Minooy has good customer service, great response time, fast shipping. The Aphrodite cross body bag is perfect for this person on the go. I particularly like the handle which I grab when getting out... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I received my bag an incredible three days after ordering. It was EXACTLY as described and it’s beautiful. It came in a grey velvet bag within a black box with a magnetic closure. I have several entry... Toon meer
Bedrijf heeft geantwoord
I looked at their website for months trying to decide on taking a chance and buying one of their purses. I finally took a chance and bought one. It arrived in a short time and was packaged very nicely... Toon meer
Bedrijf heeft geantwoord
In the first purse I got (Doris) the snap area would not stay closed with a pair of glasses in place. Company does not cover return postage so I spent about 1/3 of the purchase price returning it. S... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
10th Floor, Building C, Bantian International Center, No. 5, Huancheng South Road, Ma'antang Community, Bantian Street, Longgang District, Shenzhen, 511700, Shenzhen, China
- 852 5765 0482
- support@minooy.com
- minooy.com
4,3
Uitstekend
341 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Fantastic purse and just the right…
Fantastic purse and just the right size. Beautiful and. Soft leather
20 april 2023
Antwoord van Minooy
Dear customer,
Thanks for your review about Minooy bags.
Your input is invaluable in helping us shape the Minooy products. Thank you for choosing Minooy to help grow your business!
Have a nice day! ^_^
Antwoord van Minooy
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Antwoord van Minooy
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Leather is very soft..
Leather is very soft... Could be a little bigger. Other than that, I loved it!
19 april 2023
Antwoord van Minooy
Dear customer,
Thanks for your review about Minooy bags.
Your input is invaluable in helping us shape the Minooy products. Thank you for choosing Minooy to help grow your business!
Have a nice day! ^_^
front panel section is awesome!
I like the front panel that holds the credit cards and cash. It's easy to access while at a cash register.
22 april 2023
Antwoord van Minooy
Dear customer,
Glad to know that Minooy could catch your eyes and provide you with a more convenient life.
Minooy is still growing and Minooy hope accompany you for a longer time.
Have a nice day! : )
shoulder bag
I had tried for a long time to find a bag that had an inside wallet, which makes it easy to have everything in one place, and I am very satisfied with this one.
21 april 2023
Antwoord van Minooy
Dear customer,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Minooy bag. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Minooy family, we look forward to seeing you again soon!
I have ordered 4 crossbody handbags
I have ordered 4 crossbody handbags. I took one on a cruise/tour and it worked out beautifully. Was comfortable and carried everything I needed in one place. I gave one as a gift and the recipient loves it. One I received had a defective zipper, so returned it. The last I purchased for myself in a different color. I carry lots of stuff and it all fits nicely.
21 april 2023
Antwoord van Minooy
Dear customer,
Thank you for your continuous trust and recognition of Minooy.
Thank you for your feedback, we will continue to improve the quality of Minooy. In order to express our gratitude, Minooy will send a coupon to your mailbox, please check it. Looking forward to seeing you soon.
Have a nice day! : )
The purse is perfect
20 april 2023
Antwoord van Minooy
Dear Customer,
Thanks for your support and concern on our store. You are a very nice customer. I hope the bag can bring you a satisfied and happy experience, and hope it always stay with you~
Have a nice day! : )
Where is my exchange?
I purchased an Athena bag on May 5. When the bag arrived I realized it was larger than I wanted. Contacted Minooy and had a very positive response and they were willing to change the bag. As instructed I shipped the bag USPS and sent a copy of the shipping order to Minooy via email. They have not been in contact with me since receiving the shipping order or acknowledged receipt of the handbag at the Ontario Ca address. I just want to either receive the exchange bag or get a refund. At the very least I would like a response to my numerous inquiries. I want to like this company but am struggling.
22 mei 2023
Review zonder uitnodiging
Antwoord van Minooy
Dear Judith,
Glad to hear from you and thank you for getting touch with us.
If you feedback the return information to us, we will definitely reissue or refund for you.
We first heard from you on Sunday at 12:57am, and due to weekend closures, we had to get back to you on Monday. Sorry for the misunderstanding caused by not replying in time.
You mentioned wanting to exchange the Athena bag to an Eirene bag, but didn't mention the color of the Eirene bag. We asked what color you would like, but did not hear back from you.
We have contacted you again by email and look forward to getting your reply.
Great quality and service
The first purse I ordered came in the most beautiful box and was of terrific quality... but just not the right size. When I tried to return it, the company simply asked me to pick out another size and keep the first one. No problems, no questions, no hesitation. It was perfect and based on the level of quality and service, I would definitely order again from Minooy!
21 maart 2023
Antwoord van Minooy
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
The purse that I ordered was too small…
The purse that I ordered was too small for my needs. I contacted Minooy and after a couple of email exchanges I was able to get a full refund. The emails just discussed shipping information, and possible options. I am very satisfied doing business with them. I am currently awaiting the item I ordered as a replacement.
