Monster Reservations GroupReviews 

When I called, I was on hold for 43 minutes. When Dacia came on, I was frustrated for being on hold for so long. She was very polite, calm, patient, understanding, empathetic. She was quickly able to solve my concern, and process the refund I was requesting, for an error I made one day prior. I appreciated her pleasant and competent service, and will definitely recommend her.
Thank you, Dacia

Was reserving the vacation through the company. My assistant Mya Jones was very professional and kind. Everything went smoothly and quick. Thank you, Mya, for the support!

Candace Bowe was very helpful with making my reservation. There was a long wait to connect with the booking agent but that was not the agent's fault.
Overall the company tries it's best to push additional sales when you make a booking which I did not appreciate.
In addition you have to confirm your booking multiple times which is a pain as well.

Cameryn service was off the charts. She brings out the E in service. That is to say she was excellent 👏

5 stars for Carlarae Greer thank you for the information. You were the best. Customer service in point.

Candace Bowe is the only reason that I can rate this experience 5 stars. She is a 10. However, I was disappointed to wait on the phone for over 62 minutes. Also the reservation that I was making was not available. Ms Bowe explained that new allotments are made weekly. I am more than 60 days out, so I will try again next week. They need more service representatives or an earlier than 10 am start.

Brandon bynum is a great customer service representative very helpful very kind and patient I give Brandon a five-star on his customer review service thanks Brandon

Rolanda called from Monster to review and confirm all of our reservation information and to ask if any questions such as parking, amenities and and additional costs etc. She was very polite and professional and answered all of our questions and concerns 😎 Thank you Rolanda!!!

Agent Christian Tatum was very helpful, answered all of my questions and went above and beyond to help me

Allison was courteous, polite and to the point. very efficient!!!

Sydney Hunter was amazing! She took her time and helped me look for the perfect resort for me and my husband. She was friendly, patience and very helpful! I would definitely recommend this travel group to all my family and friends!!

Kara Goto provided superb customer service. Provided me the needed info fast! She was friendly and very knowledgeable of my options!

They told me I was at a resort and put me in a Hampton Inn? And they want you to buy a timeshare?
No one will answer the phone or call you back.
Customer service is Zero and they don't care. They won't contact you and make it right either.
I have screenshots of every time I called.

Kory Wieners helped to further explain my options after needing to cancel my promo package reservations. Appreciated his assistance as I had expressed frustration with having to attend yet another time share presentation w/my husband after thinking we had filled our obligations. I could get credit for the taxes paid to apply within 18 months to another trip.

First they kept calling to try to get me to make a reservation and I told them we were not ready many times. I finally made a reservation and had to chane it. Then they told me I cancelled that reservation and I had to pay extra to reschedule. Mr. Fullwood was very helpful but still had to pay. Now they want me to pay again to let me change the reservation if I need to. mixed feeling.

Malik C. is a great customer service provider. I likely recommend Malik to anyone looking forward a great customer care

Vantreal was very helpful. She got us scheduled for our next trip and I would love to deal with her again

Omg I was going thru a thing this morning with trying to make a reservation with my dates and yet I was blessed with being able to talk to a Rep Name Jazzmen Amsden. OMG she was the blessing I had hope for. She gave informative information and actually walked me thru the process. I hope each time anyone reaches out she is the one to answer your call. 5 stars to me!!!

Great service and information provided as needed for the booking vacation by Marc Menovich

Thank You Shackira G. for taking the time to answer all of my questions and to check availability for my desired destination. You have Outstanding Customer Service!!!