After having an issue with missing bolts you guys corrected the issue and gave me a prompt refund along with a store credit to use in the future. It was great to get a call explaining all of the detai... Toon meer
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Lees wat reviewers zeggen
While I mistakenly thought the five toe socks were dual traction, grips on the inside and outside of the sole, I was able to return them. Please note that returns are paid by the purchaser. I hope t... Toon meer
When I made an inquiry as to the progress of my Pilates Reformer, the agent got back to me quickly with a very pleasant note and explanation which I greatly appreciated.
I got the Unique Uruguayan Amethyst Geode that I ordered last week. It added a glow to my crystal collection. Speaking of the crystals, they are truly magnificent. The deep purple color of the a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Manufacturer and online retailer of tested and trusted wellness and medical equipment. We're dedicated to providing you the very best of wellness, fitness and recovery equipment with an emphasis on white glove service, huge savings, and excellent customer service.
Contactgegevens
4503 152nd Pl SW, 98087, Lynnwood, Verenigde Staten
- 1-855-723-2532
- support@modernreform.com
- modernreform.com
4,7
Uitstekend
66 reviews
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When I made an inquiry as to the…
When I made an inquiry as to the progress of my Pilates Reformer, the agent got back to me quickly with a very pleasant note and explanation which I greatly appreciated.
23 september 2026
While I mistakenly thought the five toe…
While I mistakenly thought the five toe socks were dual traction, grips on the inside and outside of the sole, I was able to return them. Please note that returns are paid by the purchaser. I hope that dual traction five toe socks will be part of your product line some day.
27 augustus 2026
After having an issue with missing…
After having an issue with missing bolts you guys corrected the issue and gave me a prompt refund along with a store credit to use in the future. It was great to get a call explaining all of the details so I understand the reasoning behind all the steps. I now give you guys 5 starts for this excellent follow up & resolution. Thank you for having great customer service!
15 september 2026
Review zonder uitnodiging
Antwoord van Modern Reform
Hello Cindy,
I wanted to reach out personally to thank you for taking the time to update your review on Trustpilot and for sharing such kind feedback about your experience.
We know how frustrating it was to receive your BenchK 732B with missing hardware, and we truly appreciate your patience and grace while our team worked to get this resolved for you. Your willingness to discuss on the phone and talk through the details made all the difference in helping us make things right.
Thank you again for giving us the opportunity to turn your experience around. We are thrilled to have you as part of the Modern Reform community, and we look forward to supporting you on your next wellness purchase!
Please don't hesitate to reach out if you ever need anything else.
Best Regards,
Chuky & Modern Reform Operations Team
Great customer service!
25 augustus 2026
Antwoord van Modern Reform
Dear Dayan,
Thank you so much for taking the time to leave us a 5-star review on Trustpilot!
We are thrilled to hear that you had a great experience with our customer service team. Providing fast, helpful, and attentive support is our top priority, and knowing that we delivered that for you means the world to us.
We truly appreciate your business and look forward to keep supporting you. Please don't hesitate to reach out if you ever need anything else!
Warm regards,
Modern Reform Team
Description was accurate and fast…
Description was accurate and fast shipping. I love how they feel like a second skin and keep me from slipping..
22 juni 2026
Product and service were fine
Product and service were just fine. Meaning great. I hate filling out these reviews and I hate being hassle to review a product for free.
10 juni 2026
It is very easy to use
It is very easy to use. No set up. It feels like it is strengthening my upper thighs.
31 mei 2026
Great company
By far one of the best company’s I’ve done work for. Very reliable and genuinely smooth process. Highly recommend.
14 mei 2026
Review zonder uitnodiging
Antwoord van Modern Reform
Hello Mark,
Thank you so much for the 5-star review! It was a pleasure having you handle the Handy Premium Service for our customer in Florida.
Setting up a Peak Pilates System Reformer bundle with Tower is no small task, and we appreciate the care you took—from moving the equipment inside to the final assembly and disposal of the packaging. Knowing the customer was satisfied with the smooth process is exactly what we aim for.
We truly value having reliable pros like you in our network to ensure our customers' wellness journeys start on the right foot. We look forward to working with you again!
