Moore Barlow LLP Reviews 

As their client I did not feel they are defending my rights and interests at all .

I was referred to Moore Barlow as I was looking for a solicitor who would be quick, proactive, thorough and practical. My completion date was up against the deadline for stamp duty increases for first time buyers and so I needed to complete before the deadline. I'd heard of challenges faced by friends who used other solicitors which caused delays to their purchases and I didn't want to be in the same position.

I was helped by Verity at MB who was fantastic. She was really reliable and responsive, practical and kept the whole process moving without any intervention needed from me. She chased up delays with the other side and kept me informed throughout. Thanks to Verity's work we were able to complete ahead of the deadline.

A few examples of why the experience with MB was so positive:

- Fee transparency - Very clear up front pricing - covering fees, searches, disbursements etc. While slightly higher than other quotes, I wanted a service that removed as much admin as possible and so felt like very good value for money

- Proactivity - Verity sent updates throughout the process to give me the assurance that it was progressing, and was also regularly following up with the sellers' solicitors to keep the process moving. I didn't need to worry that it was progressing or to send chasers due to the proactivity.

- Clarity - Communication was very clear, and where there were things that I didn't know Verity explained everything either over email or on the phone

- Protecting my interests - A couple of snags were identified during the process, including building works that didn't have the right certification and the lease plan not accurately reflecting the demise of the property. These were identified by MB and then MB ensured that indemnity policies were taken out to protect me and were paid for by the sellers.

We recently used Moore Barlow for the sale of our existing home and the purchase of our new one. I knew from the outset that our sale was going to be complicated, so I was keen to use a local company with strong knowledge of the area.

Kathryn took on our case and was amazing from start to finish. Her communication was consistently clear and prompt, and she kept us informed at every stage. Efficiency is one of the most important things I look for when choosing companies to work with, and Kathryn absolutely delivered.

She made a potentially stressful process feel manageable, and I always felt confident that everything was in hand. I wouldn't hesitate to recommend Moore Barlow—and Kathryn in particular—to anyone buying or selling in the area, especially on the Kingsmoor Park/Moor Lane estate, where there are management companies and other parties involved. Now that we’ve worked together to define the process and contacts specific to this estate, Kathryn is in a knowledgeable position to help others navigate similar sales with confidence.

Excellent advice, efficient service, great communication

We had the absolute pleasure of working with Verity Mount at Moore Barlow during the purchase of our first home, and we couldn’t be more grateful for her support throughout the process. From the start, Verity was efficient, knowledgeable, and incredibly responsive—making what could have been a stressful experience feel smooth and straightforward.

She kept us informed every step of the way, explained everything clearly, and always had our best interests in mind. Thanks to her diligence and expertise, we completed in under two months—something we never imagined would be possible!

We wholeheartedly recommend Verity and Moore Barlow to anyone looking for a reliable, professional, and personable solicitor. Thank you again for everything!

Hardeep from the Richmond office handled the sale of our flat. Her communication and dilligence was excellent meaning we were able to sell the flat within 9 weeks of the offer being accepted. I would definitely recommend Hardeep to anyone selling their property. Thank you

Moore Barlow LLP provided a decent service overall, though not without some hiccups. Communication was consistent, and the staff seemed professional and knowledgeable. While the experience had some positive outcomes, certain areas could benefit from greater efficiency and clarity. This firm shows promise but may need refinement for a smoother customer journey.

This is my 3rd time using Moore Barlow for property transactions and the service has been excellent verity in the Woking office is really thorough updating me on everything and I would highly recommend her and will definitely use her services again.

I found the task of drafting my will daunting, but I need not have worried. When I met with Saima Hameed, she listened to my concerns and came up with a clear plan.
My will is drafted professionally and reflects my wishes and circumstances exactly. She was very knowledgeable and dedicated. I would highly recommend her.

I was disappointed with my experience with Moore Barlow. Rather than being upfront about any limitations in their knowledge regarding my case, there was a lack of transparency. I was even met with doubt regarding my version of events, which made it difficult to trust the process—especially when the solicitor mentioned they would need to Google what I had told them. This came across as unprofessional and did not inspire confidence.

I expected a more open and client-centered approach, particularly when dealing with complex and sensitive matters, as I have experienced with other firms I have consulted. Unfortunately, this experience left me feeling unheard and unsupported, compelling me to share my concerns.

I encourage others to carefully consider their choice of legal representation, as my experience with Moore Barlow was not reflective of the professionalism and diligence I would expect from a firm of their standing. While I anticipate a standard response, true client care should be demonstrated in the service itself, not just in damage control after a negative review.

Amanda Collins was easy to communicate with and sorted out our COP problems very professionally and to a tight deadline

Mathew and Olivia, have really been a god send throughout the whole process, and have both been extremely supportive, and have taken all the stress out of what could have been so different, could not recommend enough.

Professional and provided clear guidance through each step of the process both at the beginning and throughout. Good attention to detail and quick responses.

mathew claxson looked after us during our claim and got a great settlement for me and my son.
Matthew was easily reachable via email and phone throughout the prolonged period during our claim and gave clear advice throughout which we are extremely happy with.
we are also very grateful for matthew and the wider team for all the hard work they have put into our claim.

Suffered a major trauma contacted Moore and Barlow they came to hospital. I knew I was in great hands right away. Very professional they got me the best care I could possibly ask for and just focusing on getting me rehabilitated. Great communication through out the whole process no stress or worries. Becky and the trauma team have been first class from day 1 wouldn’t want anyone else looking after me or my case. Really can’t thank Moore and Barlow enough. Thankyou all so much.

I contacted Moore Barlow with a lengthy problem I have had with my GP not giving urgent treatment which if left would be life threatening.
A person rang to discuss the details and said they would get back to me for more detailed information.
That was over ten day's ago zI have tried phoning but the ringing goes from one phone to another to another.
I have tried filling their contact form on their website seven times but the " prove you are not a robot" question does not produce a question. Basically they are unobtainable
Update
I contacted the telephone number given and was pleasantly surprised that due to an error on the website which is now repaired I was thanked for bringing it to their attention twice
Further, the omission in not replying to my enquiry was also dealt with by an honest admittance of an admin oversite.
It is refreshing to experience a company who actually put their hands up to admit they are human. I was contacted at my convenience by a senior manager who discussed and informed me of the current situation.
I complement this company on their
integrity and recommend them without reservation

We are using Moore Barlow as together with myself and my brother they are executors of my late father's estate.
The service we have received to date has been absolutely terrible.
The actual solicitors who are executors have never contacted us; we have a legal executive who is not qualified or knowledgeable enough.
They have made numerous mistakes on the IHT forms and we have had to double check everything. They are uncommunicative and frustratingly slow.
For the last week we have been unable to contact anyone. All our emails and calls remain unanswered, the receptionist doesn't know who is in the building ( Richmond office), and there is no senior partner to speak to. To add insult to injury the complaints team aren't answering the phone either.
Truly appalling service at a very stressful time for us.

Speedy and efficient service. Gemma Richards communicated with me in an easy and understandable way. She was supportive throughout the process of evicting tenants for rent arrears.

Really happy with the advice / help we were given.
Thank you.

I would really like to thank Kathryn Rhodes for her brilliant work as we sold our leasehold flat and purchased our first house. It says on her profile that she is recognised for her communication skills. I thoroughly concur. She kept us informed throughout, was patient and reassuring, and guided us through the process. I would absolutely recommend.