Monarch Mobility Reviews 145

Dave the delivery man was really lovely very helpful and polite I would advise everyone to use this company there amazing

This is our second mobility scooter from Monarch and once again the service was amazing. Dave arrived early and was a delightful man. Knowledgeable, and understood what type of scooter we needed. We’ve had a Mojo for four years but it was too heavy for me now. The Genie Ultra light is perfect and I was easily able to get it into the boot of my car. I look forward to many happy days out on Genie.

I have had a scooter before and wanted to upgrade. The staff were MORE than helpful. I had a slight issue with the new scooter and the after sales were second to none. I am actually in awe of their prompt customer service. I have no hesitation in recommending them for any of the things they provide. I would be totally confident buying anything from them!

Came to help out with a monarch scooter , solved the problem however was able to help further with advising helping me to purchase a scooter much more suited for my needs
The sales person, Dave, extremely helpful, friendly, knowledgeable would highly recommend

Martin very professional and no pressure. Answered all questions and excellent demo. Would highly recommend

Dave The Rave is wonderful! He was very kind and patient with my mother and all done with excellent humour! Thank you.

Excellent member of staff who was patient and helpful Nothing was too much trouble

Amazingly friendly staff. Not pushy and very helpful. Quick efficient service. Would highly recommend.

I bought this scooter after researching U Tube and other sources .I also own 3 other scooters -Super Handy(very light ,but unstable and does not fold flat) Atto Sport (well made but too heavy even when split and complicated very limited on rough ground) Supa Sport Rugged universal use well made but heavy to use.
What I needed for this trip to Alaska was a lightweight portable usable fold flat no nonsense scooter.
I phoned Monarch in Halifax and found their sales staff to be helpful, informative, and straightforward to deal with.
After a home visit, no sales pressure just a demonstration and explanation of all models I was impressed with their down to earth approach and purchased a Genie Ultralite.
It is not as good as the Supa Scoota for rough terrain,which we normally use with our motorhome, but it is more portable and will traverse dry grass and tracks for short distances.
We were using Planes, Buses, Boats, Ships, and Cars, taxis,all of which were managed with ease.
Removing the airline-approved battery for flying was a doddle on all flights except Heathrow we took the scooter to the plane and collected it directly outside the exit on arrival,for some reason at Heathrow I had to collect 100 meters away in an exit passage.
On my return I reported to Monarch one small fault (loose Knob) and made some suggestions to improve usage.
One of their directors phoned me to look into my suggestions and they have sent a technician down to fix the knob (I live in Sussex 250 MLS from Halifax).
Same straight forward no nonsense service that attracted me to them in the first place.
In short our trip of a lifetime was greatly enhanced using this scooter backed up by the no nonsense the service from the supplier.

I bought an electric scooter from Monarch Mobility for my mum and couldn’t be happier. The quality is excellent, it’s easy to use, and has really improved her independence. The customer service was outstanding from start to finish. I couldn’t recommend them enough.

Experienced excellent demonstration.
Very friendly and helpful.
Would recommend to anyone

My Experience with the company was outstanding from the phone call to delivery i would recommend them to family and friends

The scooter tipped me off a flat pavement onto the road and I had a few scabs and bruises Next day the wheel fell off.Repair man said it was a manufacturing fault .Monarch gave a half hearted sorry but no compensation or exchange of scooter offered I returned scooter and now I have to pay motability £250 to end my contract It was the first time it had ever been outside on a pavement Monarch mobility have had zero contact with me over this

Dave the sale man was brilliant he explain everything show me how to break down the scooter to fit into my car . He a very good asset to the company fantastic service

It was with great pleasure doing business with Monarch Mobility - my request for help in choosing a particular wheelchair became a relaxed treat rather than a nightmare wondering if I was getting it right! Martin came down and demonstrated a beautiful chair that my son was able to handle immediately. We now look forward to some sunny days to be able to take the walks without being tired pushing a heavy walking chair, my son can now enjoy me walking by his side while he guides himself- THANK YOU MONARCH

I went on to Monarch Mobility to arrange for a home demonstration. Then I thought I would check out the trusty Trust Pilot. Having read the negative reviews, I decided not to use them. Think I have had a luck escape. So thank you for all your reviews. You have probably saved me a lot of expense and distress. I'm sorry for all the people that have had so much trouble with them. I hope they got decent scooters in the end.

In an absolute sense and the worst company in all of England avoid buying us anything

I have just purchased a Brand New Monarch Genie Mobility Scooter (8th/03rd/2025) ( albeit from an other retailer) . Although I find it a very good robust scooter I have a few concerns regarding ‘Monarch Mobility’ themselves. There are 3 reasons I decided to purchase a Monarch Genie.. A/ The rear suspension B/The advertised weight of 16.85 Kgs ( minus battery) C/ The advertised fitted Honeycomb tyres.
However, although the weight is boasted in the advertisements of 16.85 kgs ( without Battery) and they even show a lady lifting their Genie mobility scooter above her head, it is Not 16.85 Kgs, it is 19kgs (without battery) and this ( 19kgs) is actually stated in the Monarch Genie manual booklet that came with my Genie mobility scooter. It also states (and shows) in its advertising and in my manual booklet, that it comes with Honeycomb tyres fitted. It DOESN’T , it actually comes with just ordinary standard solid tyres. Both these claims in their advertising are in my view, misleading and may even be contrary to the trades descriptions act. ( I will check this with trades descriptions however) .I have contacted Monarch Mobility (Politely) but they are not responding back to me. I have given 3 stars because, barring the issues raised here, it is still actually a very good mobility scooter, but it is minus two of the reasons I decided to purchase it in the first place and I would probably have purchased one of two other makes of mobility scooter I had on my preferred list if I had been aware of these two things.

My Monarch Air Mobility Scooter will only charge halfway, so I bought a new battery and a new charger, still only charges halfway, why ? So disappointed !