Best regards,
Shaunda
Customer Support Team
Modern Reform®
Five Star Customer Service
I was coming straight out of a bad experience trying to purchase a reformer from another company and was very skeptical about purchasing such an expensive piece of equipment online. I found Modern Reform and called their customer service line to get more information on a particular reformer model. They answered all of my questions and I never felt pressured to purchase. I pulled the trigger and my reformer was ready for deliver in 2 weeks, as promised. But then had issues with delivery by FedEx. Another call to Modern Reform to assist and they stepped right in to help get my reformer delivered to my home. Modern Reform has proven they are reliable and trustworthy! I would recommend them to anyone looking for home fitness equipment.
21 april 2026
Antwoord van Modern Reform
Hello,
Thank you so much for your trust and for sharing your experience. We completely understand that investing in professional Pilates equipment is a big decision - not just financially, but logistically, as freight shipping for such large items can be daunting.
That is exactly why we view 'customer success' as an intentional priority rather than just a buzzword. We are thrilled we could step in to resolve the FedEx hurdles and get your reformer home as promised. Knowing that we’ve earned your recommendation means the world to us.
Welcome to the Modern Reform community!
Modern Reform® Customer Success Team
Sensitive Skin
The cover keeps me from getting irritated skin from the cleaning pads used to clean reformers
22 april 2026
Antwoord van Modern Reform
Hello Millie,
We are so incredibly grateful for your feedback! We put a significant amount of energy into designing our Modern Reform® products to be truly useful solutions that enhance your wellness routine.
Hearing that our reformer mat is working exactly as designed and specifically protecting your skin from irritation - is the best news we could receive. Our goal is to help you focus entirely on your practice without any distractions.
Thank you for choosing Modern Reform!
Modern Reform® Customer Success Team
Antwoord van Modern Reform
Hello Janice,
Thank you so much for the 5-star review! We are thrilled to hear that you’re happy with your new Modern Reform® Pilates Ring.
As one of our newer branded products, it’s wonderful to get confirmation that it arrived on time and met your expectations for quality. We designed this ring to be a durable, reliable staple for any Pilates routine, so knowing it’s 'as advertised' means a lot to our team.
Enjoy your workouts, and thank you for choosing Modern Reform!
Best regards,
Chuky & Modern Reform Operations Team
Very helpful customer service and great…
Very helpful customer service and great product.
11 februari 2026
Antwoord van Modern Reform
Hi Beth,
Thank you so much for the 5-star rating! We’re thrilled to hear that you’re enjoying your new Pilates reformer bundle and that our team could provide the support you needed. We can’t wait to hear how your fitness journey progresses—enjoy the workouts!
Warm Regards,
Chuky
Operations Team
Modern Reform®
Good communication with delivery after mix-up.
There has been good communication about the delivery with the mix up on the order, but it has been a really bad experience. I ordered a V6 massage bed and received a model V5. After receiving it I was told that the V6 bed would possibly come on Wednesday from the manufacture Ceragem but now I have to wait another week for the bed to arrive. I was wanting to use the bed after being in a lot pain with my back and all, such a disappointment. Maybe it would have been better ordering it directly from the Ceragem the manufacturer, it's always hard with third party companies, and the shipping I think they are using two different companies. Hopefully things can improve with the whole process.
3 februari 2026
Antwoord van Modern Reform
Hello Aaron,
Thank you for your patience and for highlighting the clear communication you received during this process. We sincerely apologize for the disappointment and the delay in getting you the relief you need for your back; we know how important that massage therapy is to your recovery.
To provide some clarity, while the V5 unit was mistakenly shipped directly from the manufacturer’s, CERAGEM, facility (all products bought online ship directly from the manufacturer), we intervened the moment we were alerted to the error. We would have loved for you to begin therapy on the V5 immediately; however, we advised against it only to ensure the LTL freight exchange remained seamless and didn't further delay your V6 arrival.
CERAGEM has expressed their sincere regret for the mix-up, and we have worked closely with them to expedite the replacement. Because these units require specialized LTL freight shipping and scheduled delivery appointments, the logistics can unfortunately take a few extra days to coordinate.
You have been wonderful to work with throughout this resolution. As a token of our appreciation for your patience, please reach out to us directly for your next order—we would love to provide you with a special loyalty discount.
We look forward to hearing that your V6 has arrived and is providing the relief you deserve.
Warm regards,
Modern Reform® Customer Success Team
Super easy assembly…
Super easy assembly…. Customer service- Chuky-was great to work with and did everything he could to get this to me asap! Wife’s birthday gift and I think she gonna love it! Appears to be of great quality, and solid built.
