When all my calendar events (10 years worth) randomly disappeared from my iPhone, I found a tutorial by Mobikin to restore calendar data from iCloud backup via their software. Upon opening the softwar... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
When MobiKin software was not capable of restoring photos attached to the google messages I mistakenly deleted Peter agreed to refund via email messages. great straight forward customer service. no... Toon meer
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Pro's: Eventually worked, and customer service kept following up until it did. Con's: 1) The app didn't recognize my Motorola Moto G6 phone, even though my Windows 11 PC could. 2) Customer ser... Toon meer
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i had a difficult task of copy a chinese mainland phone to another phone. the Mobi app tried but could not achiever more then 20-30% . Mobi aandd Trust happily returned my money. these people ar... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
MobiKin, an outstanding software company established in 2007, is devoted to provide the best solution for Android & iOS device users. With decades of research and self-development, we have a full line of mobile software for iOS and Android devices and serve more than a million users from all over the world.
Contactgegevens
Hong Kong, China
- support@mobikin.com
- mobikin.com
3,2
Gemiddeld
42 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Tech support/ customer service was so…
Tech support/ customer service was so nice, and knowledgeable. They understood the goal was to retrieve lost messages but since it was not possible on my phone he ended up giving me a refund. Inwouldhighlynrecommend thissoftware based on their empathy and desire to help.
6 februari 2023
Review zonder uitnodiging
Fabulous service and a five star…
Fabulous service and a five star product that actually worked I highly recommend you use this for your phone or computer issues
6 januari 2023
Review zonder uitnodiging
Antwoord van MobiKin
Dear Customer,
Could you please tell me which our program you're using? You can send the email to support@mobikin.com to tell us more details about the problem you have. We'd like to help you check it, thanks.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Service Costs Money, They Tell You After You Delete Your Data
Tried to find a way to backup my phone to resolve a problem, found Mobikin. Looked at instructions on their site, downloaded the app, backed up my phone, factory reset, tried to restore and was told that to restore I need to pay $20. At no point was a fee, or a paid version even mentioned to me until after my data was deleted. I have all my data in hard to read XML format now.
15 januari 2023
Review zonder uitnodiging
Antwoord van MobiKin
Dear Customer,
Sorry for the inconvenience. The free version of Backup Manager can only back up the data, you need to purchase it to use the restore function. And it's only used for Backup and Restore, the backup file can't be read. If you want to read the data on your PC, you should try Assistant for Android, thanks.
You can send the email to support@mobikin.com to tell us more details about the problem you have. We'd like to help you check it, thanks.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Never got access to the software
Never got access to the software
Impossible to get refund through middleman
Now trying to renew services
Tg on an expired card
7 januari 2023
Review zonder uitnodiging
Antwoord van MobiKin
Hello Paul,
Sorry for inconvenience. You can send the email to support@mobikin.com to tell us more details about the problem you have. We will follow up on your problem and try our best to give you a satisfactory solution. Thanks.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Great customer service
Swift response from Peter to my calls for help. Peter provides real solutions to problems. I observed Peter's excellent netiquette. In short, his customer service is all one can ask for.
12 december 2022
Review zonder uitnodiging
scam
scam, you buy their software and the next year they hit you with a subscription fee you never signed up for
1 december 2022
Review zonder uitnodiging
Antwoord van MobiKin
Hi,
It's the auto renewal service when you purchase the software, you can cancel it at any time. And the system will send the email to prompt you that the subscription renewal will be charged in 14 days and you have time to cancel that before it renews, thanks.
You can cancel it as below or just contact the support to cancel it, thanks.
https://www.mobikin.com/support/sales-faqs/subscription/
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Prompt and 5 star support
17 juli 2022
Review zonder uitnodiging
Works well!!
21 april 2022
Review zonder uitnodiging
Antwoord van MobiKin
Hi Gideon,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Quick, efficient customer service
Since I had a one-time use for your product (last year, and it worked perfectly), I appreciate the quick response and implementation of the refund for the renewal payment. With just one email, you could finalize this transaction in less than 24-hours. By comparison, I have been waiting for over two months for a worldwide consumer products company to provide a credit following three separate telephone conversations with their customer service department. Given the opportunity, I will highly recommend your company and products in the future.
