almost a month and haven't received my order said. It was gonna be dispatched in one day, doing a charge back on my credit card as they are not replying to emails, do not buy from them as there is no... Toon meer
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Lees wat reviewers zeggen
Purchased a top handle bag in August '19, broke in May '20 and couldn't be repaired (I wonder if it's a design fault) and the replacement bag was sent to the wrong address in June. No communication vi... Toon meer
I love Mon Purse. Unfortunately I have been waiting for a $140 refund for the last 3 months. I’m finding it difficult to get anyone to respond to emails or follow up where it’s at. Ive noticed all the... Toon meer
Just to add to everyone else’s reviews.. an absolute scam. I ordered in October when they advised it would be an additional 3-5 business days for processing during Covid.. fair enough. However, they h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Customise & personalise European leather bags & lifestyle accessories. Monogram pouches, wallets, phone cases, tech & travel or design your own bag.
Contactgegevens
Australië
- support@monpurse.com
- monpurse.com
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The monogram peeled off my custom…
The monogram peeled off my custom leather case soon after purchase.
Never again
I bought a handbag from that and it was faulty, took them months to fix the problem with me constantly having to email a few times a week for them to reply back and sending the courier wrongly.. real mess, would not recommend despite their products being nice. Customer service is a nightmare.
Long time buyer 🌟🌟🌟🌟🌟
Long time buyer , for family. Friends make it female , something for everyone . My iPhone case , makeup bags , back pack and so many clutch bags I’ve lost track . Great company to deal with and consistently top quality products . Highly recommend Mon Purse
Very helpful and friendly
Helpful and quick responses
Great colour and size
Love the product but would like a double ended zipper in the badges so you could close them from both sides up to the top
Poor quality for a case that cost as…
Poor quality for a case that cost as much. Returned once and case that was resent is starting to have similar issues. Not worth the money.
Deapite ordering my product much before…
Despite ordering my product much before christmas as a gift for my Uncle. I was then told after Christmas that the colour I wanted was not in stock. Product eventually arrived although I had to apologise to my Uncle and it was quite embarrassing. This embarrassment to be caused by a product/company was new to me and I congratulate you on being the first company to do this to me.
Great Customer Service.
Friendly, understanding customer service experience. Thankyou
Terrible service!
It has been more than 3 months and I…
It has been more than 3 months and I still don't have my order!! I placed an order before their store was shut due to Covid-19 at their stand in Myer Pitt St. I was told that my order would be ready to pick up at their Paddington store the next day. However, the next day rolled around and the lady on the phone said she hadn't gotten round to finishing my order. By the time my order was finished, they had closed their stores. I understand that this is to keep the community safe and healthy, but please at least give me an update as to when your store might re-open or offer to ship my order. I don't appreciate being left in the dark and my emails un-responded to for months.
Would Recommend
It was delivered quickly and efficiently, I have nothing bad to say
Unfortunately my phone case with blind…
Unfortunately my phone case with blind embossed initials arrived with a letter not stamped properly. Fortunately I was able to take it to a store where they redid it for me on the spot. Just need to make sure quality is right before they send to customer
Very disappointed
Very disappointed. Crooked monogramming and when I emailed to say I wasn’t happy with the quality they pretty much said too bad..
Thoughtful customer service
Great experience. Ordered before covid - still haven’t received the item but have been offered a 150% store credit for waiting!
Great experience
Great experience, found what I wanted straight away with no trouble. It was a present for my friends birthday and it arrived just in time for her birthday! She absolutely love it! Would definitely recommend this product to anyone!
It was a beautifully inscribed gift
It was a beautifully inscribed gift — my daughter love it ......
Terrible
Handbag arrived over a month late. The extra strap ordered didn’t come and the original strap was missing too. A bag with no straps. After another two months of emails back and forth both straps finally came. Ordered the bag on Black Friday in November, received my straps in February and finally got to use it then. Terrible service.
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