If I had decided which bag I wanted earlier, they would have placed the order for me. Good customer service.
20 maart 2023
Antwoord van Minooy
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Antwoord van Minooy
Dear customer,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Concerned & worried I'm getting conflicting information…
I'm getting conflicting information from the company and from the post office. The company is stating that they sent the bag out and that the post office has it. The post office says there's no such bag they cannot find it. They only know there's a label that was created and that's it. So now I'm very worried that this company is doing a fraudulent tracking number, which they can do and pretending like they sent it out when they did not. Because the post office has looked for days for it and they have no information on it other than the fact that a tracking number and a label was created but no bag has arrived. I do not know this company I'm not sure if they're a legit company cuz I'm beginning to feel like they're not because my package has not moved in many days and I'm apprehensive and I'm concerned that I spent almost $200 on something I'm not going to get. I am not getting good updates, I'm not getting good information from the company and now I'm worried
16 april 2023
Review zonder uitnodiging
Antwoord van Minooy
Dear Diana,
Sorry to keep you waiting.
I checked your order, the parcel still haven't delivered. We are so sorry that you had a negative experience with Minooy. We've looked into the issue, and there must be something wrong with delivery.
Please take it easy. Your package has been sent on Apr 10th, we are sure that you will receive the package within 10-15 business days, the ETA is around Apr 21st-28th. please wait patiently, if the package still has not arrived by April 28th, we will issue a full refund. We reported your situation to the postal carrier, and they checked and found that the logistics has been updated (the attached photo is sent to your e-mail), please pay attention to the recently delivered packages.
I've forwarded this issue to customer care department, they are going to contact you and offer you solution until you got the order.
Apologized for the inconvenience caused.
Please feel free to send email to support@minooy.com, and we'd be happy to help!
Best regards,
Minooy Customer Care Representative
The lining on the outside pocket came…
The lining on the outside pocket came apart from the purse and I have to find a leather person qualified to fix it. With that said the rest of the purse has great organization.
20 februari 2023
Antwoord van Minooy
Dear customer,
we are very sorry to hear about the issue, we can fully understand how your feeling is, please take it easy we are here to help you.
We have sent the solution to your mailbox, please check it.
Looking forward to your reply and have a nice day! : )
Best Regards,
Minooy Team
I am trying to get return instructions-…
I am trying to get return instructions- it is a great deal of work for the buyer. Please try to minimize the instructions.
The return is because the purse is too bulky when items are placed inside the many compartments.
I will never buy from this company.
7 april 2023
Review zonder uitnodiging
Antwoord van Minooy
Sorry to bother you,
We ask about the reason for the return just to help you solve your problems during use, understand your experience and improve our products. We apologize for the misunderstanding caused.
We are sincerely apologize for the issue, very sorry for the delay.
We deeply apologize for the inconvenience caused to you. The full refund has been issued and it always takes 3-7 days to reach your account.
Have a nice day! : )
My purse arrived in a lovely sturdy box…
My purse arrived in a lovely sturdy box and in reasonable time. Perfect for what ai had been looking for. Big compartments and very easy to access them. The adjustable strap allows me to lengthen or shorten depending on the style of the day.
15 februari 2023
Antwoord van Minooy
Dear customer, thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad to hear you love the bags, and the bag brings you much convenience especially the many slots can fit many items well. Thank you very much for your support and trust！Your satisfaction is our greatest achievement.
It was all done like it should be for…
It was all done like it should be for online ordering and the product was better than expected.
Lyddie
21 februari 2023
Antwoord van Minooy
Dear Lyddie,
Minooy is very happy to bring you a pleasant shopping experience, and we will have more innovations in growth, which will bring you convenience and surprises~
Have a nice day! : )
Bought a knock-off that by all…
Bought a knock-off that by all indications was a Minooy bag. Then I bought the actual bag and what a difference in quality!!
21 februari 2023
Antwoord van Minooy
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and feel satisfied with their soft leather. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
I love the purse design
I love the purse design. It’s exactly what I was looking for.
21 februari 2023
Antwoord van Minooy
Dear customer,
Thank you so much for your amazing review! We are so happy to hear that you are enjoying your Minooy bag. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.
From all of us at Minooy family, we look forward to seeing you again soon!
Hesitant but happy
I was hesitant to order something from outside the US but in this case it was a good experience. The Minooy service department quickly answered a question I asked online and even posted a picture for me that helped with my decision. Unfortunately, when the purse I ordered arrived it was smaller than I wanted (my fault not theirs). They told me exactly what I needed to do about returning it. As soon as they received proof of my return they sent the replacement purse I had requested. The shipping of both purses took about 10 days but I expected that. The purses were packed well and arrived in perfect condition.
20 februari 2023
Antwoord van Minooy
Dear customer,
thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and feel satisfied with their soft leather. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
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