31 maart 2022
Review zonder uitnodiging
Antwoord van MobiKin
Hi Paul B.,
Thank you very much for leaving such a nice comment on our service. We will keep improving our products and service.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Highly Useful Tool
Mobikin was the exact software tool I needed to solve an existing unique issue that I was experiencing. I would definitely recommend to others for their use without reservation.
21 maart 2022
Review zonder uitnodiging
Antwoord van MobiKin
Hi Matt,
We are glad to hear that you are satisfied with our product. Your satisfaction is the best gift for us.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Forgotten Auto Renewal Issue- resolved!
Thank you Peter for your assistance in helping me rectify the situation. If I do find myself in need of your company's products and services again, I won't hesitate to use yours as this incident shows the level of integrity and professionalism you and your company possess.
10 februari 2022
Review zonder uitnodiging
Antwoord van MobiKin
Hi Mike,
We are glad to hear that you are satisfied with our service. If you need any other help, please let us know.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
I bought Transfer to Mobile relying on…
I bought Transfer to Mobile relying on the ads promoting the program that it transferred from Android to IOS and back. The program only allowed me to transfer the Contacts from my Samsung phone to my new IPhone. Nothing else. When I contacted support they said that the program only supports transfers in IOS phones. I therefore had no use for the program since I bought it for this purpose and this specific transfer. Now I cant find anyone to contact to get a refund. Only the support email that offers no support. If I could give it a 0 stars I would.
2 december 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi,
Sorry for any inconvenience caused to you. Our customer support will reply you within one business day, please be patient. We will follow up on your problem and try our best to give you a satisfactory solution. You can also know the exact features of Transfer to Mobile from the product page (https://www.mobikin.com/transfer-for-mobile/), it supports to transfer specific file types between Android and iOS.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Customer Service was extremely fast in…
Customer Service was extremely fast in responding to our issue and remedying everything immediately.
16 november 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi PROTEX,
We are glad to hear that you are satisfied with our service. If you need any other help, please let us know.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Subscription was canceled quickly as…
Subscription was canceled quickly as per my requested.
29 juni 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi Thomas,
We are glad to hear that you are satisfied with our service. Your satisfaction is the best gift for us.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Get the Right Product and it Works!!
Peter at MobiKin was able to switch me over to the MobiAssistant product after I incorrectly bought the Mobile to Mobile product. I was so happy and relieved when all my photos and videos finally transferred to my Mac from my Android phone! I can't even tell you!!!
25 mei 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi A. Leigh,
Thank you very much for leaving such a nice comment on our product and service. Your satisfaction is the best gift for us.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Very, very good software.
Three days after buying my phone, it started restarting continuously.
I received advice from the Internet to completely delete the memory using an option in the service menu.
Unfortunately, there was no such option in the service menu of my phone (Sonim XP8 with Android 8).
I managed to do this using MobiKin Eraser for Android and I am very happy with this software.
Absolutely professional software.
13 mei 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi Milen,
We are glad to hear that you are satisfied with our product. If you need any other help, please let us know.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Great Customer Service From Peter
The support team contact was quick to reach out and offer a helping hand!
Thanks especially to Peter for a 5 star experience!
11 mei 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi Donald,
Thank you very much for your five stars and feedback. Your satisfaction is the best gift for us.
Have a nice day.
https://www.mobikin.com/support.html
MobiKin Support Team
Unscrupulous
Tested sw, but purchase requires CONTINUOUS BILLING FOREVER!
20 april 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi Steve,
Sorry for the inconvenience, could you please provide your order ID or email address, so that we can check the case for you and provide you a satisfactory solution. Kindly send the related information to support@mobikin.com, we will solve your problem ASAP and we can help you cancel the subscription.
MobiKin Support Team
Fraudulent Billing
They sent me an email auto renewing my subscription. They said it would renew on Feb 9. I cancelled on Feb 8, and they charged my card anyway. I opened a dispute with my card and got a cancellation email from Mobikin with a confirmation number, then my dispute was cancelled, and my card was charged anyway. Avoid.
18 maart 2021
Review zonder uitnodiging
Antwoord van MobiKin
Hi Ami,
Sorry for the inconvenience , could you please provide your order ID or email address, so that we can check the case for you and provide you a satisfactory solution. Kindly send the related information to support@mobikin.com, we will solve your problem ASAP.
MobiKin Support Team
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