Very stressful experience from start to finish. I would not recommend this seller. The wardrobe delivery was delayed, and when I contacted the seller to ask where it was, I was told that they had... Toon meer
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Lees wat reviewers zeggen
I am extremely disappointed with the service from this company. They collected my item but they are refusing to refund my money. Every time I attempt to resolve this issue with customer service, they... Toon meer
Awful will never order from bq again as they use these.said our wardrobe arrived yesterday and it hadnt!waited in for 3 days and even got texts to say it would be arriving then when it wasnt called bq... Toon meer
Very good delivery service, quick, and although horrible weather, was only a couple of hours late and they'd come all the way to South Yorkshire from London. Delivery guys very helpful. Wardrobe took... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Bedroom Furniture Online in UK with Modern Furniture Online which Provides Wide Variety of Furniture including Wardrobes, Sofas and Beds.
Contactgegevens
Unit 2, Essex House, SS13 1BY, Basildon, Verenigd Koninkrijk
- 02036330786
- info@themodernfurnitureonline.co.uk
- mnfurnitures.co.uk
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ooo noooo i bought a wardrobe from…
ooo noooo i bought a wardrobe from these about 3 month ago and its still all wrapped up in the box 😂😂, today is the day, i will write a review again in a couple hours
Van broke down excuse after excuse…
Van broke down excuse after excuse waited in 3 days in a row avoid this company at all costs scammers
Superb product highest quality…
Superb product highest quality materials and design
Crap instructions if I had not built several before would have been in trouble
Ordered and delivered in 5 days
Your service was simply not good…
Your service was simply not good enough. When demanding to know if I would be in on Friday you called me 7 times in less than 45 minutes.
I asked for clarification on what time today it would be delivered and was given a 13 hour window. I waited in all day in a house that is not being lived in - has no kitchen etc. for all 13 hours for the courier to never appear. I emailed half way through as you can see below to narrow down the window or see if there was a tracking code. You could not provide. I called back the number you contacted from and it was not answered.
I still don’t have a wardrobe or any idea of when it may or may not arrive. What do you plan to do to fix this? I am not wasting an entire day again waiting in for you to maybe or maybe not deliver the wardrobe. I am thoroughly unimpressed with the level of service.
Good service and product
Well organised and communication was brilliant. Quickly delivered and kept updated on order time. Polite delivery drivers. Looks good - quality is excellent although not assembled as yet.
do not use this company
do not use this company. they will send you wrong/damaged goods and then ignore all correspondance
Think twice before placing order
Having put an order in on 27/02/22, I am still awaiting confirmation that my order has been processed and is out for delivery. Customer service is non existent, this has been a very painful experience.
I have ordered BATUMI WALNUT SLIDING…
I have ordered BATUMI WALNUT SLIDING WARDROBE - 203cm one week ago and in the next day I received a call and mail from them that I will receive the product in 7 working days but in the next day I received a call from the company and they said my ordered product is not in stock and they can provide me different colour but I declined and I wanted to cancel my order then they said okay. And till now I haven’t received my money back and also the company is not responding to my chats/calls and emails. I don’t trust this company whenever I do chat in their website initially they give reply for me but once I tell them about cancellation they do go away from chat and they may hours of waiting and they tries to avoid me. The same happens when call Mn furniture. So if trustpilot can do anything to in this case kindly do and make them to provide my refund money back as soon as possible. I don’t trust this company anymore.
I Bought from their Facebook page was…
I Bought from their Facebook page was delivered I paid cash opened it up to discover it was damaged beyond use and not white gloss as advertised contacted them time and time again to be ignored I have now issued a claim for my refund through the small claims court as I have no other option.
Avoid this site mn furnitures con artists
Excellent
Communication throughout the order was really good , delivered with care , all in all a good company to deal with.
Excellent service.
Excellent service.
Wardrobe arrived early.
Excellent quality.
Great price.
I would highly recommend
I brought this furniture on the basis…
I brought this furniture on the basis that it was assembled upon delivery. Delivery was 2 days late and at almost 11pm at night. When I called to arrange assembly they kept telling me they would get back to me but no one does. I have 5 contact numbers for this company no one picks up. I also have an email but they are not replying. I cannot put the furniture together and the quote they gave me of £50 for assembly is no where near what people will charge. I’m in contact with trading standards, I have the company owners details, address and company house info as well as his business associate. This is awful customer service!
Please stay clear of these crooks
Please stay clear of these cowboys...infact cowboys are hard working and useful, anything you buy of this rogue company will be of no use. The customer service is none existent. They take your money and want nothing else to do with you. The furniture is of the lowest quality possible. The paint flakes of easily and wood chips away. Plenty of missing parts, nothing is aligned as it should be and doors don't even fit on the wardrobe. Absolute waste of money...oh and they use fake 5 star reviews. Look at the location the 5 star reviews are from. Please stay clear of these crooks.
Scammers and liars Avoid to buy!
I bought an expensive 203 cm wardrobe! Come to me damage! Tried to solve with the company! They ignored and said is just a “ little damage”!! I never wanted a discount! I wanted the piece damaged replaced! They are liars! They promised warranty but they won’t give you!!! Even receipt… is not provided! Run away from them you will lose money!
Recommend service
Easy to deal with from Website to quick delivery. Product exactly as described with quoted price. Would use company again.
Concerned at first, but Satisfied
Did Feel a bit concerned after ordering the wardrobe via Ebay and seeing all the negative reviews on here.
It came in about 8/9 days after ordering, Delivery Driver and his colleague was friendly and did put it where I asked them to and gave me an hours notice before coming which was really helpful.
Instructions are poor and really vague and would’ve been easier if everything was numbered even with someone else fitting it for me.
A downside to me is that On the railing side, if you wear large tops or hang up anything relatively long,you’d rather just have one railing on the top as if you also have the one of the bottom it does touch it and it applies to the bottom to as it’ll just hit the bottom of the wardrobe.
I also would’ve preferred the handles to be metal rather than plastic and if they had provided a bit more wood glue.
Overall it is a really nice wardrobe and was taller than I expected, The Mirrors are a good size and you do get a lot of storage space especially at the top.
It does help if you have 2 people assembling the wardrobe as there are a lot of heavy parts and with some parts of the assembly you’ll benifit with someone to assist you.
Issues with the delivery adress took…
Issues with the delivery adress took many contacts to resolve including phone calls and emails
I thought the wardrobes would take a…
I thought the wardrobes would take a few weeks to be delivered but it only took a few days, which was marvellous.
The delivery guys were very helpful and polite.
I haven't opened the boxes yet as I haven't finished decorating the bedroom so I cannot comment on the wardrobe. But so far it has been a good experience.
Good quality but the manual instruction…
Good quality but the manual instruction are not clear . There are more plastic part left and there are not any explanation for that
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