instruction about what was included in my club room. NOTHING was allowed to be charged to the room.
I will NOT be returning.

Fraudulent and illegal charge on my credit card Millenium Hotel Broadway New York

I stayed 3 nights at this hotel, the reservation had been paid in full via booking.com 3 days before I checked in.

The front desk wanted a credit card to charge a deposit which I passed over, trusting the process.

A month after my stay there was another charge for the 3 nights stay (a little higher) this time. I challenged the hotel straight away and I was told incorrectly that booking.com has cancelled the reservation, that’s why I was charged again?

Then for 5 weeks the hotel ignored any of my attempts to obtain a refund. My bank were unhelpful, booking.com very slow.

Then to add insult to injury, I was abroad and 2 further charges of the same amount were charged to the same credit card, taking me to my limit.

I had to pay the second charge in full due to the hotel ignoring my request for a refund, eventually after many months booking.com refunded me the double charge, I lost out slightly due to the exchange rate.

The hotel continue to ignore my request for a reason why I was charged the 2nd and 3rd time. At one point, Rackee in the accounts department was going to compensate me, however then changed his mind .

The worst part of this awful experience is being ignored by the hotel time and time again

In 2026, a refund to an illegal charge should take no more than 7 days to reverse.

Do not trust this chain, stay with another company.

No one should have to go through months of stress for a situation like this.

tks so very much to Maaz from group reservations/Copthorne Tara Kensington in London, for the great work and the kind/determined/professional and punctual approach. In checking hotel availaibility in London today for today, he's been the only one that took things at heart and made the extra effort to solve.
Staff from some other hotels were embarassing.

I stayed at the millennium Central downtown as I was having cancer treatment I had to get my own toilet paper get my own cleaning supplies because the hotel was incompetent of cleaning, the management is very poor customer service is extremely poor they do not care about customers. You complain it falls on deaf ears a pathetic excuse of a hotel do not book one of the worst hotels I've ever stayed in by far when I asked to check out early to get a refund it took them over two months to reply after I've already checked out. The hotel is disgusting and dirty. The bathroom looks like it's never been clean since it was put in bedding is all torn and dirty ironing board is broken overall very very dirty and disgusting customer service you might as well go to India because none of them can speak English

I rarely leave negative reviews, but this has genuinely been one of the most frustrating and disappointing customer service experiences I have ever encountered.

My family and I booked the Copthorne hotel Slough, specifically because it advertised a swimming pool and sauna. These facilities were a major factor in our decision to book. After paying in full and receiving confirmation of our reservation, we were informed that both the swimming pool and sauna would be unavailable during our stay.

This was extremely disappointing, but despite feeling misled, we decided to proceed with the booking.
Shortly afterwards, our eight-year-old son suffered a serious accident and broke his arm in two places.

Following medical advice, we were informed that he would be unable to travel for several months. As soon as we knew this, we requested what I believed was a very reasonable solution: simply moving our booking to a later date.

What followed was days of being passed from one department to another with nobody taking responsibility.

Hotels.com told me to contact the hotel. The hotel told me to contact Hotels.com. Hotels.com emailed the hotel manager multiple times and received no response. Hotels.com then attempted to call the hotel directly and reportedly received no answer. I contacted the front desk repeatedly and was told the manager would deal with it, yet nothing happened. I even requested to speak directly with the manager but was never given that opportunity.

Throughout this entire process, nobody appeared willing to take ownership of the situation or provide any meaningful assistance.

What makes this even worse is the complete lack of empathy shown towards our circumstances. We explained that our son had suffered a serious injury and offered to provide hospital documentation and X-rays as evidence. None of this seemed to matter.
What should have been a simple booking amendment has instead become an exhausting battle that has caused unnecessary stress during an already difficult time for our family.

Even now, after numerous phone calls, emails, promises of responses, and repeated attempts by both ourselves and Hotels.com to resolve the issue, we still have not been able to move our booking.

On 9th January 2026, I booked 2 x single rooms at Salford for the night of The Big Push concert (May 29th) for myself and my adult son. As part of that booking, I took out cancellation insurance.
All through StayForLong Hotels.

A week before the concert, my son broke his tibia, fibula, and totally dislocated his ankle. They were all pinned, but he was told he could not be weight bearing.
On 22nd May, as per StayForLong's insurance, if I was claiming a refund on medical grounds, I had to supply medical evidence.
So I attached a copy of one of my son's X-Rays.
Also on 22nd May, they replied that they had received it, and
"Due to increased volume, we might take a little bit longer than usual to answer your email, please rest assured that we will get back to you as soon as possible."
And I have heard nothing since.
No refund, despite the cancellation insurance.

You can decide for yourself if you want to risk booking a room with this company (Copthorne Hotels).

Stayed at your slough branch whilst visiting with family. Friendly and helpful staff on check in, talked us through everything and then we went up to our room, clean tidy and cool, which in this heat was a blessing. Had no issues and would definitely return again

I've stayed at this hotel more than once! This time I booked nine nights, and the order showed check-in at 11 am. I arrived at the hotel four hours early, but they made me wait until 11 am to check me in. I couldn't speak the language and they even mocked me! This hotel isn't worth staying at multiple times! I will never patronize your business again! The tables were covered in rubbish! What a disappointment!

On 26 march i stayed at the Millenium Roissy CDG.I booked one night reference 421711759;Price 87.13 euros.The room that was given to me had NO working television and no telephone.I had to return to reception to speak to someone.
A technicien came to try and fix the problem at 21.00hrs all in vain.
I am rquesting a full rebate for this room.

