Montana West World Reviews 

1.185
TrustScore 4 uit 5

4,1

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

Received a “rate your bag” request before my bags tracking has even been updated to shipped(still shows it hasn't shipped). How does one rate something they've yet to receive? Try again once you updat... Toon meer

Beoordeeld met 5 van de 5 sterren

This is the first time I pre-ordered a product, so I was a bit hesitant, but Montana West World kept me well informed of the production timeline and shipping. The cat carrier exceeded my expectations,... Toon meer

Beoordeeld met 5 van de 5 sterren

Love the mystery boxes! Such a variety of styles, colors and sizes .. something to go with any outfit or function! They are great quality bags and packaged so well! Arrived quickly! Have ordered m... Toon meer

Beoordeeld met 5 van de 5 sterren

I was thrilled with the Aztec Cross body concealed carry bag that I received in the surprise box!! I plan on getting another one in October!!! I'm so impressed with the quality of materials used!!

Bedrijfsgegevens

  1. Cowboykledingwinkel
  2. Tassenwinkel
  3. Koffer- en tassenwinkel
  4. Kledingwinkel
  5. Handtassenwinkel
  6. Sieradenwinkel

Geschreven door het bedrijf

MONTANA WEST specializes in offering Western-style apparel and women's handbags. Our mission is to capture the essence of American Western culture and translate it into fashionable designs and premium-quality products. As leaders in Western fashion, we offer a diverse range of styles and trends to suit the needs and preferences of our customers. Our apparel and handbag collections seamlessly blend traditional Western elements with modern design concepts, resulting in unique and appealing products. Whether it's classic cowboy-inspired outfits or trendy Western accessories, we strive to showcase the charm and allure of Western life in every detail. At MONTANA WEST, we prioritize both design and quality. We use only the finest materials and employ exquisite craftsmanship to ensure that each item is not only stylish but also durable and long-lasting. As a brand dedicated to Western fashion, we are committed to providing our customers with exceptional products and outstanding service. Through our offerings, we aim to celebrate and promote the rich heritage of Western culture while empowering individuals to express their personal style with confidence.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 97% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 48 uur

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4,1

Alle reviews

(1.185)

838 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

love my purses

love my purses! My one crossbody I received in a mystery box, I get so many compliments on it when I use it. I make sure to tell everyone how I got it, too

30 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Timely shipping, great packaging, lovely bag

Timely shipping, packaging was adorable and the bag has been amazing and great quality so far, definitely worth the order! I’m loving the conceal carry pocket and mystery bag, I would also love to see a knife pouch or something similar on bags! Keep it up these bags are to die for

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wallet, purses and phone wallets, Best quality

All the wallets, purses and phone case, I have enjoyed, great quality, the prices are always reasonable. The shipping is very reasonable also. The selections are always too many, and hard to decide what I want to purchase. The sales are frequent, and I love the mystery boxes. Delivery is very quick.

11 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I've ordered a few times from Montana…

I've ordered a few times from Montana West World and each time it has been super easy and my product arrives as described and it a timely manner. I love the products, they are good quality and they hold up well. I get compliments all the time on my bags.

22 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Bought my wife a mystery bag

Bought my wife a mystery bag, she loved it, she uses it as her everyday bag now, seems like it’s well constructed and holds a lot.

6 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The American Series

These bags are beautiful! Well crafted- sturdy soft, supple leather that is stunningly beautiful. I purchase the American set & the colors are vibrant & lovely! The carpet bag with the American Flag motif is full of sparkling studs & extremely roomy,Perfect for a weekend or to
Compliment long trip, it has a great over the shoulder strap but because of its style - it lacks an opening for suitcase handle, This is the only flaw I can find & not really a flaw! The purse is designed beautifully for everything to have a place - pockets are roomy, places for pens, lipstick, & all other necessities. I purchased the wrist wallet & the credit card wallet to match! These are able to hold all my cards, driver's license and credentials. I am extremely impressed with this purchase & it received many compliments during my 4th of July trips. Short handles & straps make for easy carrying & the design is very versatile! Go to the rodeo or go anywhere! I am proud to wear or carry these bags anywhere.

16 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great Gifts

I love giving gifts to loved ones. This site is where I mostly shop. Products are great, prices, & shipping is great, too. Quality of products are always the best! Delivery, good & prompt. Good quality products. Ordering was a cinch!

1 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Love the mystery boxes

Love the mystery boxes! Such a variety of styles, colors and sizes .. something to go with any outfit or function! They are great quality bags and packaged so well! Arrived quickly! Have ordered multiple times and never a disappointment! Such fun to inbox, get a wonderful surprise with each package you pull out and uncover the beauty inside!

