Millennium & Copthorne Hotels Reviews 

Really disappointed
Needs to be a star rating for basic customer services and effective or in this case non effective business practices
1 stars for rooms because aesthetically they look good, just unfortunate that there are a lot of snagging issues, meaning basic facilities don’t work as they should, mould and damp issues.
1 star for service because they tell customers on arrival they can provide services they do not. When you follow the processes they have advised you to follow on numerous occasions to obtain said benefits or services they do not work. When you communicate the frustration and about the services they offered you are then told their team made a mistake and they do not want to rectify the issue in accordance to the fair trading act. (Falsely advertising services you cannot deliver) .
Tried to offer a remedy which meant I was more out of pocket (loss of money) and when you don’t agree they
Then the hotel contacts your employer about a personal issue and complaint that happened after your stay and has nothing to do with the employer and tried to get them to tell you, you have no right of remedy.
Wow! Not only has the data protection act been breached Millennium and copthorne hotels, you would rather use bullish tactics to disregard a customers fair feedback instead of rectifying the issues you created.

I booked a room for a one night stay at the Salford Quays Copthorne Hotel on the Millennium Hotels official website.
On arrival at the hotel check in I was asked to pay £72.58 for the room.
I showed the receptionist my confirmation email from Millennium Hotels with card payment details, I was told that no payment had been taken and the card details were only taken "in case of cancellation" so I had no option but to pay as requested.

On receipt of my next card statement I noticed 2 separate charges had been taken by the hotel, one on the date I booked online, and the second when I checked in at the hotel.

That was 3 weeks ago, I have since telephoned the hotel on 3 occasions and each time the person I speak to promises that a full refund of my £72.58 will be made immediately.....No refund has been made!!!!

I have spoken to 3 different members of hotel staff, all have lied to me and have not done what they promised.
I have emailed the Copthorne hotel and Millennium Hotels head office for an explanation and my refund, I have had no response from either.
I asked to speak to the Salford Copthorne hotel manager and was told he was " not available" and was given an email address for him, so I emailed him directly, the email bounced back to me as non existent address....

This appalling lack of customer service in a multinational company is inexcusable. They owe me this money, the hotel staff have admitted it was their fault and have repeatedly made false promises to me regarding refunding the money they owe for overcharging me.

Please think twice before booking any Millennium or Copthorne Hotel,(especially Salford Quays) these people obviously have no respect for their customers and treat them with utter contempt.

Absolutely awful. We stayed at the copthorne Hotel in the West Midlands and the area was quite nice, big shopping center near by, but the hotel was like something from the 90s and the gym that is attached was absolutely filthy and has literally no toilets and no staff. On googling it to complain, we discovered that there are other hotel near Gatwick Airport, is full of asylum seekers.

Booked as a Millenium member at the Chelsea Football Club. What a dump! First impression wasn’t good as the up escalator from the foyer to reception wasn’t working. Queue to check in. Our room 601 was very disappointing. Stained furniture, cracked and stained wash basin, TV Chanel’s pixelated, drab and very dim lighting, no bedside phone charging points or sockets. Will not return.

Having visited the spa yesterday, I’d just like to share some feedback regarding the treatment I opted for - back and shoulder massage. I am familiar with various styles of massage (sports, deep tissue, etc) so I anticipate that muscle sensation you usually feel afterwards, which can be sore but shouldn't be painful to touch, from my experience.

Unfortunately, the technique from the start was really unappealing as her fingers/knuckles tended to dig into my shoulders/neck/back, as if she was using wooden sticks (this is the only way I can describe it). What was even more disappointing and perhaps something that the spa could address, was the lack of spa-like aroma with essential oils. Instead, some freezing cold oil was squirted onto my back with no notice, coupled with her freezing cold hands. It really was an unpleasant massage.