Booked on 21st February for a spa day today 21st April to arrive to be told no booking! Despite us having evidence of this. Simply not good enough when travelled all the way from Birmingham and the only compensation offered was told to return another day. No managers available until Monday in order to make a complaint. We booked an annual leave day from work so have lost a day’s pay as well! Shocking customer service! Who doesn’t have a manager on site?

Awful
Im claiming money back from bank due to not fit for purpose . Room window didnt close and thats because it was a hundred degrees in there. You wouldn’t leave a dog in that heat. My daughter felt sick.

Absolutely awful experience men hanging around outside very intimidating.
Curtains hanging off worn carpets bathroom disgusting dirty broken parts toilet didnt flush properly. Paid £226.80 not even worth half that and plus parking.
Do not recommend. Even review response back just said usual sorry they will look into it- no compensation. Then other reviews stated negative too clearly not taking any action at all

I had a terrible stay at their Chelsea Harbour hotel. Harassed by the staff to leave just gone 11am even though our reservation email said check out was 12. Reception just shrugged "were not charging you extra"! Rooms unclean, sink cracked, windows so dirty you can't see out, wardrobe broken. Facilities at pool did not work. Breakfast a shambles, no cutlery, no coffee and harassed to leave at 10:25. I have asked for a refund but they refuse, telling me I am in the wrong, firstly because although the email they sent me says 12 somewhere on their website it says 11 so they have the right to hassle me. As for the other matters they view these as acceptable for their hotel. So if you, like them, think unclean rooms with broken sinks and wardrobes is acceptable, then its ideal. If on the otherhand you have some sanity, for goodness sake don't stay.

The bar staff need retraining in the Gloucester Road hotel

Chelsea Harbour Hotel

Don’t join membership scheme and amass points as you are provided with a sub standard room.

Copthorne Cardiff
All staff were lovely and friendly. Breakfast was excellent. Hotel spotless. Bar food tasty. Great stay, excellent value!

Not a hotel that cares about its customers Heading back to the Copthorne Newcastle for yet another visit, to spend time with my family who I meet every year. It’s a shame that a hotel that “could” be amazing is actually awful. My sisters paid for the executive suite last year which was disgraceful. There was dust everywhere and what furniture wasn’t stained or damaged. Was old fashioned and very depressing. She even found a half eaten chocolate stuck to the side of the bed.
You’d think the prices they charge, they might plough some of the money back into making the hotel presentable.
My sisters pays for my visit for my birthday. And with her being from the center of London, where hotels are ultra expensive. Trying to explain that the Copthorne are taking her eyes out without sounding ungrateful. Is very hard. My sister loves the fact the hotel faces the River and the views looking out the windows are lovely. So I just have to endure this hell for another week.
Now to the absolute nerve of the Copthorne to charge paying customers £12.50 for 24 hours parking is disgraceful. When they should really be allowing free parking for people who pay to stay at there hotel.
I will be taking photos this year and will make a point of going out my way to report this hotel.
If Copthorne wants to offer a basic/budget hotel. Then they should charge customers accordingly

Booked a pricy hotel room but ended up with a dirty hotel bed with old blood stains and what looked like vomit stains. I have a lot of pictures.

Windsor hotels were full for horse show so stayed at the copthorne hotel which is anout 2 miles straight drive into windsor with free parking and free coffee and a snack every day the inclusive buffet breakfast was english style but a little tired most of the guests and staff were Indian but all very helpful and pleasant but as a smoker i wouldn’t go back as there only smoking area was by some dustbins with no seats . However great value with typical hotel rooms but only cleaned if you put the door notice out

I stayed at The Grand Millennium 21/05/2025 on my birthday The reception didn't acknowledge my birthday I registered at Grand millennium website I selected 2 nights stay including breakfast for both days the staff at reception said I booked for one night not 2 nights all I know I selected 2 nights at the website, the at reception were very welcoming. The room I purchased for $289.00 was not a 4 star room no USB plugs the room look it was stuck in the 1970's colour pallet I was upgraded to two double beds I did not receive breakfast or any information from receptionist about breakfast, I received from the receptionist a quick drive my car into carpark I didn't quite catch everything the receptionist said finally work it. The sink in the bathroom has green algae around top edge of bathroom sink I mentioned this the nights manager who place my wife and I into what he called a sweet another colour pallet from the 1970's the bathroom sink also had green algae around the top of the sink. I emailed grand millennium cancelling our 2nd night stay at Grand millennium I received a refund of my 2nd nights fee and because the green algae receive $25 carpark fee refund now I also was asking to pay $100 dollar bond for which I was told would take UpTo 5 days to be released back I to my bank account its the banks that slow this process down I fail to understand why a hotel would treat guest in this way I am not allowed to make the hotel wait for $100.00 bond so why does the hotel inconvenience it's guest in this mana. I am not very impressed with the Grand Millennium for a hotel that is part of a 136 hotel chain very disappointing the Grand Millennium rating should be down graded from a 4 star to 2 star the grand millennium maybe was a 4 star 1970's but not now as we are in 2025 and the staff at reception need to be re trained in making guest welcome and that special welcome as the attitude felt flat and un- welcoming. I am going to post my review at Google maps, Trust Pilot and other review websites as the grand millennium had not problem taking my hard earned money and a 4 star price with a 2 star reality now I have started reviewing more & more business as there seems to be a attitude with bigger chains the customer is wrong I would like to say no we are not wrong. #2starrating #review #poor