It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly.... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I needed insurance for my classic car. The quotation process was easy, all additional options and costs were clear. The quote wasn't the cheapest but offered the best cover without add ons. The online... Toon meer
Bedrijf heeft geantwoord
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me... Toon meer
Bedrijf heeft geantwoord
Customer service agent Emily was very efficient ,she understood my queries immediately and answered them fully and promptly . Great service , which is rare these days . I am 100% satisfied , w... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
2K reviews
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Antwoord van Motor Vision Insurance
Hi,
We are so pleased to hear that you found our service excellent and straightforward. Thank you for taking the time to share your positive experience with us!
Kind Regards,
Emily
Motor Vision
Very quick and easy to get a very…
Very quick and easy to get a very competitive quote which we took out. The staff were very helpful and courteous and answered all my questions
15 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our quote competitive and the process quick and easy. We appreciate your kind words about our staff's helpfulness and courtesy.
Kind Regards,
Emily
Motor Vision
Took money from my account without…
Took money from my account without authorisation causing me to lose many hours trying to resolve as the communication is very poor to the point of non-existent. If you can't employ human beings to reason with at least give your algorithm bot rubbish some logic and recognition of the basic issues that you cause your customers.
18 juli 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration, particularly regarding the wait times and your difficulties contacting us through our online services.
Our records show that your policy was set to automatically renew, and in line with the information provided in your renewal documentation, the premium was collected seven days prior to the renewal date. We appreciate that this may not have been expected and understand the inconvenience this caused.
As soon as the issue was raised via phone and email, a full refund was processed on the same day and returned to the card used for the original payment. Please note that while the refund was issued immediately, it may take a few working days for the funds to appear in your account, depending on your card provider.
We sincerely apologise for the inconvenience and the time taken to resolve the matter. We also appreciate your comments regarding our communication channels and automated services noted in this review and others, as customer feedback helps us identify areas where we can improve. Thank you for bringing your concerns to our attention.
Kind regards,
Molly
Motor-Vision
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our service fast and efficient, and that our pricing met your expectations. Thank you for your positive feedback!
Kind Regards,
Emily
Motor Vision
Reviewing customer service -
Reviewing customer service -
Sent a panicked Whatsapp message at around 3am.
Received a reply from Chloe by 8:10 (before opening) and issue was totally sorted by 8:20.
Could not ask for any more.
23 juli 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
We are so glad to hear that our team was able to resolve your issue quickly and efficiently, especially given the urgency. We always aim to provide prompt and helpful support, and it's wonderful to know we met your expectations. Thank you for sharing your positive experience!
Kind Regards,
Jess
Motor Vision.
Really easy to sort out my insurance
Really easy to sort out my insurance. No hassle at all. Plus a very good price.
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're happy you found sorting out your insurance easy and hassle-free, and that you were pleased with the price. Thank you for your positive feedback; we appreciate it!
Kind Regards,
Chloe
Motor Vision.
Once I got to a live person with a…
Once I got to a live person with a vocal not typed interaction he was very helpful indeed and completed my insurance very efficiently and politely..Many thanks
17 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that our team member was able to assist you efficiently and politely. It's wonderful to know you had such a positive experience with us. Thank you for your kind words!
Kind Regards,
Chloe
Motor Vision.
Very easy to change my insurance to…
Very easy to change my insurance to with confidence
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so pleased to hear that you found changing your insurance to be an easy and confident experience. Thank you for sharing your positive feedback with us.
Kind Regards,
Chloe
Motor Vision.
Look no further.
Easy application process. The best prices for comprehensive cover anywhere. Highly recommended.
16 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our application process easy and our prices to be the best for comprehensive coverage. Your high recommendation is greatly appreciated!
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
We appreciate your feedback regarding our pricing and service quality. We are always working to improve.
Kind Regards,
Chloe
Motor Vision.
Tried extremely helpful when trying to complete insurance quote…
Tried to complete insurance quote online through a comparison site but failed. Spoke with Joseph Cassidy on the phone at Motor-vision who was extremely helpful, patient and knowledgeable. He guided me through the process and Infact was able to get a better price for me than online. The quote was far less than my last years car insurance . Would definitely recommend and will probably re insure next year.
20 juli 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
We are delighted to hear about your positive experience with us! It's wonderful to know that our team was able to assist you effectively, especially after encountering difficulties online. We always strive to provide helpful and knowledgeable service, and we're so pleased that we could secure a better price for your car insurance. We truly appreciate your recommendation and look forward to assisting you again next year.
Kind Regards,
Chloe
Motor Vision.
I unfortunately had to sell my car 3…
I unfortunately had to sell my car 3 months before the end of my policy. As a result i had to pay twice the amount that i would have had to pay if i had left it running due to the ridiculous cancellation fee
20 juli 2026
Review zonder uitnodiging
Antwoord van Motor Vision Insurance
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the cancellation fee and outstanding balance owed. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Motor-Vision
Renewing Motor Insurace
Renewal only a few pounds higher than last year - unlike most insurers who offer competitive price to gain you as a customer in year one and then on renewal hope that you haven't noticed that they have increased renewal price by hundreds of pounds ... and therefore no reward for loyal customers - Well Done Motor Vision !
15 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're happy to hear that our renewal pricing has met your expectations and that you appreciate our approach to customer loyalty. We always aim to provide fair and consistent pricing for all our valued customers. Thank you for your positive feedback; it means a lot to us.
Kind Regards,
Chloe
Motor Vision.
Really quick and efficient quote
Really quick and efficient quote. Saved nearly £100 from my previous insurer. Simple direct debit set up now im good to go.
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so pleased to hear that our quote process was quick and efficient for you, and that we could help you save money. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
I think they actually went back to the…
I think they actually went back to the market and got a better deal!
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you feel we provided an excellent deal! We always aim to offer the best value.
Kind Regards,
Chloe
Motor Vision.
Easy to join
Easy to join, not pushy like other companies, everything explained in a way the ordinary person can understand. The Service was quick and easy to do and the cancellation esily explained
10 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so happy to hear that you found our service easy to understand and efficient. We truly appreciate your kind words and positive feedback.
Kind Regards,
Chloe
Motor Vision.
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found our prices competitive and experienced good customer service. Thank you for sharing your positive feedback; we truly appreciate it!
Kind Regards,
Chloe
Motor Vision.
Clear and efficient.
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Very straight forward seems like very…
Very straight forward seems like very well organised thank you
14 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're so glad to hear you found our processes straightforward and well-organized. Thank you for your kind feedback!
Kind Regards,
Chloe
Motor Vision.
Quick and easy process for making an…
Quick and easy process for making an car insurance..
13 juli 2026
Antwoord van Motor Vision Insurance
Hi,
We're delighted to hear that you found the process of getting car insurance to be quick and easy. Thank you for sharing your positive feedback!
Kind Regards,
Chloe
Motor Vision.
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