Great service, at Slough, Windsor, warm welcome from reception through to the bar from Arjan, Monika, Vitas and Raghez, I have stayed here a lot over the last 4 months and always the same welcome
Andy P

Stayed here as a group on sat 6th of April after being let down by booking.com last minute. Absolutely delighted with the 3 rooms we had as all were fresh & spotless. Lily on reception was an absolute little gem & got us our rooms together, nothing was too much for her. Restaurant & bar area lovely decorated & atmosphere was fantastic. Would highly recommend to anyone looking for a hotel in Aberdeen

Millennium hotel Stamford bridge Chelsea. Attitude f staff is as we are here we can do what we want, well closing the bar at 11pm and I mean closing the bar even though you were understaffed and we were waiting 10-15 mins in a queue but refusing to serve any one after 11 even thought they had been waiting to be served for 15 mins. match night plenty people around could have made some serious money by bending the rules ! But no won’t be staying here again and I had clients here paid over £1200 for rooms. Will look else where next time

We stayed in Copthorne Auckland and whilst the people were great and service good the room was disgusting. The bathroom door would not shut, the shower leaked, the tiles were cracked as was the side of the sink (a disgusting black coloured patch). We complained about this and they came to fix the door but only managed to force it part way shut, leaving lots of paint chippings on the floor. Altogether appalling. Also, I have written to Customer Services to complain and heard nothing.

I was looking for a nice hotel in the Plymouth area, to take my cousin away for her 70th Birthday week.
I only needed 1 night and 1 room with twin beds and Parking essential as we are both elderly and disabled.
The Copthorn Hotel looked nice. The pictures showed how lovely it all seemed. I read they reviews on their page, all looked good. I even took out insurance, to give me my money back, as my cousin has not been well.
The Parking is underneath the hotel, so that seemed good. It wasn't until it was booked in that I was told via email that it's best to get there early, as the car park is first come first served!! I explained we couldn't get there any early, due to prior appointments. I explained that my cousin and I were elderly and disabled. They then reiterated its first come first served. There's other car parks you can use.
I was not happy. So I said, I wanted to cancel and get my money back. Booking.com had suggested the insurance to me, ZURICH is the insurer.
However, with the continued correspondence The Copthorne Hotel started saying I had it all wrong. They apparently had told me, they would guarantee me a parking space, they would help with our luggage and use the staff lift from the car park. None of this was said to me. I was being called a liar!!!
I've sent all the relevant emails, to Booking.com and The Copthorne Hotel.
The Copthorne hotel has decided to keep my money,£83.52, as I had cancelled!!!
This was their reply…….
We can confirm that your reservation at Copthorne Hotel Plymouth has been cancelled. You don’t need to take further action, but if you have any queries for the property, their contact details are:
Copthorne Hotel Plymouth
Armada Way, Plymouth, PL1 1AR, United Kingdom CANCELLED
Phone:
Email property
You booked for 2 adults
Check-in Thursday 4 January 2024
Check-out Friday 5 January 2024
Booking number 4007282741
PIN code 2409
Terms of cancellation cost
Total cancellation cost:£83.52
I am livid, to say the least.
It is I who has been lied to.
S Keegan

Disability discrimination, My partner and I are disabled ( my wife highly mentally- schizophrenia and depression, I’m physical). and I cannot eat sitting down, the day before yesterday they allowed us to take breakfast up to the room and eat it there, but today they protested against it. We told them that we are disabled, I can't sit and eat, they can clearly see that I walk on crutches with a cane... ( other people able to take!) Fortunately, they returned the money we paid, but I don’t received it yet

Copthorne Hotel Newcastle - Stayed for two nights for a work event. The staff were excellent all throughout starting with Stephanie the events manager, when booking with her I found her approachable and she was very accommodating with our constant changing requirements. On arrival, check in was friendly and straightforward, and my bedroom was lovely. A gorgeous floor to ceiling bay window overlooking the Tyne. Spacious room and clean. You can hear the Metro passing by but this didn't bother me or interrupt my sleep. Breakfast was peaceful and there were plenty of places to sit as well as a good variety of food. A handy notice in the lift informed of the busiest times to have breakfast. The conference room was spacious as requested with a constant supply of hot drinks, biscuits and water. The wifi was a little problematic but after informing reception they called their technician to rectify. The only issue was the temperature in the conference room. I wonder if the thermostat was broken. The heat was perfect everywhere in the hotel but chilly in the conference room. Several members of our group requested a late check-out which was easily arranged, even though it was a last minute request. A lunch was provided as part of our event, and this was delicious and plentiful. Parking was complimentary and there were enough spots for everyone. I would definitely use them again for work events and for personal trips. Thank you for a great stay.

