Minerva Reviews 

I recently made an order from this company, and was contacted because some of my items were out of stock. I responded the same day to let them know what could be sent as a replacement. They didn't send my order for another 8 days, and when I finally received it, the replacement items we agreed on over email were missing from the order, but still charged on the invoice. I have an ongoing conversation with customer service, but will likely never order from here again given the lack of attention to orders and massive delays this has caused me.

Really wish I'd read the reviews on here first.
Extremely slow. After a week, I was told one item was no longer in stock. I understood and accepted the refund for that item, and asked when the rest of the order would be delivered - they didn't know.
Later, I again asked for an update - they still didn't know.
I ended up cancelling the order, as they couldn't confirm what else was in/out of stock or when my order would be delivered.
Nice website, lots of nice fabrics, but just too unreliable to use.

Update:
2 weeks later and still no refund 😡

2nd Update:
Thank you for the reply. However, please note. I did not choose to wait for items to come back in stock. I agreed to be refunded for the one item you told me was out of stock. You never said the others were out of stock or that I would have to wait. Your staff just didn’t know what was in stock or when the order would be delivered.
Also, you have now acknowledged a refund was arranged yesterday, which means your staff told lies when they said they processed this 9 days ago.
All of which makes your explanation even more frustrating and highlights the awful customer experience 🤯

TERRIBLE! I WAS A LOYAL CUSTOMER BUT WILL NOT BE ORDERING AGAIN! I ordered a printed on demand (PoD) fabric along with other items over 4 months ago and have still not received my PoD item. Minerva have not contacted me in all this time! When I contacted them 2 months ago they said they would 'look into it and get back to me' - unsurprisingly, they didn't! On contacting them again, they state that there's an 'issue' with PoD items and they don't know when they'll be fulfilled - but they are still being sold and aggressively marketed!!! After all this time I have requested a refund. After several days, Minerva refunded me to a GIFT CARD. While I did use a gift card as partial purchase for my original order, the other items I bought exceeded the value of the refunded item. I have raised a complaint as Minerva are clearly trying to force future sales for a failing business model. AVOID!

Our small charity, Dressability gets through a lot of fabric and haberdashery supplies and Minerva is ALWAYS first choice. Their range and service is second to none, and we are very grateful that they generously support us with supplies which they provide to us free of charge. The team are always so helpful and kind, and with their help we are able to continue supporting people with disabilities by adapting and altering clothing. We couldn't do it without you, thanks Minerva!

I love the fabric selection and they are always very nice to speak to over the phone!

It's 5 stars for customer support. I am a relatively new customer so naturally I've had to contact Customer Services a few times, and I have to say the responses have always been prompt and courteous. I was unable to see the link to return an item for exchange so Gemma sent a direct link to Royal Mail in her reply.

So far, deliveries to my postcode take about a week, but I know the service by Royal Mail can be variable depending on where you live. Luckily for me, I have a reliable service and actually prefer Royal Mail as they always turn up within the designated times.

While Minerva suggests matching thread when you buy fabric, they don't provide that option for zips. That would save our time and their money on facilitating returns and exchanges. Granted, the colours for zips are fairly limited, and colours can be subjective, but I still see no harm in suggesting a matching zip when there is a free returns service - in the event that it really is unsuitable.

As for buying fabrics online, it's not my preferred choice but times have changed and needs must! Therefore, I find it particularly helpful to see other dressmakers' garments in the same fabric on the website. The Minerva video tutorials are helpful too.

Minerva have never managed to actually send me everything I have ordered. There has always been something which turns out to be out of stock or short of the length I ordered. On the latest order, something which apparently they had 70m of was actually out of stock. They are utterly incapable of keeping stock on their website even vaguely up to date so it’s pot luck whether you’ll actually receive what you order.
It then takes several days for them to contact me to tell me, which delays the order being posted.
Add to that the fact that they are significantly more expensive for “basic” fabrics (plain jersey, etc) than most other retailers and frankly it’s not worth dealing with them. I will be going elsewhere in future.

