Millstream Saddlery Reviews 240

Funny play toy for the horse. Arrived in days. Easy to contact if needed

Millsteam Saddlery provide excellent service. From purchasing online or lives or in the shop friendly efficient and excellent knowledge of products and equine needs. They also sorted out repair using their craftsman to repair riding boots that hadn’t even been purchased from them just fantastic! Highly recommended and they are competitive on price !

Ginny is extremely helpful. Good quality. Prompt delivery and very professional.

Genuine family business ,always happy to help and answer queries. Products sold are always good value and quality. Parcels always arrive packed well and on time. Ginny has an amazing memory and seems to remember customers size and preferences. Each product seems to be researched well. I have never had to return items Xx

Brill service as always. Pleasure to deal with

Always 5 Stars, fantastic Company

Very helpful and knowledgeable, great items with speedy delivery 🙂

My previous order (there won’t be any more) I screenshot a bag from a website that was £42.99. I asked if I could get this at this price from them; yes of course. So ordered. Arrived, said oh so that’s plus £8 postage, no the bag is £69.99. Obviously I wouldn’t have purchased it from Millstream but from the other website had I know especially as it was free postage with the other site. I won’t use Millstream again

EDIT
I sent the pic at the price the bag currently was on that website. Surely you could have explained you’d have to pay full price for it and told me to buy from that other web site where it was £42.99 as you could see. I used my points up as I was so disappointed and thought I’d probably not use you again I must admit as I took it as a big blow, as it was almost £30 difference and I thought you helped out your customers. I tried to come back a few weeks ago, but realised what I’d just purchased was also cheaper on another site and I think I’ll leave it. Thank you for the response, I was just very disappointed as I did think you could have explained I’d have to pay full price with you, instead of saying “look why don’t you get it there for nearly £30 less than I can get it”. I preferred to give you the business that was all so asked the question “could you get it”.

EDIT 2 on your website it says “price match and free UK postage over £50. I even chose not to use that as Royal Mail are unreliable, but I don’t get why the price match wasn’t applied. I’d have just appreciated it if you’d explained you couldn’t price match and advised me as a valued customer to go elsewhere. Thank you for replying though.

EDIT 3
Yes I could have said screw you & bought elsewhere but you told me you couldn’t return it so I paid for it with my points for you not to lose out. That is all. I can’t mention the name of the website where things are cheaper but I suspect most will know and this won’t seem to slow me to put up screenshots or I would.
EDIT 4
And it was not at full price on the other site, they had dropped it from £59.99 (so less than your full price anyway) to £42.99 which you could clearly see as I had screenshot the reduction. I’d Spent thousands of pounds with you and was extremely upset but didn’t screw you over by buying the cheaper one and leaving you with the other bag so you haven’t lost anything except me.

Great friendly service, quick delivery and well packed quality items at great prices.

Great service as always from Ginny and the team

I've ordered quite a few things from millstream always helpful and it's nice knowing who you're ordering from. Clothing all top quality and they are very good at knowing what sizes the clothes actually fit

Really friendly, helpful and very reasonably priced

All millstream staff were absolutely amazing.
All items I brought were my size fitted brilliant, Ginny was so helpful.

Great quality products with a fast and friendly service. I order from here on a regular basis without any issues

Very helpful and polite always gets the parcels out quickly

Great communication, fast delivery