I recently booked a one night stay at the Copthorne Tara Hotel in Kensington West London. Unfortunately I made a genuine mistake and booked it for the night before the actual date I needed to stay. I booked it directly through their website at 20:30 the evening prior to my stay the following day.
As soon as I realised my mistake I rang the hotel front desk and explained the situation. The receptionist said there was nothing she could do but advised me to email the reservations department and follow it up with a call the next morning, which I duly did.
I called the reservations department at 9 o'clock that morning, spoke with a guy who proceeded to tell me I would have to call the front desk as there was nothing he could do. Made a call to the front desk again, fobbed of with... call the reservations department.
Several phone calls and a personal call to the front desk I was informed there was absolutely nothing they could do and the company had already taken the funds for the room.
I find it absolutely appalling that in this day and age someone within this company can't make a few mouse clicks and change a date. Secondly the staff within this hotel obviously need further training to determine who can or can't do something.
Thirdly why is this hotel chain actually on Trust Pilot as in each and every review they can't be bothered to respond to peoples complaints. Neither did they respond to my email so not really a surprise.
An appalling hotel who I will never use again.

We stayed at the Copthorne Hotel Slough between the 7 - 10 September. This was to celebrate my 67th birthday and I have to say it was a very disappointing time. To start with my car was damaged in the car park due to the very low roof. The duty manager showed me the signs that are clearly out of any driver line of sight. Drivers would be like me worried about the very narrow entrance to the car park than cast their eyes up to a sign that must be 2.5 metres in the air. My eyes in the driving position are about 1.2 meters and because it was a sunny day I had the drivers sun visor blocks the sign and the other sign inside the car park. Clearly not fit for purpose.

Room 126 had mould around silicon bath sealer, not a good look and certainly not good for health benefits.

On the second night the toilet flush handle came detached and no flushing toilet. Reception did not think this was an important issue, very blasé in their attitude and when we arrived back from our dinner, we asked reception if the toilet had been fixed, the reception found the report and said he had no idea. Excellent customer care and no one in this hotel has any idea what was going on. Another issue is having to explain twice every time I spoke to someone, not listening through idleness.

On the final night of our stay we arrived back from London only to find the bed had not being made and bed boarder wrap and cushions was still on the settee, pulling back the quilt only to find the sheet had not been touched.

Receiving text messages to ask when we are leaving on Saturday at 9.03pm whilst eating at the Duck & Waffle birthday treat is not relevant at all and we have the room till 11:00am the next day.

The staff members were friendly although the rooms are quite outdated.This hotel is situated at a quite decent location which allows you to access trams and buses to reach out different parts of Manchester.

My wife and I stayed Copthorne Tara Hotel London. the receptionist, Nosheen, was very accommodating and approachable. She provided great service to us and was very professional and seems like a valuable employee. Well done Nosheen!

My wife and I have just stayed 2 nights at this hotel. What a disgraced. I and my my wife are both disabled with me being a wheelchair. We booked a twin room on a lower lever. On check in we were told we had be upgraded. The first room was on a high floor 9 I think. When we finally got to the room it was a double with no shower with most of the wall paper peeling off the wall. Our room was changed a further 3 occasions but not to what we had booked months ago. The hotel was fully booked with tourist guest apparently.,NO apology or offer of compensation just took the £400 reservation. Needless to say we won’t be staying again and I suggest NOBODY does either. I travel a lot and this has to be a bottom pile heap of junk.

Did not give me the refund I was promised. I was given a cancelation number with the assurance a refund would happen. They will not return calls or emails. If it could be a zero star review I would give them that. Do not stay or make reservations here!

Terrible hotel. They didn't give the room I booked, everytime I have to use the elevator key it didn't work. The worst is that I left 4000 euros in the safe as I could not see properly cos the safe was on the floor. After 2 hours and came back for it and it was gone. The hotel manager didn't not care at all and did not respond. The worst hotel with dishonest people. Stay away from it.

Asked for a double room gave me a twin. Had requested double specifically in advance. Had an email to say booking had changed from initially allocated twin. On check in I was given a twin anyway and they refused to provide a double unless an extra £50 was paid. I already paid £233 for one night in a very poor standard hotel with no customer service. Either say in advance there are no doubles or just provide one given the already extortionate cost. I even offered to downgrade and still pay the same price and you still refused!