Mimi Beds Reviews 193

Bought the bed for my nephew to transition from his crib since my sister was pregnant with her second. The delivery took 2 months. I bought it in february and got it delivered yesterday. But with missing parts. The delivery delay stated on their website was 2-5 business days. It took 2 months for an incomplete bed. My sister delivered and now there’s a bed missing. Customer service doesn’t reply and they blocked me from facebook and Instagram for trying to comment my review and trying to get in touch with them. Looks like a scam. Avoid at all costs.

Do not order from this company! I wrote a negative review twice (which they have hidden from their website) because of safety issues, false advertising of photos on their website, and missing parts. Filtering out negative comments and reviews by a company feels deceitful as a buyer so I would warn any future buyers of this.

THEY HAVE REMOVED MINE AND OTHERS NEGATIVE COMMENTS REPEATEDLY ON THEIR SOCIAL MEDIA, as well as blocking these same customers on their platforms. Not a very professional way to do business.

I am editing this review less than two months after we received the bed… When we first opened the box there was a strong odour from the slats, and we didn’t think much of it until we found mold covering the slats today. We are disgusted, have removed the bed immediately, and are picking one up from a local company tonight so our toddler has a safe place to sleep. I contacted the company about this and was promised a refund and they told me UPS would be by days ago to pick up the moldy bed to ship back to them, and neither have happened. As others have stated, numerous emails have been sent for follow up on my part, with no response.

I cannot state enough to not trust their ETA for arrival of your bed because it is way off and they will keep moving the delivery timeframe. We needed this bed to transition our toddler in so our baby could have the crib, and it came way later than their advertised time frame, leaving us scrambling after the birth of our second. * They did offer us a $50 refund for the repeated delays * In addition we actually had to go to our local Purolator to pick it/track it down, as it had been stuck in transit with no help regarding delivery from the company.

I don’t think I’ve ever tried so hard to get my honest feedback across about a company before. Please do better and stop removing negative comments off your website and social media from honest customers.

Below is the original review I wrote on their website which they removed numerous times:

“For the same price I would opt to go to wayfair or a different seller. First off, this bed was on pre-order and the company kept giving us different delayed times of when the bed would arrive: the pre-order dates on the site aren’t even close to being correct. When we finally received it, we were incredibly disappointed.

There is no quality to this product. The front rail is extremely flimsy, especially if you aren’t using the door (which we are, and even still, it’s pretty flimsy.) There are small plastic pegs to cover holes that easily come out, which is a huge choking hazard considering this bed is for toddlers… I have linked a video. Any other piece of furniture we’ve bought that has these plastic plugs, always fit snug. These literally can just lift out and fit so loose. Therefore our toddler isn’t sleeping in the bed until we can figure a way to make this safe.

Buyer beware: This company false advertises. Pictures of the actual product are edited to remove unpleasant aesthetics such as screws/bolts/door hardware etc. This false advertising and altering of pictures makes the product seem clean and streamlined and was a big reason why I ordered here vs wayfair or another place. See side by side pictures: I have circled areas in the photos where it’s now obvious, exactly where they photoshopped the bed. I can see photoshopping other parts of an image, but photoshopping the actual product itself is deceitful.

We were also missing pieces that were required as per the instructions: for example, it says you need four “m’s” but they only supply two (see pictures). And the instructions are terrible: the diagrams in the instructions don’t match the labelled pieces on the actual parts. As someone who has built a lot of furniture this was extremely frustrating to try to assemble, especially with missing pieces.” *Unfortunately I can’t link the videos/photos here.*

I am extremely disappointed with my experience with MiniBeds. The delivery was a complete mess—late, unorganized, and with no clear communication. When I contacted their customer service, I was met with unhelpful responses and a clear lack of professionalism. A customer service agent had agreed to reimburse a percentage of the cost as compensation for the long wait, but that refund was never processed to my credit card. They simply never paid it back, which in my eyes amounts to robbing their customers. It quickly became obvious that this is a very small company that doesn’t have the capacity to manage orders properly. I would never buy from them again, and I strongly recommend that others avoid them as well.

Company advertised appealing shipping timelines, but repeatedly failed to meet them—postponing delivery without any clear updates. This is particularly frustrating as we had a specific deadline: transitioning our toddler to a bed so that our newborn could use the crib. This process has dragged on for over two months, and your team has since stopped responding altogether.

We chose to support a Canadian business over larger retailers like Wayfair or Amazon, but this experience has been deeply disappointing and feels unethical.

My wife and I purchased a bed for our daughter. It's now over 2 months late and we can't get answer from them. They're emails seem to be templates and never address what you write in your email. We've asked for a phone number and we're not able to get one.

Unfortunately it seems to have the worst customer service I've encountered. We're now worried we've been scammed and the bed will never show.

Go any where else for a bed. Mimi is not a reputable company.

Don’t do it.

I received a wooden playpen that had different dimensions than the website. The instructions had spelling mistakes. I doubt it was made in Canada but who knows.

I live down the street from their ‘address’ but was told I had to mail the return. Weeks later, no money back and radio silence despite many communication attempts.

They are quick to respond when purchasing items or getting the item back, otherwise, radio silent.

I did finally get the money back but it took countless attempts at communication and saying that I had the owners personal phone number on the shipping label.

Stay far far away. Not a reliable company.

DO NOT BUY FROM THEM, THIS IS SCUM
It has been 3 months since we ordered and paid for a $450 bed and no news at all. They keep telling us that they will ship it on this or that day. There is no way to talk to them, if you google map the address it doesn't show up.
They rob my money and destroy our ilusion to buy a bed for our 2 years old son.
Shame on you.

We ordered a bed in December for my toddler and by March it still never showed up, you can't get a hold of anyone at this company there's no phone number so it takes days to get a simple email they beat around the bush and never actually answer your questions onto why your order never comes, if they don't have the product they shouldn't advertise it and take your money, it was close to $400 and I still have yet to receive my refund they said for whatever reason they can't issue me a refund on my credit card which is ridiculous because it's a company, I'd be very leery and careful about ordering from this company it is very disappointing $400 is a lot of money and my special-needs son would've loved this bed but unfortunately we couldn't have got it I ordered one from Wayfair and it came the same week and it was much cheaper

SCAM!!

Order placed. Many emails sent and lots of different delays on order. Eventually stopped responding.

Received 3 months late, and after only 3 months of use, the bed frame already has cracks. My baby almost got hurt! Terrible quality and even worse customer service—they just give excuses and try to buy time. @mimibeds, do better!

Scam - placed my order in December and I have been waiting 3 months - absolutely ridiculous

Placed an order for a bed and mattress never got the bed...its been over 60 days i was told they were gonna send a new one and now they have completely stopped reply. This place is a total scam

Update Feb 24- they claim they have reached out...I've had zero communication from them via email, they read Instagram messages and don't respond.

Placed an order for a bed 12 days ago. Their website states that orders will be shipped within 2-5 business days. They charged my credit card but my order has not even been processed let alone shipped. This place is a scam.