Love the mystery boxes! Such a variety of styles, colors and sizes .. something to go with any outfit or function! They are great quality bags and packaged so well! Arrived quickly! Have ordered m... Toon meer
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This is the first time I pre-ordered a product, so I was a bit hesitant, but Montana West World kept me well informed of the production timeline and shipping. The cat carrier exceeded my expectations,... Toon meer
UPDATE: Customer Service reached out and were super friendly and professional. A new order was IMMEDIATELY sent out and received it w/in 2 days! Thank you Montana West for making this right! Order... Toon meer
Bedrijf heeft geantwoord
Received a “rate your bag” request before my bags tracking has even been updated to shipped(still shows it hasn't shipped). How does one rate something they've yet to receive? Try again once you updat... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
MONTANA WEST specializes in offering Western-style apparel and women's handbags. Our mission is to capture the essence of American Western culture and translate it into fashionable designs and premium-quality products. As leaders in Western fashion, we offer a diverse range of styles and trends to suit the needs and preferences of our customers. Our apparel and handbag collections seamlessly blend traditional Western elements with modern design concepts, resulting in unique and appealing products. Whether it's classic cowboy-inspired outfits or trendy Western accessories, we strive to showcase the charm and allure of Western life in every detail. At MONTANA WEST, we prioritize both design and quality. We use only the finest materials and employ exquisite craftsmanship to ensure that each item is not only stylish but also durable and long-lasting. As a brand dedicated to Western fashion, we are committed to providing our customers with exceptional products and outstanding service. Through our offerings, we aim to celebrate and promote the rich heritage of Western culture while empowering individuals to express their personal style with confidence.
Contactgegevens
11536 Harry Hines Blvd #105,, 75229, Dallas, Verenigde Staten
- +1 972-241-9998
- social@montanawestworld.com
- montanawestworld.com
4,1
Goed
1K reviews
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I love a mystery bundle
I love a mystery bundle. This one was amazing, I was so excited ☺️ even my boyfriend was excited to see what I got! The package it arrived in was super unique it caught my eye automatically! I received a Wrangler wallet and Wrangler purse and a leather wallet! Amazing quality. I'll order again, would make great gifts as well. Shipping was fast! Prices are great, I highly recommend.
6 juni 2026
Review zonder uitnodiging
Both my mystery boxes i orders a week…
Both my mystery boxes i orders a week apart was the same. I love the quality but it saddens me I got 2 cactus purses and wallets.
6 juni 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
We sincerely apologize for the disappointment and inconvenience this experience has brought to you.
We highly appreciate you taking the time to share your honest feedback, as it helps us identify our shortcomings. Thank you very much for your long-term trust and support towards Montana West.
Your valuable comments have been noted carefully. Our team will conduct a thorough review and make targeted improvements to our product selection and packing process. We will strive our utmost to prevent similar situations from happening again and deliver a better shopping experience for all customers.
Once again, we apologize for the trouble caused. Should you have any other questions or concerns, please feel free to contact us anytime.
Wish you all the best!
I placed two mystery orders with this…
I placed two mystery orders with this company. The first order was great. The second order the purses were not as great but their mystery purses so that is to be expected but one of the purses was stained. Although they are mystery purses they are supposed to be new. When I reached out asking for a replacement. I never got a response. I will Not be ordering from this company again.
30 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
We are truly sorry to hear about your unsatisfactory experience with your recent orders.
First of all, thank you sincerely for taking the time to share your feedback and for your support to Montana West. We take product quality very seriously. All our mystery bags are supposed to be brand new and in good condition, so we feel really sorry that you received an item with stains.
We also apologize for the delayed reply when you contacted us for a replacement. This was not the service we aim to provide, and we have already looked into this matter internally.
Our team will strengthen quality inspections before shipment and optimize our customer service process to avoid similar issues in the future. We hope to have the chance to serve you again someday.
If you have any further concerns, please do not hesitate to let us know.
Best customer service experience!!
Best customer service experience I have had with any company. My order had gotten delayed through usps and they worked with them to get my order to me on time! I appreciate that so much!! The products are amazing and can’t wait to start using them!! Will defiantly be a repeat customer!!
28 mei 2026
Review zonder uitnodiging
Don’t hesitate ! Buy now!
Bought this billfold and phone holder and I love it. Bought in blue. Well made. Good craftsmanship.
Holds everything I need
Would purchase it again
30 mei 2026
Review zonder uitnodiging
Always get great items!
Always get great items!! Love everything wrangler high quality purses and wallets.. mystery items are my favorite to order
30 mei 2026
Review zonder uitnodiging
Their customer service is fantastic
Their customer service is fantastic! I was missing a purse, they found it in less than a day. Delivered it and its perfect. Quick and reliable
22 mei 2026
Review zonder uitnodiging
I paid $20 for a box valued at up to…
I paid $20 for a box valued at up to $90. I then was charged $10 for shipping. So total was $30. My box was worth $45. Not quite the savings I thought I would get.
15 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for your valuable feedback. We sincerely apologize that this purchase did not meet your expectations.
We understand you hoped for a better deal with the order. Your comment has been noted, and we will work to improve our products and offers.
Please let us know if you need further help.
The purse smells like cow shit
The purse smells like cow shit. I stuffed it with newspaper for 3 days but it didn't help. Next I used order eliminator for left it open for 4 days but it still smells bad. I used it different order eliminator and repeated the process but no luck. You can smell it 4 feet away. I'm waiting to hear back from the company. It's unacceptable
4 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for reaching out and sharing your honest feedback with us.
I am truly sorry to hear about the unpleasant smell coming from the purse you received, as well as the frustration and disappointment this has caused you.
