It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Toon meer
Bedrijf heeft geantwoord
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Toon meer
Bedrijf heeft geantwoord
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
2K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Your service is responsive and…
Your service is responsive and courteous, but you don’t reward existing customers compared to the market, the prices just keep creeping up.
27 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We appreciate your kind words about our service and understand your concerns regarding pricing for our valued, long-term customers. We are always reviewing our offerings to ensure they remain competitive and fair.
Kind Regards,
Chloe
Motor Vision.
How to keep a customer base
Unlike most insurance yours stayed pretty much the same instead of going lots higher.
This for me with the ease of taking out is the way to keep customers.
(Let's see if I ever need to claim that is as good)
27 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We are so happy to hear that our service and pricing have met your expectations. We appreciate your positive feedback and look forward to continuing to provide you with excellent service.
Kind Regards,
Chloe
Motor Vision.
Renewal gone wrong!
Policy renewal went from £275 to £1569 due to address change and no blame accident on a third parties policy, even though I had protected no claims and max no claims, im 69.
Got cover with another provider for similar previous rate, shop around!
27 juli 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for your feedback.
We're sorry to hear about your experience. We understand how concerning it can be to see a significant increase in your renewal premium, particularly when you have many years of no claims discount and protected no claims.
Unfortunately, we are unable to control how insurers calculate premiums. When details such as an address change or claims history are updated, insurers reassess the risk and provide quotes based on their current underwriting criteria and the live insurance market at the time. This means premiums can change significantly, even where a customer has protected no claims discount.
We appreciate that this outcome was disappointing, but we're pleased you were able to obtain alternative cover that better suited your needs. Thank you for taking the time to share your feedback, and we wish you all the best for the future.
Kind regards,
Molly
Motor-Vision
This is the second year I have renewed…
This is the second year I have renewed my car insurance with motor vision. This shows that I was happy with their service.
Thank you and hopefully all being well I may go with them next year.
10 juni 2026
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you've chosen to renew your car insurance with us for a second year! Your continued trust means a great deal to our team. We truly appreciate your positive feedback and look forward to potentially serving you again next year.
Kind Regards,
Emily
Motor Vision
Very good easy process and at a great…
Very good easy process and at a great price have always been kept informed and updated would recommend
20 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our process easy and our prices great! We're also pleased that we kept you informed and updated throughout. Your recommendation means a lot to us.
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Motor Vision
Very easy to deal with
20 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so pleased to hear that your experience with us was easy and straightforward. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Motor Vision
Minor query with breakdown cover
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
27 juli 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that Chloe in our team was able to assist you efficiently with your breakdown cover query. We appreciate you sharing your positive experience with us.
Kind Regards,
Emily
Motor Vision
Seamless to work with
19 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're thrilled to hear that your experience with us was so smooth and effortless. Thank you for your wonderful feedback; we truly appreciate it.
Kind Regards,
Emily
Motor Vision
Very simple process at a good price.
18 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We are delighted to hear that you found our process simple and our pricing satisfactory. Thank you for your wonderful feedback!
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our service quick, easy, and competitively priced. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you experienced good correspondence and found our pricing to be fair. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Straight forward to deal with and very…
Straight forward to deal with and very happy with the price
17 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're glad to hear that you found our service straightforward and that you were happy with the price. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you found your experience with us to be straightforward and positive. Thank you for sharing your feedback!
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you found our pricing fair, renewal process easy, and customer service helpful. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Motor Vision Insurance
Motor Vision Insurance, made it very easy not only to get insured but to beat the price of my previous insurance company by a very large margin. Not for less cover, but for better. If you are about to renew your insurance, give MVI a go, it will be worth the time, after all that's all it takes, if they can do you a better deal , then it is worth it. In these times when we all need to save money on as much as possible.
18 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that we could make the process of getting insured easy for you and that we were able to offer a better deal with improved coverage. It's wonderful to know our efforts to provide value are appreciated, especially in these times. We truly value your recommendation.
Kind Regards,
Emily
Motor Vision
Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you found our service excellent and straightforward. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Emily
Motor Vision
Very quick and easy to get a very…
Very quick and easy to get a very competitive quote which we took out. The staff were very helpful and courteous and answered all my questions
15 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our quote competitive and the process quick and easy. We appreciate your kind words about our staff's helpfulness and courtesy.
Kind Regards,
Emily
Motor Vision
Took money from my account without…
Took money from my account without authorisation causing me to lose many hours trying to resolve as the communication is very poor to the point of non-existent. If you can't employ human beings to reason with at least give your algorithm bot rubbish some logic and recognition of the basic issues that you cause your customers.
18 juli 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration, particularly regarding the wait times and your difficulties contacting us through our online services.
Our records show that your policy was set to automatically renew, and in line with the information provided in your renewal documentation, the premium was collected seven days prior to the renewal date. We appreciate that this may not have been expected and understand the inconvenience this caused.
As soon as the issue was raised via phone and email, a full refund was processed on the same day and returned to the card used for the original payment. Please note that while the refund was issued immediately, it may take a few working days for the funds to appear in your account, depending on your card provider.
We sincerely apologise for the inconvenience and the time taken to resolve the matter. We also appreciate your comments regarding our communication channels and automated services noted in this review and others, as customer feedback helps us identify areas where we can improve. Thank you for bringing your concerns to our attention.
Kind regards,
Molly
Motor-Vision
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our service fast and efficient, and that our pricing met your expectations. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
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