Millstream Saddlery Reviews 240

The service was quick, the staff were amiable, and the assistance provided was excellent.

Purchased from millstream multiple times, always an excellent and quick service! Product they sell are always great!

Farst postage very nice and easy people to communicate with.

One of the best saddlery shops online. Always helpful, friendly & reasonably priced. I always get fast delivery & great products. Their online lives are brilliant too, plenty of offers

I’ve been buying from Millstream for a few years now and always find their prices unbeatable for great brands that are usually unaffordable! Always go back as first port of call for anything!! 😁 love a Millstream bargain.

Always super fast delivery at unbeatable prices, honest product details (sizing etc)! Love Millstream saddlery!

I have been using Millstream saddlery for over a year now and wouldn’t go any where else, amazing quality and price, super fast delivery and Ginny is very knowledgable

Absolutely fantastic experiences with millstream. Lovely and very helpful. Nothing to much trouble. Always lovely to nip in an have a look around the shop. Thanks an keep up the good work. 😊😊x

5 star for goods, price and customer service.. Also great lives and entertaining!

Fantastic family run business , always prompt with replies, delivery and any queries. Highly recommend

Paid for a rug 30th September, 11th October messaged to request confirmation of postage and tracking information as not received. Received reply 13th October apologising saying rugs were expected to come in the following week and would be sent 24hr post. Sent further message 20th October requesting confirmation of postage as not received and received reply saying they would chase the next day. With no response I messaged again on 23rd October stating over 3 weeks since I had paid, requesting confirmation of postage and if not posted, for a refund received automatic response. Chased again 24th, received response 25th saying didn't know why gallop hadn't sent rug (why are gallop to blame? I had bought rug from millstream not direct from gallop) asked for my bank details to refund which were provided same day. Further message sent 27th asking for timescale of refund as not received (bank transfer is same day). Noticed a FB post today 28th October where they were chasing payment for items from live bids otherwise they would be resold on Sunday (ironic) so commented on there to ask again for timescale since I provided details 3 days ago. Refund was received later same day however they have deleted my comment chasing it from the FB post, no message to explain reason for delay or offer apologies. Really poor customer service, why are they taking payment for items they don't have in stock? Why has it taken me to comment on public post for refund to be actioned?

Excellent and prompt service. Many thanks.

Swift delivery, pleasant conversation and products stocked is off high quality.

Excellent products , service , and price.

Great company to deal with good choice of items and good value. My last order had a missing item and it was sorted straight away after contacting Millstream.

Excellent service, arrived quickly

I always order from Millstream. Excellent service, I love their live auctions x

Live sales are fun and engaging, purchases are made easy and communication is really good. I have had answers to any questions raised and the lives are addictive.