Please accept our sincerest apologies for the inconvenience. We truly appreciate the time and effort you have already spent trying to resolve the issue on your own. Please know that we are here to help.
To allow us to look into this matter further and make things right for you, could you please kindly provide your order information? Alternatively, you are most welcome to reach out to our customer support team directly at support@montana-west.com, and we will prioritize your case.
Once again, I deeply apologize for this disappointing experience. We truly value you as a customer, and we are committed to resolving this issue for you as quickly and fairly as possible.
Thank you very much for your patience and understanding.
First time using this company
First time using this company. My purse was shipped in a plastic bag and arrived bent. When I called customer service they weren’t pleasant to speak to, didn’t apologize for the damages or the inconvenience of a return. If anything the representative acted as if I was a bother. I asked that my purse not be shipped in a plastic bag. She said they would try another carrier. If the next one arrives in the same manner I will not be buying anything again.
19 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for sharing your recent experience with us. I am truly sorry to hear that your purse arrived bent due to being shipped in a plastic bag, and that our customer service representative did not address your concerns with the care and respect you deserved.
Please accept our sincere apologies for the inconvenience and frustration this situation has caused you. This is not the standard of service we strive to provide.
I have notified our support team about your case. They will be reaching out to you shortly to resolve the matter properly.
We appreciate your patience and the opportunity to make things right.
Everything I wanted in a handbag
Everything I wanted in a handbag. Great deal great quality. Delivery in a timely manner.
13 oktober 2025
I ordered the $20 mystery bag
I ordered the $20 mystery bag. It came with a small brown crossbody bag. Its cute but not really my style. I didnt realize wrangler was owned by this company. Thats what brand it is so i though that was interesting. It was fun doing the mystery box thing but I wasnt really impressed with my bag. Thats just me though.
18 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for sharing your honest thoughts about the $20 mystery bag.
Please accept our sincere apologies for any disappointment you may have felt. Your feedback is truly valuable to us, and we will continue working hard to improve our mystery box offerings and overall customer experience.
Thank you again for giving us a try. We hope to have the chance to serve you better in the future.
I got the $30 wallet and tote mystery
I got the $30 wallet and tote mystery. I am very happy. It shipped and was at my house within a few days. Both are so cute!!!! I love them.
16 mei 2026
Review zonder uitnodiging
Anxiety of the Wait
I received my orders today, I got The Coffee,Whip stitch bag and wallet, I absolutely love it! Very tasteful,well made,and is able to be dressed up or down! I also got a Mystery Box for 20....it is a western suede,with fringe..really cute! I am very pleased with the quality of both handbags,and the price was unbeatable...I will be ordering more ...It's nice to see a company that caters to the average woman,and let her enjoy the quality and workmanship,without breaking the bank! Thank you!!
15 mei 2026
Review zonder uitnodiging
Will I ever see it!
18 days and no tracking. Rehearsed responses from customer service. Starting to believe this was a scam. That is besides the scam they run making you believe they are USA made. Straight from China. I better not get hit with bullshit duty fees. I purchased thinking it was an American product. After reply to review. It was another Automated reply blah, blah, reach out to you. They have auto replied 4 times now and twice verbally on the phone. "It is scheduled to ship next week" ALL LIES. We will have to update IF they reach out again to tell me it is scheduled next week. Just more Automated BS.
12 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for your patience.
I sincerely apologize for the inconvenience caused by the delay in shipping your order for MW-SET-1385G-8317W&P&D-BK.
Due to unexpectedly high demand for this product, we are currently experiencing longer-than-usual fulfillment times. Please know that we are doing our best to process all orders as quickly as possible.
To better assist you, our customer support team has been arranged to reach out to you directly. They will be in touch shortly to discuss your order and provide further updates.
Thank you again for your understanding and patience.
EXCHANGE90004270086/Great Purse
EXCHANGE90004270086 Purse.
Item Delivered May 11th. 2026
This Replaced a different Purse. The Customer Service was great, Delivery was fast. But, the Best Part is the Purse. It is Absolutely Beautiful, Lots of pockets,(Concealed Carry Satchel), Colorful and Shiny. All of the Items in the "American Pride", Collection Look Great!
With the Flags, Celebrating 250 yrs.
Order Before Their out of Stock Again.
Rain. WI
10 mei 2026
Review zonder uitnodiging
Ive order many items from the mystery…
Ive order many items from the mystery orders and absolutely love everything ive received!! So excited to order more!! Love the quality and the price!!! Montana West is amazing!!
9 mei 2026
Review zonder uitnodiging
1st choice - Montana West
Every Montana West purse/wallet I have purchased is the best quality. When I’m out & about, I get so many compliments on my purse. My husband always checks Montana West when purchasing a gift for me!
7 mei 2026
Review zonder uitnodiging
Really happy with my wallet surprise…
Really happy with my wallet surprise boxes! They are awesome.
5 mei 2026
Review zonder uitnodiging
Order # 90004313243 was bought as a…
Order # 90004313243 was bought as a gift but I never received my order. Contacted customer support but no response.
2 mei 2026
Review zonder uitnodiging
Antwoord van Montana West World
Dear Customer,
Thank you for reaching out, and I’m very sorry for the trouble and frustration this has caused you – especially since this was purchased as a gift.
I have looked into your order and see that the tracking information shows it was Delivered on May 3, 2026.
Could you please double‑check around your property (e.g., porch, mailbox, with a neighbor or front desk) in case the package was left in an unexpected spot?
If you still cannot locate the package, please contact our official customer support team at support@montana-west.com, and we will assist you further. We will also reach out to you directly to help resolve this matter.
Again, I truly apologize for the inconvenience and for any delays in our response. We appreciate your patience and will do our best to make things right.
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