Not even 1 star is deserved. Ordered early Jan 2024. 5 months later nothing. Received multiple generic responses asking for my patience when request for shipping update sent was passively Angry reque... Toon meer
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Lees wat reviewers zeggen
Ordered 25 February 2024. Still not arrived 12 April 2024. Sent several requests for update. One reply said much the same as other reviews below, one of which said something about customs tak... Toon meer
Ordered two couch covers on 19th April. Received confirmation of order and receipt, and money left account. Since then not a word. I have emailed 3 times with no response and emails come back... Toon meer
This should be a zero review - I ordered settee protectors over a month ago - nothing received & despite several emails no response . I don’t have this kind of money to waste , just wish I had read up... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
At Mister Woof's, we’re committed to helping pet parents like you give your pup everything they need to live happier, healthier, and longer lives. Our mission is simple, full commitment to improve your pup's quality of life. In our eyes, the world is a better place with animals. That's why we carefully researched, designed and curated the best products available on the market today, to make shopping for your pups easy.
Contactgegevens
Australië
- misterwoofs.com
1,2
Zeer slecht
141 reviews
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The sofa cover is NOT as it looks like…
The sofa cover is NOT as it looks like in the picture online.
3 januari 2022
Antwoord van misterwoofs.com
Hi Pamela,
We are sorry to hear that you are disappointed with the product. We have a 60-day money-back guarantee where you can return the product for a full refund as long as it is within the 60-day period. You can send us an email at support@misterwoofs.com and we will be happy to assist you further.
A lot of customers are loving the beds and I hope your pet would love it too. You can give it a try for another couple of weeks. If you still want to return, just let us know.
Again, we're sorry for any inconvenience this may have caused but we appreciate you for reaching out.
Sincerely,
MisterWoofs
i cannot review an item that hasnt yet…
i cannot review an item that hasnt yet arrived!
3 januari 2022
Antwoord van misterwoofs.com
Hi Penny,
We are sorry to hear that you’re having this experience. We apologize for the delay in receiving your order. I have sent the delivery details to you via email. Rest assured, we are already working with our logistics partner to have the package delivered in a timely manner.
Please note that our estimated delivery to the US is 8-15 days depending on your local courier's volume of packages. Kindly check our shipping guide here: https://misterwoofs.com/pages/shipping-guide
We appreciate your patience and understanding regarding this matter.
Sincerely,
MisterWoofs
Archie the Boxer is in love with his…
Archie the Boxer is in love with his new bed and was curled up and snoring within five minutes!! Washes really well and air dried in a few hours. Delivery was fairly slow but customer service fab. Will be ordering another…..
3 januari 2022
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Jen,
First of all, we would like to apologize for the delay in receiving your order. We were overwhelmed by the orders and we had trouble catching up. Your patience and understanding are greatly appreciated.
I am glad to know that Archie the Boxer loved the bed and we appreciate your feedback. We are working hard to make sure delays and other inconveniences will be avoided. Looking forward to your next order.
Sincerely,
MisterWoofs
I received a couch protector for…
I received a couch protector for Christmas and although the dog loves it it has already ripped at the seam, with the pillowed edge ripping away from the main blanket. Really upset with the quality and that we only got 3 days use out of it before it came apart!
28 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Sophie,
We really are sorry about what happened to the couch protector. We have a 60-day warranty period in which if your pet has ripped the product, we will be happy to send a replacement for you. Kindly send an email to support@misterwoofs.com and include a photo of the damaged product to assist you further. Do not forget to indicate your order number. We look forward to your email.
Sincerely,
MisterWoofs
My puppy loves sleeping on his Mister…
My puppy loves sleeping on his Mister Woofs!!!
22 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Amy,
We are happy to hear that your dog loved the product. Our team is always trying to make sure your pets will have a great time using our product, so we are happy to know that’s what happened for you and your pet!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
MisterWoofs
My pups love this and lets them be on…
My pups love this and lets them be on my couch without causing it to be covered in hair!
20 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Lauren,
We are happy to hear that your dog loved the product. Our team is always trying to make sure your pets will have a great time using our product, so we are happy to know that’s what happened for you and your pet!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
MisterWoofs
Great product and our pup loves it
Great product and our pup loves it! Excellent customer service as well. They were very communicative with shipping updates, etc. Highly recommend!
18 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Cindy,
We are happy to hear that your dog loved the product. Our team is always trying to make sure your pets will have a great time using our product, so we are happy to know that’s what happened for you and your pet!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
MisterWoofs
My dog LOVES this
My dog LOVES this. Customer service was fabulous! I highly recommend.
15 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Josephine,
I am glad to know that your dog loves our product. We are definitely proud of our product quality.
Your feedback is greatly appreciated.
Sincerely,
MisterWoofs
My dogs LOVE these so much
My dogs LOVE these so much! I bought two to help protect my light colored sofa from dog hair and muddy footprints. I love that they are easily portable so I can take them to other areas of the house. Plan for shipping to take a long time (to be expected in 2021!), but totally worth the investment! Happy dogs, happy life!
15 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Amy,
I am glad to know that your dogs loved the beds. We are definitely proud of our product quality.
Your feedback is greatly appreciated.
Sincerely,
MisterWoofs
I love the couch protector
I love the couch protector. My dogs fight over who gets the super soft and comfy spot now. Definitely recommend!
12 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Monica,
Thank you for the awesome feedback! We are happy to know that your dogs love the product.
Sincerely,
MisterWoofs
Not received product
Purchased in November and have not received package or a tracking number.
11 december 2021
Antwoord van misterwoofs.com
Hi Michelle,
First of all, we would like to apologize for the delay in shipping out your order. We encountered an issue with our stocks that caused the delay. You order has been shipped out on the 9th of December and we have sent the tracking number via email.
