We have been with Asda for our pet insurance for a number of years, and thank goodness, as unfortunately our family dog was diagnosed with Lymphoma last year. Asda have been brilliant throughout. From... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The Asda money credit card application was easy and quick. I had a decision within 10 mins and my card within a week. Great balance transfer 0% Interest for 6 month. The app is also really handy for m... Toon meer
This was basically a scam. The travel insurance was advertised as Schengen compliant and covered 29 member states. However, when the policy was issued, it covered only Region 2 leaving out Spain and M... Toon meer
I got myself in a state trying to make a payment on my new Asda Credit Card. The online information didn’t help but one quick call to Ash in Collections and the issue was sorted. He knew immediately w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Asda Money we work with experts you can trust to take care of your financial needs. We know that getting the best value for money is always priority. For your credit, insurance and money needs, visit Asda Money today.
Contactgegevens
Great Wilson Street, LS11 5AD, Leeds, Verenigd Koninkrijk
- money.asda.com
4,5
Uitstekend
11K reviews
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Customer service is shocking…
Had my asda credit card for a year before I thought someone had got hold of my card details, asda quickly replaced the card, that was in February and I haven't been able to use the card since, I have been trying to sort it out for the last 2 months, kept being told someone would be in touch, reply time ranged from 3 minutes to 3 days, I have closed my account and gone with a different provider, asda money credit card is greatly let down by their customer service, I wouldn't recommend to anyone.
23 juli 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Pauline,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and appreciate you bringing your concerns to our attention. We have now reached out to you through the in-app Message Centre to discuss this further.
You can find our message by selecting the More tab > Help within the app.
Thank you again for taking the time to share your experience.
Thank you,
Natalie D.
Antwoord van Asda Money
Hi Mark,
Thank you so much for your lovely review! 😊
We’re really pleased to hear you found the process easy and had a positive experience with our customer service team. Making things simple and providing helpful support are both really important to us, so it’s great to know this came across in your experience.
Thank you for choosing Asda Money, we really appreciate your feedback! 💚
Thank you,
Natalie D.
Great company
8 juli 2026
Antwoord van Asda Money
Hi Jean,
Thank you so much for your kind review! 😊
We’re really pleased to hear you’ve had such a positive experience. We always aim to make managing your account simple and straightforward, so it’s lovely to know you’ve been happy with the service.
Thank you for choosing Asda Money, we really appreciate your feedback! 💚
Thank you,
Natalie D.
Antwoord van Asda Money
Hi Hayley,
Thank you for taking the time to leave a review. We are glad to hear that the service has been great so far.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Easy to use but I booked insurance via…
Easy to use but I booked insurance via a link that promised Asda reward points upon purchase of a policy. Reward points have not been awarded.
14 juli 2026
Antwoord van Asda Money
Hi Emily,
Thank you for taking the time to leave a review. We are glad to hear that the process to book the insurance was easy however we appreciate your disappointment in not receiving your reward points however please be assured that the reward will be applied to your Cashpot balance within 7 months from the date of purchasing the travel insurance policy.
Best Wishes,
Grace
Did not receive my ten pound cash pot…
Did not receive my ten pound cash pot at the time of booking travel insurance.
7 juli 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We appreciate your disappointment in this matter however please be assured that the reward will be applied to your Cashpot balance within 7 months from the date of purchasing the travel insurance policy.
Best Wishes,
Grace
False advertisement
False advertisement. A pop up came up on the Asda rewards app that said £10 into cash pot if you got travel insurance, so I followed the pop up and ordered travel insurance however, I was told this offer no longer exists so I feel like I got miss sold.
14 juli 2026
Antwoord van Asda Money
Hi Bianca, thank you for taking the time to leave a review. We understand your frustration regarding the travel insurance offer not being available as advertised. We are actively investigating the pop-up issue to prevent future misunderstandings. I can confirm the offer was valid from 08:00am on 13th July 2026 to 23:59 on 5th August 2026. Please do not hesitate to reach out if you require further support. Best wishes, Libby
Excellent customer service
I picked up some holiday spending money from Asda at Weston-super-Mare for my grandchildren. The lovely lady called Nel was so polite, helpful and knowledgeable. She kindly divided the Indonesian Rupees into three wallets, one for each of them, which made everything so much easier for me as I have arthritis in my hands. I was really impressed with her excellent customer service and just wanted to say thank you very much
18 juli 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Sarah,
Thank you for taking the time to leave a review. We are so happy to hear that Nel was polite, helpful and knowledgeable. We have passed on the feedback to the Nel and the team. Thank you for such lovely feedback.
Best Wishes,
Grace
Great credit card limit
Simple app and the best credit limit offered out of all other companies.
28 februari 2026
Antwoord van Asda Money
Hi Ahmed,
Thank you so much for your lovely review! 😊
We’re really pleased to hear that you found the app simple to use and that you were happy with the credit limit offered.💳✨ It’s great to know you’ve had such a positive experience, and we really appreciate you taking the time to share your feedback with us.
Thank you for choosing Asda Money! 💚
Thank you,
Natalie D.
So far so good
So far so good. Compared to others a reasonable price for annual travel cover with existing medical conditions covered.