Placed order on 23rd March, 2 lots of fabric, the same, except different colour. They sent one lot promptly, however, the remaining was on back order. Firstly, they have just assumed I would be fine with this, secondly, they gave me 2 expected dates which came and went! Whilst they were happy to refund, it would have meant sending back the other part at my inconvenience. I then noticed a very similar colour, which they now claim to have sent me.

No time in this process was a alternative suggested, I can still order this fabric now, despite it being out of stock, not once have I been offered any discount for the utter inconvenience and lack of communication.

Having read other comments, it's clearly not just me having the same issue. Leads me to believe there is probably a bigger issue here which they are hiding tbh.

I placed an order on 27th April with all items stating as being in stock with 2-5 day handling time. To date (18/05/26) I am still waiting for one item that isn't going to arrive at Minerva until next week.
I had to contact them repeatedly to ask them to send the items that were in stock to me.

Visited the Minerva Spring Fabric Fest in April. Amazing bargains to be had in the remnant and end of lines, and a huge selection to choose from. Upstairs housed their stock fabric - again, such a lot to choose from. Friendly staff and volunteers, plus opportunity to meet other sewists makes for an enjoyable visit. Even my husband managed to find a bargain piece of linen fabric for a shirt!
Would heartily recommend visiting if you're within travelling distance. You're bound to pick up a bargain piece of fabric sewing joy.

fantastic quality fabrics and excellent customer service ann

I recently attended the Minerva FabricFest and it didn’t disappoint. From bargains galore to exclusive and premium fabrics it was a treasure trove and a sewists delight. The experts were on hand for sewing advice and recommendations (had a chat with Jo) and they are all such a friendly and approachable team. It really was a fantastic day out. I came away with a huge bag of fabric and so many plans! Can’t wait for the next one. One suggestion is a breakout area to recharge. Highly recommend.

Minerva used to be wonderful but I’ve found that every time I’ve ordered within the past couple of years, there is quite a significant wait on them to post fabric out.

I used to heavily recommend them to people but I’m not sure it’s quite worth it now. I don’t know if they’ve cut staff or what, it’s quite obvious that there is some kind of issue given the other reviews on here.

Its a shame they are so slow to deliver. And for this reason, once I finally get my order I will not be ordering from Minerva again. Minerva have a huge range of fabrics and patterns and they are of a really good quality, and I don't mind paying a little bit extra for good quality. But, I have ordered 3 times from Minerva and their despatch and delivery times are terrible. I realised from my first 2 orders that they were slow to despatch, for my 3rd (and final) order i paid extra for an express delivery which is advised as 24hr Royal Mail delivery. I did this because I had a week off work and I wanted to work on a project I had started. I ordered on the Sunday, the next day was a Bank Holiday Monday so I knew that it probably wouldn't be despatched until Tuesday, but that was fine. I would get it on Wednesday and it still gave me a few days to work on it. It is now Friday, my order hasn't arrived and I have just received an email to say it has just been despatched. So I expect I'll get it tomorrow, Saturday, provided there are no further delays? But, my week off is over now. So I paid extra for an express delivery but my order wasn't pushed through as an express at all. I will go elsewhere for my fabric and patterns because Minerva are unreliable. And, as I said before, it is a shame. I am disappointed as I thought I had found a really good sewing supplier but who wants to wait so long for sewing supplies?

I had a terrible experience!! I ordered 3 patterns which took over a week to arrive with 48 hour postage. Only 2 patterns arrived, I contacted Minerva and had to follow up. Finally got a response almost 2 weeks since my order (with no apology!!!), just saying my pattern was out of stock and when it's back in stock they will post it to me!

In my previous emails I had made it very clear I needed the 3rd pattern urgently, it was for a wedding guest dress. I don't have time to wait for it to be back in stock and posted to me, I am shocked I wasn't offered a refund instantly!