Happy to have it!
2 februari 2026
Antwoord van Modern Reform
Hello J Cee,
Happy Birthday to your wife! We are so thrilled to hear that the foldable reformer arrived in time for her special day.
It was a pleasure working with you to coordinate the delivery, and I’m glad I could help move things along quickly for you. It’s great to hear that you’re impressed with the build quality and ease of assembly—we take a lot of pride in those details.
Please let us know how she enjoys her first few sessions! We’re here if you ever need anything else.
Best regards,
Chuky
Product Operations Team
Modern Reform®
I’ve been feeling amazing since I’ve…
I’ve been feeling amazing since I’ve been on this massage chair. It’s very comfortable and so beautiful. I wake up every morning thanking myself for the sacrifice I made, though it’s expensive it’s totally worth it.
21 januari 2026
Antwoord van Modern Reform
Hello Renuca,
Reading this truly made our day! We know that investing in a high-end massage chair is a significant decision, but hearing that you wake up every morning feeling amazing makes it all worth it for us, too.
There is no better 'sacrifice' than one made for your own health and daily comfort. We are so happy the chair is not only providing the relief you need but also looks beautiful in your home.
Thank you for choosing Modern Reform—enjoy your morning sessions!
Best regards,
Customer Success Team
Modern Reform®
Chucky was very responsive and I got a…
Chucky was very responsive and I got a beautiful reformer within 2 weeks !
22 januari 2026
Review zonder uitnodiging
Antwoord van Modern Reform
Hello Katy,
Thank you so much for the 5-star review! It was a pleasure working with you to get your MRX reformer with Tower delivered.
We’re thrilled to hear that you’re happy with the aesthetics of the reformer and that we were able to get it to your door within that two-week window. We take a lot of pride in being responsive to our customers' needs, so I’m glad I could help make the process smooth for you.
Enjoy your workouts on your new machine!
Best regards,
Chuky
Product Operations Team
Modern Reform®
Antwoord van Modern Reform
Hello Brian,
Thank you so much for the 5-star review! We are thrilled to hear that you're finding the infrared sauna easy to use and, most importantly, that it’s become a part of your daily routine.
Consistent use is where the real wellness benefits happen, and we’re happy to have provided a product that fits so seamlessly into your lifestyle.
Enjoy your daily sessions!
Best regards,
Customer Success Team
Modern Reform®
Absolutely phenomenal experience…
Absolutely phenomenal experience working with modern reform from start to finish. The communication is excellent even after purchase the they are very easy to reach . They continue communicating with us as a customer which means a lot highly recommend them. Everything came packaged well, delivery was smooth and everything came on time.
13 december 2025
Review zonder uitnodiging
Antwoord van Modern Reform
Hello Storm Fitness,
Thank you so much for this phenomenal review! We truly value our partnership with fitness professionals, and it was a pleasure supporting your pilates studio’s setup from start to finish.
We believe that our relationship with a customer really begins after the purchase, so we’re thrilled to hear that our ongoing communication and support have made a difference for you. Knowing that everything arrived on time, well-packaged, and ready for your clients is exactly what we strive for.
We look forward to seeing your studio and fitness center thrive and are always here whenever you need to expand your equipment lineup!
Best regards,
Chuky
Product Operations Team
Modern Reform®
Modern Reform listened to my situation…
Modern Reform listened to my situation and sent the sauna to me at the time I could use it. The man I spoke to was so helpful! The only problem was that the delivery person had no equipment to get the sauna up the driveway to my home. We had to drag it up ourselves.
7 november 2025
Antwoord van Modern Reform
Hello Toni,
It was a pleasure speaking with you on the phone! I am so glad we were able to coordinate the timing of your sauna delivery to ensure it arrived exactly when you needed it.
Regarding the delivery, I am truly sorry it turned into such a workout for you. Because these units ship directly from the manufacturer via freight, the standard service is 'curbside delivery.' However, we always hope the drivers will go the extra mile to get the unit as far up the driveway as their equipment allows. It sounds like this particular delivery fell short of that helpful experience.
We really appreciate you and your family’s effort in getting it safely to your home. We'll be sharing this feedback with the freight carrier to help improve their service. I hope the relaxation of your new sauna more than makes up for the heavy lifting!
Best regards,
Chuky
Product Operations Team
Modern Reform®
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