11 juli 2026
Antwoord van Asda Money
Hi Elizabeth,
Thank you for taking the time to leave a review. We are glad to hear that you found the price reasonable and that the cover suited your needs.
Best Wishes,
Grace
You were the most expensive car…
You were the most expensive car insurance I have ever seen shape up or ship out of the insurance game as not competitive at all £200 dearer.
1 mei 2026
Antwoord van Asda Money
Hi Robert,
Thank you for taking the time to leave a review. We appreciate your frustration with this matter, we continuously aim to improve our services. Please don't hesitate to reach out if you require any further support.
Best Wishes,
Grace
Easy process to select the right cover…
Easy process to select the right cover and to know the price. Once product selected the purchase process was fast and secure
11 juli 2026
Antwoord van Asda Money
Hi Leslie,
Thank you for taking the time to leave a review. We are glad to hear that the process was easy to select the right cover and that the purchase was fast and secure.
Best Wishes,
Grace
Strange policy
I always use Asda travel money due to the price match etc but after a visit to the store in Burnley today I will not use again out of principle.
My two young grandsons are off on holiday, I wanted to give them some euros to take with them spend, I had euros left from my previous holiday (purchased from Asda)
I had a 20 euro note and asked if it could be changed into two 10 euro notes so they could each have a 10 euro note for their holiday.
Asda: ‘Sorry I can’t do that, I can only change same denominations ie a 20 for a 20’ (what’s the point in that?)
Me : I’m sorry, just to be clear - you can’t change a 20 euro note for two 10 euros? Asda ‘No sorry I’m not allowed it’s Asda policy’
Ah ok - off to Tesco who had no problem changing it and was quite bemused at my Asda experience.
Such a strange policy!
18 juli 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Kate,
Thank you for taking the time to leave a review. We are very disappointed to hear about this interaction and appreciate your frustration. I have requested some more information so that we can resolve this matter for you.
Best Wishes,
Grace
I had a very poor experience using the…
I had a very poor experience using the Asda money card, the card was refused at multiple places in Spain and when I contacted the card services team they were little help, I ended up using my normal account and had to pay charges, when I returned I made a complaint, and was told that it may take 5 days to reply. I received my first email 1 hour after my call stating they had received my complaint and we're sorry. Then literally an hour after that they sent another one and said the matter was resolved, but I had no outcome to my complaint. So now it's with the Ombudsman.
13 juli 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Ian,
Thank you for taking the time to leave a review. We are very disappointed to hear about this interaction and appreciate your frustration. I have requested some more information so that we can resolve this matter for you.
Best Wishes,
Grace
Very disappointing exchange rate at Chorley , Asda travel money
Very disappointing exchange rate at Asda Travel Money Chorley
I exchanged currency at the Asda Travel Money bureau at Asda Chorley, Bolton Street, PR7 3DL, on 18 July 2026 at 09:19.
I exchanged £360.69 and received €400.00. My receipt shows an exchange rate of 1 GBP = €1.105 and no commission or additional fees.
However, before/after the transaction, the Asda Travel Money online calculator showed an Asda Rewards rate of 1 GBP = €1.1503, which would have resulted in approximately €414.90 for £360.69. This is a difference of approximately €14.90.
I only noticed the significant difference after returning home and checking the transaction online. I am also a disabled customer, and I am concerned that I may have been treated unfairly or that my vulnerability was taken advantage of.
I have contacted Asda Travel Money/Travelex and am currently waiting for their response. I hope they will investigate why such a different exchange rate was applied and provide a clear explanation.
My advice is to carefully check the exchange rate and the amount you receive before leaving the bureau.
18 juli 2026
Review zonder uitnodiging
Antwoord van Asda Money
Hi Tatjana,
Thank you for taking the time to leave a review. We are very disappointed to hear about this interaction and appreciate your frustration. I have requested some more information so that we can resolve this matter for you.
Best Wishes,
Grace
Antwoord van Asda Money
Hi Tina,
Thank you for taking the time to leave a review. We are glad to hear that the whole process was very simple.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
The transaction was quick and…
The transaction was quick and efficient, and the assistant was informative and polite, and answered all my questions clearly.
10 juli 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the transaction was quick and efficient and that the assistant was informative and polite.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
Popped in for Lottery & got a bargain…
Popped in for Lottery & got a bargain on your Corona x 18 😎😎😎😎😎 Great Beer & A Great Price 👍👍👍👍👍👍👍👍
10 juli 2026
Antwoord van Asda Money
Hi Peter,
Thank you for taking the time to leave a review. We are glad to hear that you are happy with the services provided.
Best Wishes,
Grace
Well Worth Getting a Quote.
Excellent application and great product re-direction. Saved me over £100!
25 juni 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the application was excellent and that it has saved you money.
Thank you for choosing Asda Travel Insurance.
Best Wishes,
Grace
We ordered currency in both Euros and…
We ordered currency in both Euros and Dollars. Both were ready for collection the very next afternoon! The guy was very personable with great customer service.
8 juli 2026
Antwoord van Asda Money
Hi,
Thank you for taking the time to leave a review. We are glad to hear that the team member was personable and that the currency you ordered was ready quickly for you.
Thank you for choosing Asda Travel Money.
Best Wishes,
Grace
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