Rest assured, we are working hard to avoid any further delay. Your patience and understanding are greatly appreciated.
Sincerely,
MisterWoofs
Not quite as expected but Dog Approved!
smaller and slightly different color than expected. super soft fur fabric on top, roll is as good in quality as our frontgate dog bed. the blanket part is a tad thin for price. But hey my Dog loves it so that's what matters!
8 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Lupa,
I am glad to know that your dog loves the bed.
We appreciate your feedback, being that said, this is certainly something that we know our customers care about, and so we are always actively working on expanding our offerings. Again, thank you for your patience and understanding. You are greatly appreciated.
We are looking forward to doing more business with you.
Sincerely,
MisterWoofs
My item has not turned up
My item has not turned up. Tracking says it has been delivered to a neighbor but none of them have this item and and there is no note or courier information either by email or a card in the post to say where it has been delivered. Not sure if this is a scam/fake company or not. Won’t be buying anything else from them again.
7 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Lisa,
I am sorry to know that you haven't received the order even it is already tagged as delivered. Sometimes, even the parcel is tagged delivered, the courier will still deliver it after 2-3 days. Also, the best way to track the package is by reaching out to your local post.
Kindly send an email to support@misterwoofs.com and we will be happy to assist you further. Rest assured, we will resolve this incident with you.
We look forward to your email.
Sincerely,
MisterWoofs
Not buying from Misterwoofs again
The product arrived and there was plenty of contact from Misterwoofs so that part is fine. The quality is very poor. For AUD 113 I got a cheap thin sofa blanket. For AUD 153 I got the most amazing huge round bed at Petbarn, Australian made and so big and solid - brand is Snooza. Well worth the money. I would not recommed Misterwoofs as i was disappointed with the size and quality of their product.
6 december 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Hanne,
We appreciate the feedback and we are truly sorry that you are disappointed with the product. Quality products and excellent customer service are our top priorities and we regret that we did not meet that in this situation. We would love an opportunity to resolve things with you and make this right in the best way we can. Kindly send an email to support@misterwoofs.com so we can do that for you. Thank you for your feedback, and we hope to earn back your trust!
Sincerely,
MisterWoofs
I bought this pet couch bed and it is…
I bought this pet couch bed and it is absolutely beautiful, very soft and warm and looks so nice on the sofa, I wasn’t sure what to expect ,but now that I have it I would recommend this to all who have pets, It is a great gift for your fur babies and is very elegant looking , Thank you for your awesome service ,my baby girl loves it 🐾🐶😁. Alleen Bertin
5 december 2021
Antwoord van misterwoofs.com
Hi Alleen,
We are happy to hear that your dog loved the product. Our team is always trying to make sure your pets will have a great time using our product, so we are happy to know that’s what happened for you and your pet!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
MisterWoofs
I haven’t received it
I haven’t received it , nor have I had any correspondence. I have zero shipping information and no idea if it was shipped or not
2 december 2021
Antwoord van misterwoofs.com
Hi Kim,
First of all, we would like to apologize for the delay in receiving your order. We had an issue with our stocks that caused the delay. We would also want to let you know that we have shipped out the order on the 9th of December and sent the tracking number to you via email.
Your patience and understanding are greatly appreciated. If you need further assistance, you can directly reply to the email we have sent you.
Sincerely,
MisterWoofs
Antwoord van misterwoofs.com
Hi Jan,
Thanks for leaving us a feedback!
We're sorry to hear that you were not satisfied with the quality of the item that you received. May we know the exact quality issue that you wanted us to improve so we can have it checked and make sure to implement it as soon as we can?
We're looking forward to your response and thank you for reaching out!
Sincerely,
Mister Woofs
When I ordered the product it never…
When I ordered the product it never stated there was a delay. So placed my order on Nov 11/21 expected to receive within a week. I wasn’t contacted about the delay until I send an email about when I would receive as it is for a gift
25 november 2021
Antwoord van misterwoofs.com
Hi Marion,
We totally understand the importance of receiving the items as soon as possible and we're sorry for any inconvenience this may have caused. As consumers ourselves, this is not the kind of experience we wanted to have and we're striving to improve our current processes in order to cater to our customers' concerns in a swift manner.
Please be advised that we take all measures to ensure that our products are delivered in a timely manner. Shipping has been affected by the pandemic due to safety measures being imposed on some areas. We'll keep you updated on the status of your order.
Again, we're sorry for any inconvenience this may have caused but we appreciate you for reaching out.
Sincerely,
Mister Woofs
Although it took about a month to…
Although it took about a month to receive this dog bed, which I’m sure is attributed to shipping delays across the US, my dogs LOVE this bed! It was meant to be laid on your couch but it really works on any surface. Very plush and soft material. I have two dogs and only ordered one bed because I wanted too see how they liked it. I will def need to order another one. If I could change one thing about the bed it would be to make the material on the bottom of the bed a little thicker or heavier. I have a 100 pd dog and when the bed is on the couch and he gets on it, his weight makes part of the bed fall through the couch cushions. This doesn’t happen with my 60 pd dog. So overall this is a great bed.
19 november 2021
Review zonder uitnodiging
Antwoord van misterwoofs.com
Hi Polly,
Thanks for this wonderful feedback! We'll definitely work on improving our products in order to provide our customers and your fur babies the level of comfort that they deserve! ❤️
Yes, it is true that shipping has been affected by the pandemic due to safety measures being imposed on some areas and we're doing our best to deliver the items on time. Thank you for understanding.
We are so much happy for your review! 🥰
Sincerely,
Mister Woofs
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