Mobily Reviews 

Living in Jeddah Al rehab, I have Mobily 5G broadband connection from one year, I have worst experience about the network and customer care. Extremely bad network and disappointing internet service in my location.

Worst experience by king Abdul aziz tunnel on pedestrian RD in Mecca. The guy sat down was rude and refused to help me, and the another worker who was the main culprit who tried to charge me 60 riyals for 3gb and first told me that it costs 60 riyals for 30gb. After he lied and got the number wrong I refused to pay and he dropped the price to 30 riyals as he got caught lying. He was very rude and was smoking a cigarette in my face. Worst customer service I have received. He also refused to give his name and said his name was muhammad and refused to show any id or give his full name. Would not recommend as they had no respect for me and are thieving scum who lack any manners and do not speak an ounce of English where there are so many tourists coming who they sell packages to but don’t even know their own numbers.

Very bad experience to this telecommunications mobily ,I have postpaid plan 200 ,,I pay consistently 230sar a month,,9 month from now if I’m not mistaken,,sadly I’m not eligible to get device plan..😡

My fiber internet has been down for four days, and despite repeated calls to Mobily, nothing has been done. I've been told "a technician will visit today" for the past three days—yet no one has shown up.
The customer service experience is frustrating—every time I call, they just say "we’ve raised the issue", but there’s no real update, no solution, no accountability.

It’s extremely disappointing that in 2025, a company like Mobily is still offering this level of service. If you compare it to any telecom provider around the world, Mobily would sadly rank at the very bottom. The lack of competition doesn’t justify neglecting customers like this.

Received an email from this company stating I had an account and what my username was. Before this email I had never heard of the company. Now to submit a ticket I have to setup an account! I don't even live in SA!

They sell a package called esim 50 which on their website has 100GB data and unlimited calls but when you subscribe you don't get any internet at all. The worst imaginable tactic to rob people. Stay away from this company.

This company charged me 10 rials each day for the last 2 days. According to their billing message, it's for Bundles & Services. I called their support Centre to query the reason. They confirmed the money was deducted but refused to explain the reason why it happened & advised me to check on my end. She then terminated the call. What a joke

Stole money from my debit card. F R A U D

they are unable to return my money since around 3 years now. I have provided the IBAN and all related information multiple times both over email and by visiting physically their branch

if I could give 0 stars or even sue the company I would. Why? this ISP purposefully slows your WiFi down to ~500 kBps when you are PAYING for 200 MBps. their customer service takes 2-3 days because of "technical issues". If you can you should sue them, because not once has the speed reached what they said they'll give, even when I had 500 MBps it was around 2 MBps standing right next to the router.

I have never encountered a worse mobile service provider in my life and I am 75 years old. I had the pre-paid 75 service plan (10+5 GB data, 500 minutes mobile and 10+5 GB social media) for the past 5 months, however, this month I missed to renew my subscription by one day and so they cancelled my subscription. I then resubscribed and paid the usual amount thru Riyad Bank. After that, I could not make any mobile calls or connect to the internet outside my apartment. I called customer service and explained the situation to her and she told me that I only paid for internet and phone calls were not included. I then recharged my mobile phone line with 50 sar. to this day I still do not have data for internet outside my home. I tried to call custommer service again w/o success. I also searched for a way to report my issue on their web site but no way was found. I am going to switch to a different provider.

One of the worse network very slow internet , waste of money

I was told that I have purchased a one month sim with 300min and 48gb , I paid the Rs104 for this package. Unfortunately it is only a week and I have no data and no minutes, I never even used the data and it just all deleted. These people are scammers.

Do not buy your SIM cards from Mobily if youre looking for a temporary SIM whilst in Saudi Arabia. The stall holders are scammers. You think youve bought the package you want but later find out that they gave you a cheaper inferior package at which point its too late. Customer service are unhelpful and refer you back to the stall holders. Avoid them at all costs and save the hassle.

This company has history of scamming customers and then harassing them afterward. I strongly recommend seeking services from a different company.

Very bad services, Internet not stable

Warning: Renewing your Fiber Internet subscription with Mobily may be a trap! I was lured by tempting offers to renew the contract, but my experience was unbelievably bad. After renewing the contract, the internet service was disconnected three times in a span of 5 months without any reason, and repairing it was delayed for up to 10 days without compensation. The company justifies this by claiming a lack of technical support, yet they offer same-day installation for new customers! Beware! They do this on purpose because their contract states that if you stop the service for any reason, you have to pay a fine exceeding 1000 riyals.

تحذير: تجديد اشتراك خدمة النت فايبر مع شركة موبايلي قد يكون مصيدة! تعرضت لعروض مغرية لتجديد العقد، لكن تجربتي كانت سيئة بشكل لا يصدق. بعد تجديد العقد، تم فصل خدمة الإنترنت ٣ مرات في فترة ٥ شهور دون سبب وتأخير إصلاحها لمدة تصل إلى ١٠ أيام دون تعويض. الشركة تبرر ذلك بعدم توفر فني الدعم، لكنهم يقدمون خدمة تركيب في نفس اليوم للعملاء الجدد! حذارِ! يفعلون ذلك بقصد لأن عقدهم ينص على دفع غرامة مالية تزيد عن ١٠٠٠ ريال.

Our credit card had a fraudulent charge of $15.34 from Mobily. Bank of America removed the charge and issued us a new card.

Mobily attempted $100+ charge to my card. Completely fraudulent.

Fraudulent company. Got a fraud alert from my debit card, they tried to steal money from my account