After having an issue with missing bolts you guys corrected the issue and gave me a prompt refund along with a store credit to use in the future. It was great to get a call explaining all of the detai... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
While I mistakenly thought the five toe socks were dual traction, grips on the inside and outside of the sole, I was able to return them. Please note that returns are paid by the purchaser. I hope t... Toon meer
When I made an inquiry as to the progress of my Pilates Reformer, the agent got back to me quickly with a very pleasant note and explanation which I greatly appreciated.
I got the Unique Uruguayan Amethyst Geode that I ordered last week. It added a glow to my crystal collection. Speaking of the crystals, they are truly magnificent. The deep purple color of the a... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Manufacturer and online retailer of tested and trusted wellness and medical equipment. We're dedicated to providing you the very best of wellness, fitness and recovery equipment with an emphasis on white glove service, huge savings, and excellent customer service.
Contactgegevens
4503 152nd Pl SW, 98087, Lynnwood, Verenigde Staten
- 1-855-723-2532
- support@modernreform.com
- modernreform.com
4,7
Uitstekend
66 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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quick response time!
29 mei 2021
I ordered my Pilates reformer almost 2…
I ordered my Pilates reformer almost 2 months ago and still haven't received it. It has been fully paid for, so I'm now paying interest on something I don't even have. I realize that times are strange with shipping items etc., but haven't heard anything from them since the last notification that it would be even later than expected. I've not been given any kind of time frame when I might receive it either. It's been a frustrating experience and it makes me nervous that I may never see my reformer despite already shelling out a substantial amount of money.
28 mei 2021
Antwoord van Modern Reform
Hi Aly,
We appreciate the feedback. We value your opinion. We looked at your order and it looks like you purchased a “Pre-Sale” item. All Pre-Sale items are out of stock nationwide. The standard lead time for Pre-Sale reformers is 30-90 days. We offer our customers inclusive access to reformers beforehand to ensure they can get their machine before they hit the market. It looks like we also sent you a notification update because we’re keep on eye on your order.
Unfortunately Pilates Connector is not in control of the factory inventory time. However we make sure to be as transparent as possible with the information given to us. We will continue to keep you informed as we need the details.
We wish you had reached out to our Customer Support team with any concerns. They are available to make sure you’re comfortable with your purchase 24/7. Orders will start shipping out in June in the order they were received. Please don’t hesitate to you’re still dissatisfied with the wait you can contact Support@PilatesConnector.com for a full refund.
We want to make sure you have a wonderful experience with us. We appreciate your patience during the pandemic.
Kindly,
Pilates Connector Support Team
When I placed my order the online said…
When I placed my order the online said 10 to 14 days for delivery I still have not received my product
22 mei 2021
Antwoord van Modern Reform
Hi Cynthia,
We're disappointment to see a negative review. We highly value our customers satisfaction. We just reviewed your account file. It looks like you purchased a Pre-Sale item which you agreed to wait for. Shipping is in fact, 10-14 days. However all Pilates Reformers have a standard factory lead time which can vary from 1 week-12 weeks depending on the brand. Pre-sale orders can range from 30-90 days factory lead times. The Pilates Reformer for your order will be back in stock in 2-3 weeks.
We also noticed we've responded to all your inquiries within an hour of receiving them and also offers a special accessory order for you. Your opinion is important to us. Although we can not control factory lead times during the pandemic, please contact our customer support team on how we can improve your experience moving forward. We look forward to hearing from you soon.
Kindly,
Pilates Connector Customer Support
I am glad that I found this site
I am glad that I found this site. Thanks to Facebook Ads! When compare to local store, the price was little bit low so I ordered here and got delivery last Friday. Thanks for the prompt delivery!
5 april 2021
Review zonder uitnodiging
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