24 augustus 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Ordered two Mystery boxes last week

Ordered two Mystery boxes last week. Received notification that my order was delivered yesterday, yet to find out it wasn’t delivered at my shipping address. When I researched thru USPS, tracking showed the package went to a town way south of where my shipping address is to a local post office and stated an individual picked it up. This tells me this was a SCAM and I feel very much violated. I have sent an email with no response. DO NOT ORDER FROM MONTANA WEST WORLD!

31 augustus 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

Thank you for taking the time to bring this matter to our attention, and please accept our sincerest apologies for the distressing experience you have encountered.

We are deeply concerned to learn that although your order was marked as delivered, the package was not delivered to your shipping address. We fully understand your frustration and concern, and we sincerely regret the inconvenience this has caused you.

We also sincerely apologize for our delayed response to your previous email. We fell short of the timely support you deserve, and we are truly sorry for that.

Please be assured that we take this matter very seriously. We have already assigned a dedicated customer service representative to personally follow up on your case. They will contact you within 24 hours with a thorough investigation and a proper resolution to address your concerns.

We value your trust and are committed to resolving this issue to your satisfaction.

Once again, we are truly sorry for this unfortunate experience, and we thank you for your patience and understanding.

Beoordeeld met 1 van de 5 sterren

DO NOT ORDER- PRODUCT NEVER ARRIVED- THE ONLY CONTACT METHOD IS EMAIL AMD THEY WILL NEVER ANSWER THEM

It wasn't shipped when promised. I emailed (the only form of contact offered) to inquire about when it would be shipped, and got no reply. Then, it said it was delivered but I never received it- so im guessing it was delivered to the wrong address. Again, I emailed stating it was never received and got no reply. So, im out the $50+ that I paid. I WOULD NOT RECOMMEND ORDERING- THEY WILL STEAL YOUR MONEY!

4 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Surprise

I love how easy it is to order from this site. My mystery boxes are always a huge surprise with a beautiful bag. I ordered for myself, friend and my grand daughter. We love them

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service has gone downhill since you stopped selling Montana West brand

When you still sold Montana West brand before switching to Wrangler brand you took care of and looked out for your customers. A purse ordered back in March with the warranty purchased and you don’t cover the stitching coming out. When you were selling Montana West brand I didn’t order any warranty and you replaced a purse that was more then six months old with no questions asked.

27 augustus 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

Thank you for reaching out and for your continued support. We truly appreciate your loyalty and the time you took to share your feedback with us.

Please accept our sincere apologies for any inconvenience you have experienced. We understand your frustration, and we want to assure you that we take your concerns very seriously.

To help us better understand the situation and look into the details, could you kindly provide us with your order number or the email address used for the purchase? This will allow us to access your order history and verify the warranty coverage.

Once we have your information, we will assign a dedicated customer service representative to follow up with you directly and work toward a proper resolution. Please rest assured that we are here to help and will do our best to resolve this matter to your satisfaction.

We value you as a customer and hope to have the opportunity to regain your trust. Thank you for your patience and understanding.

Beoordeeld met 1 van de 5 sterren

Very disappointed/poor quality

I purchased mystery bag, and while I understand that mystery can be any item, I did not expect a cheap looking, clear plastic purse. I was highly disappointed, and even purchasing the mystery box at a special price, I still don’t feel the small plastic bag I received is worth what I paid. It is not an item I would use, nor would I give it to anyone. I was looking forward to trying other items from your company but not after this purchase.

7 juni 2026
Review zonder uitnodiging
Logo Montana West World

Antwoord van Montana West World

Dear Customer,

Thank you for reaching out and for sharing your honest feedback with us. We truly appreciate your support and the trust you placed in our brand when making your purchase.

We completely understand your disappointment. While our mystery bags are designed to offer a fun and surprising experience with a variety of items, we recognize that the element of randomness means the outcome may not always meet every customer's expectations. We sincerely apologize that the item you received did not live up to what you had hoped for.

That said, we would still like to encourage you to explore other products in our collection. Our regular lineup offers a wide range of styles and designs that may be more aligned with your personal taste, and we are confident that you may find something you truly love.

To help us better understand your experience and look into the matter further, could you kindly provide us with your order number or the email address used for the purchase? This will allow us to access your order details and see how we can best assist you.

We value you as a customer and hope you will give us another chance to serve you better in the future. Thank you for your patience and understanding.

Beoordeeld met 5 van de 5 sterren

Well I had 3 teenage girls at my house…

Well I had 3 teenage girls at my house when the package came. I opened the first one and the girls were so excited and started taking things out of my bag as fast as they could. They liked every one better than the onebefore. Today is my day to look at each one.

22 augustus 2026
Review zonder uitnodiging

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