I also am shocked they even sent me 2 patterns without first explaining a 3rd one is missing ? If they knew prior to shipping that only 2 could be shipped, why would they not alert the customer?

Honestly some of the worst customer service and delivery time I have ever had. Will avoid and encourage others to avoid as well.

Placed an order 3 weeks ago, was told there was a handling time of 5-7 days then silence from customer service. I have no idea where my order is, there is no update on delivery and can't get hold of customer services. Absolutely dreadful and more expensive than lots of other places. Wish I hadn't ordered!

I have been reaonsonably happy with the service I have recieved with Minerva and the quality of the fabric. However this is not the case with their Print on Demand fabric. I ordered some in late December 2025 and being in no great hurry i was happy to wait the for the three to six weeks advertised to receive it. I also ordered some thread and a pattern to go with the fabric and to receive together. Six weeks became 8, 9, 10 and no indication of when I might receive it. At some point I received the pattern and thread, but they weren’t much use without the fabric. I began to communicate with Minerva ( they never initiated contact) and despite reassurance and false hopes it gradually became apparent that they really didn’t have a clue when (or if) the fabric would arrive, yet it was still on the website with a lead time of 3 to 6 weeks.By mid April 2026 I finally admitted defeat cancelled the order and and sought a refund. I imagine they are reviewing their relationship with their POD suppliers and I think they should also work on their communications with customers.

Updated 06/05/26 – This is now my second review, and unfortunately my experience has continued to decline. I placed a POD order on 27th February and, almost 10 weeks later, I am still waiting with no confirmed dispatch date.

Throughout the process I have repeatedly had to chase for updates due to a lack of proactive communication. While the responses from staff have been polite, they have largely been vague and provided little real clarity beyond updates being “expected” or “imminent”.

After weeks of waiting, I was eventually told the fabric had arrived but had to be returned because it had been printed incorrectly. Unfortunately, this was only communicated after I chased again.

I have since had to place a separate backup order to avoid missing an important event. Following further emails and public comments, Minerva have now upgraded this newer order to Royal Mail 24 delivery and advised it should dispatch either today or tomorrow and arrive before the end of the week, which I do appreciate.

I have also now finally been given a further estimated timeframe for the original POD order, with the latest update suggesting it should arrive with Minerva by 18th May. However, after several previous missed ETAs, they have understandably stated they are reluctant to provide firm dates.

While I appreciate the more detailed response and improved communication today, I still feel customers should not have to repeatedly chase or comment publicly in order to receive clearer updates after such significant delays.

The most frustrating part is that the fabrics and designs themselves are genuinely lovely. However, the communication, lead times and overall customer experience have consistently let the company down.

Based on both my experience and many recent reviews, Minerva’s advertised POD delivery estimates do not currently reflect the reality many customers are experiencing.

Minerva Fabrics website is very poor. Other textile websites can be seen to update availability as I add items to basket. Minerva Fabrics does not update availability. Therefore although when I ordered fabric showed 18.4 metres in fact they had none.

Placed an order on a Tuesday. On Friday Minerva Fabrics contacted twice. First time a product was out of stock. I phoned and the product was out of stock in all colours. Later Minerva email that they could not supply fabric ordered. Would I like it pieces or did I want to cancel order.
At that point their phone lines are too busy and will only accept voicemail. They did not respond.

On the Tuesday I had ordered fabric and new patterns from Poundfabrics, Jaycotts and 2 sellers on EBAY all had arrived by Friday.

Shop elsewhere. Minerva Fabrics are over priced and unreliable.

I went to the sale on 18 April 2026. Minerva staff had put a huge amount of workin before the sale labelling, sorting and assembling all the fabric on shelves. Loads of staff - a meet and greet at the door, lots of cutters and till staff, a basket cresh.
I cannot fault the organisation, fabric preparation or staff. Well done Minerva.