Moneypenny Reviews 

Voicenation came highly recommended and did not disappoint! They were super helpful in my onboarding and I can't wait to use this service to better serve my clients and referral partners.

Excellent service!

Our company has been using VoiceNation for about a year now and we are very pleased we made the switch to them.

They handle our calls very professionally.

I wish I could give VoiceNation Live Receptionists 0 star. They routinely charged for dead air and piled several of them a month to rack up my invoices. They used that method to put me over my monthly usage hours. In addition to their questionable billing, the performance of most of their receptionists left to be desired. I sometimes called and the receptionists answering prospects’ calls could not even say the name of my firm. Their receptionists are poorly trained. I gave them ample opportunities to resolve those issues but all to no avail. They took days to respond to my concerns and always made excuses for the incompetence of their receptionists. People calling my office often complained about the receptionists. Nonetheless, they billed me for every minute even when their receptionists incorrectly handled calls. One receptionist actually answered a call whispering to the caller. I have spent practically a whole year complaining about the service they provided and tweaked the script several times but again to no avail. I finally had it and gave them notice about 2 months ago that I was canceling my service at the end of the year yet they billed me for the entire month of January. They have unsavory business practices. PLEASE Stay away….

ETA: reading their reply made me more thankful that I left them after being with them for more than 3 years. I wrote this review in January and as you can see, it took them close to 3 months to respond. That’s the same thing they did whenever I complained about their subpar service: waited months and then came up with ridiculous and vague excuses. I doubt they learned anything from my experience given that I gave them ample opportunities during my last year with them to learn and ameliorate their service. At this time, I would rather let my cat answer my phone than go back to them. Please stay away….

Jessica is one of the BEST client representatives that I have ever worked with. She is so responsive, friendly, helpful, and resourceful. She will drop everything in order to help your immediate problem and she has helped me to resolve every single issue that we have had in my 2+ years experience of working with her. I was so thankful she got to keep our account because I would be lost without her incredible help. THANK YOU for everything you do for me and my needy office :)

I cannot say enough good things about Jessica Greve. Jessica is always quick to lend a helpful hand and is so kind and patient. Your company is better with her on board.

Jessica Greve is phenomenal at problem solving and troubleshooting. She is quick to reply and willing to take the time needed to fix issues as they arise. She has provided solutions that work. It's a pleasure working with Jessica.

The customer service was great. She answered all of my questions and handled the entire call with enthusiasm and care.

I would like to relay that I had a very positive experience dealing with Donald Cameau specifically at Voicenation who took the time tro diligently solve my billing issue and address all of my concerns in a courteous and professional way.

Website setup for answering is very easy and intuitive. Customer service was great!

Voice Nation' customer service is perfect. Very efficient, prompt, and courteous!

I just signed up, but the onboarding was smooth, the pricing good & the employees are very professional!!
5 STARS

Fast and efficient onboarding. Thank you.

Everyone at VoiceNation made the set up process simple, clear and easy to use. Highlights to Chris Samuels in New Accounts and Lauri Shepard in Customer Service.

All communications so far clear and straightforward. Unique business issues well handled as far as we can tell at present. Bonus: a solution for making outbound business calls on our private lines.

Bailey is very easy to work with. Made things simple and walked through it with me every step of the way! Thank you Bailey!

The process of enrolling with VoiceNation was fast, efficient, and very clear. After getting things started through their online setup process I was guided to finish my setup by VoiceNation rep, Lauri, who was efficient, clear, and very very helpful. I couldn't possibly rate my experience any higher.

Lauri was professional, patient, and highly proficient.

Laurie was a very friendly and professional onboarding agent.