Monster Cleaning Reviews 

Very professional, good value for money, efficient cleaning service and excellent communication.

Fantastic service from start to finish. Stan and George in the office were helpful, polite and efficient all the way through from first enquiry to paid receipt. Their operatives Theo and his assistant Aly? turned up on time and really went the extra mile to achieve a great result with a smile, for my difficult carpets. Nothing was too much trouble for this company, I was really impressed with the service and results. Definitely recommend this company and will use them again.

Very helpful, Came the same day within a few hours of calling. George did a fantastic job and just got on with it! Would highly recommend.

Please stay away from this company. As the level of cleaning was below standard. I was told I had to clean my bathroom 4 times to get to standard I want which was utter nonsense. They didn’t finish all the items in the list which I required them to clean and the bathroom was not cleaned to my standard. Then cleaners said we need more time which I agreed to pay one extra hour but they refused to do it as they said we have another job to go to. So I paid them what we had agreed but I found out half hour later they had damaged the inside of my bathroom door and they have denied all responsibility for this as the cleaners were only one who was inside the bathroom and no one else. I have tried to contact them they didn’t answer my phone and I got rude replies from their customer service colleague George was was unhelpful. When requested to speak to an supervisor or manager I was told I couldn’t and will get in touch next week. Please guys stay away from this company as I don’t want anyone else to experience this and the quality of cleaning is poor and below par standards.

Thanks for a fantastic job guys, and also sending your cleaners back the following day to fix up the parts of the floor they missed.

George was also great to deal with throughout.

Emil was absolutely amazing! He was so professional and I couldn’t believe how clean he got our oven and so quick! We will definitely be using monster cleaning again! Thank you!

Teo was very professional, charming and efficient. He did a really thorough job cleaning our range cooker and it now looks like new.

We are a cleaning company too that strive on standard and quality services to our clients. We've reached out to Monster Cleaning for help with an oven clean. Our expectation was nothing less than satisfactory and high standard. They delivered. Great professional service from customer service to field job. Before and after pictures provided and updates during the cleaning process. Definitely use again and highly recommend.

I was really pleased with the cleaning oven service Monster Cleaning provided. From booking to actual cleaning each step was very straight forward and reliable. I use my ovens almost every day to bake bread and other baked goods. Now my ovens look brand new again, will definately use Monster Cleaning Service again. Thanks.

From the moment I contacted Monster Cleaning I knew this was the right company! Total professionalism, they worked with me every step of the way. I wish there were more companies like this. Everything was flawless from the estimate to the completion of the job. I highly recommend, as you can see I am one of the many that agree this is a top quality company to deal with. I can't thank you enough!

Fantastic service and really friendly, professional crew. Will definitely book again!

I am satisfied with their work as well as how they delt with rearranging the appointment. George is professional and exceeded my expectations. I highly recommend them if you want to deal with professional approach. keep up the good work. Thanks a lot

A company to avoid.
Firstly a totally unprofessional “supervisor turned up not wearing a mask to supposedly check the property. The a txt from the office and phone call saying the cleaners didn’t expect it to be in this state and wanted another £100 to start and no guarantee for the work. When I asked her a question about what she reported she threw her hands in the air and hissed.
At this late stage I had no choice but to agree to what turned out to be an expensive domestic clean.
Will not use again or recommend.

I was impressed with the standard of my end of tenancy clean. Monster did a great job and were very reasonably priced. I would use them again !

After they had "finished", our letting agent didn't even acknowledge it as a professional clean until we showed them the receipt. The company then attempted to charge us an additional £189 to come and finish the job they were paid to do in the first place. Were it not for the letting agent pushing back against them then we would've been forced to pay this ridiculous fee on top of what we'd already paid.

They were paid for 8 man hours and in that time managed to clean the fridge, the hob, and the oven. I could've cleaned more in that time on my own with some washing up liquid and a sponge, let alone all the equipment they had.

Very annoyed, would recommend against using.

Service not up to standard, had to pay additional £75 for another cleaning company to finish the job properly. Oven not clean, toilet not clean, dust and cobwebs remaining. DO NOT USE

Yet again, excellent and friendly service.
Oven is like new.

A very average cleaning company who do a very average job. We booked the end of tenancy cleaning package. Before they start work they try to impose additional charges saying the property was not as expected. Once you get through this conversation you leave the cleaning staff to the job. On return i would say we were massively underwhelmed. Carpets were sort or clean, kitchen was sort of clean and cobwebs and dust was still present in the corners. They did 75% of what was expected and i will have to clean again. Use with caution and low expectations

Monster Cleaning Services made a mediocre job of cleaning my house, and mysteriously and unjustifiably inflated the price we'd agreed in a way that seemed to me to be a well-practised manoeuvre.
The house was already essentially clean - and had to be attended to by an independent commercial cleaner only to satisfy the terms of a new tenancy agreement. Much of it had been redecorated and was left spotless by the decorators, and I had carried out a deep clean on the kitchen and bathrooms as part of a refurbishment of the tiles.
I agreed Monster's standard four bedroom house fee because it wasn't possible to negotiate a lower one for an already clean house, paying extra for a carpet and the oven to be cleaned.
I was disappointed and frankly disbelieving when Monster claimed that their staff had needed extra time to complete the clean, and added a sum of their own choosing to the bill - incidentally threatening not to return the keys to the agent unless it was paid.
The inventory that was carried out the next day found that the cleaning was far from perfect.
Monster sent me photographs of the house after they had finished which were of such low quality - unfocused, dark, low grade - that it was impossible to see from most of them what had been achieved.
But my main warning is about what seemed to be a routine addition of charges for "extra time". I think they were caught out this time by my knowing how clean the house was, when they thought I was an absentee landlord, but I would not want them to go on getting away with it.