Monster Reservations GroupReviews 

I don't know who is giving this company five stars, but they're lying. This company has ripped me several times by offering promotions that they could not complete. They tried to turn around and blame it on me when it is not my fault after they lied several times and took money that they couldn't fulfill a trip with. They even admitted at one time that they shouldn't have canceled one of my trip so they could have me to pay for another "reinstatement " They said I should have just rebooked. They didn't tell me that. They just find ways to get more and more money out of you. Beware! If you want to do a timeshare presentation for a deal, just do it directly through the company and cut out Monster reservations.

The ad for the $40 stay is a bit misleading because I wouldn’t call the holiday inn a resort but still very much worth the money. I spoke with Dwayne lahnert and I’m leaving this review because he made the whole process very pleasant and clear.

If I could leave ZERO stars, I would do so. This company NEVER stops harassing you with marketing calls. If you block a number, they use another number. There's ALWAYS a hidden fee--even if you book their "complete" package with "all fees covered." Yesterday, I tried to book a trip. I was on hold from 9:00 to 10 pm. I then got an agent. He told me that (even though I was booking more than 90 days in advance), I could not get a reservation in Atlanta for Labor Day weekend. If I wanted to have an 8-day reservation with a $750 "cleaning fee," then I could get a reservation. Yeah, right. I then moved on to another city. This Atlanta-to-another city took ANOTHER HOUR. I was then put with "reservations confirmation" which took a half hour while they tried to up-sell me on my insurance package! At the end, they couldn't book the reservation, because I had done a timeshare presentation at the same place in March 2023. I CAN'T MAKE THIS UP. The public should be alerted to their unethical business methods.

Marc Menovich was the person i spoke to over the phone. While the option i chose was not available, he did double and triple check for other options to accommodate my request.

Victor
victorh at monster
is a rarity among the usual encounters one has with sales agents. He adds a sincere quality of empathy and compassion. He is professional and helpful, as well.

Yonyx Duncan was so upbeat, positive, excited for me to be going on vacation, and very informative and patient.

I cannot wait until I complete my commitment with this company. I booked a US trip in Florida and was not told I had to pay an additional &256.00 for parking and resort fees out of pocket. I’ve experienced travel with other companies and once you pay the expected fees with the company, outside of a deposit fee for incidental fees, you pay absolutely nothing. Hollywood Beach Tower is a very old and run down hotel and Monster Vacation is horrible. They nickel and dime you for everything.

SWINDLERS!!! BUYER BEWARE!!!! TIMESHARE HUSSLE!!!! They are very pushy, adamant, persistent, slick, tricky and crafty and all. And refuse to refund any initial fees.😫😡😤😖😡

Summer was helpful in setting up my first vacation to Galveston, TX at the Holiday Inn resort on the beach.

Today, I had the liberty to speak with Miss Alijah, who is a verifier of vacation packages with Monster Reservations Group.
Miss Alijah verified my trip. Laid out the do’s and don’t’s; collected my payment via Credit card and offered the White GLOVE PROTECTION PLAN n the event I cancel for any emergencies, sickness, airline changes, by accepting the White Glove Protection, I would not lose my vacation.
Mis Alijah was kind, respectful, professional with a little laughter; and attentive to my concerns.
Again, the Monster Reservations Group did what they do. They get you set up. I can only take the word of the representatives that all will be enjoyable once I arrive; and I will get what we discussed when the vacation was set up.
Miss Alijah had a great spirit. Thanks Miss Alijah, I look forward to an enjoyable and memorable my vacation n 2027.

Cheryl B

If this survey was for Rosey who I talked with on the phone it would be a 5 star. The Monster company is my issue, the salesman who talked me into purchasing the Platinum package made all kinds of promises that we outright lies. It has been impossible to talk to a person who can get me the copy of the '' PHONE CALL FOR QUALITY PURPOSSES" or to get them to listen to the phone call. Buyer beware. The rules keep changing and it costs me more money to book a trip. The reservation people tell me it is nonrefundable. You can find cheaper resorts in the USA through online agencies rather than though the private inventory.
Wish I could get my money back. Many regrets with Monster.

We booked a vacation with this group and, unfortunately, have been very disappointed with the level of customer service. Our presentation was scheduled for 2:00 PM, and I called to request a morning time instead. I was told the change could not be made.

When I tried to resolve the issue, Monster told me the resort had to make the change, while the resort told me that Monster had to handle it since that is who we booked through. We were sent back and forth with no solution. To make matters worse, when I asked to speak with a supervisor, that request was denied.

The company says they want guests to have “the best vacation ever,” but they were unable to accommodate or even properly address a simple scheduling request. Better communication and coordination between Monster and the resort should become a priority. Customers should not have to deal with confusion, poor communication, and lack of support over something that should be easy to resolve.

Hi, My name is Cheryl D. I had the privilege of speaking with Martin earlier today (Tuesday, May 26, 2026) to change my original vacation from NJ to the Dominican Republic.
Martin ensured I understood what I would be getting and gave some insight to the location I’ll be traveling since he had the pleasure of traveling to Punta Cana during a vacation he shared with family.
Martin helped me to feel at ease, and assured that my good friend and I would have a great time at seaweed-free beaches. Martin was professional at best, kind, pleasant voice, patient, attentive to my concerns, respectful, and elaborated on things I didn’t understand. He was just what the “doctor” at Monster Reservations ordered.
I thank you Monster for ensuring your representatives understood compassion and how to render it to a customer such as me during their training. Again, I thank you Martin for the great and respectful meet.

Cheryl D.

Tyler Brooks was an Amazing represenative!! Would love to use him every time to book my reservations!

MRG has a guardian angel...CANDACE! She continues to make the magic happen when all else fells. Candice normally can fix my issue within the call or if not within 24 hours which no other customer service company can attempt to do. If you get the chance to work with Candice planning your vacations, you have found a DIAMOND planning your vacations.

Scam. Nothing is available and fees on everything possible even though they said there were no fees.

Enjoying my first vacation with Monster. The Resort is very nice but they charged me more for Taxes than Monster said they would. I contacted Garrey S. at Monster vacation. He cheerfully listened and investigated very quickly. Within a couple of minutes he refunded the money that was above Monster's stated charges. He was very helpful and understanding. It was the assurance I needed to know that I made a good decision in choosing Monster Vacations. Thank Garrey and Thank You Monster Vacations. Joe B.

Summer was the best thing, she convinced me to stay after having a horrible experience with a gentleman.

Amir at Monster Reservations was personable and efficient while taking my order. He worked quickly to ensure the reservation details were captured and complete. After speaking with him, I feel confident that my trip will be a success and I'm assured that all will go smoothly!