Motorfinity Reviews 

I would avoid using this company, especially if you are paying the full amount for your new car.

The fact you are forced to pay for your car upfront in full before ever seeing the vehicle, leaves you at a huge disadvantage from a consumer rights point of view and from a financial point of view.

I have used Drive the Deal, Car Wow, and Broadspeed all with excellent service and way better than this company. You pay a deposit and see the car and the pay the balance with them after you are happy. A much better system.

I ordered a new car, paid upfront and had to have it insured for the day it arrived at my address. I was told it was to be delivered on a transporter to keep only minimal mileage on the new car.

I was contacted at 1430 hours on the day of delivery that the car would not be delivered, as it had been damaged at the dealership. The damage was discovered by the delivery driver on the day of delivery and missed on the PDI by the dealer. I was sent a picture by Motorfinity of damage, that I was informed was to the rear of the vehicle, a deep scratch and gouge down to the primer.

I was told the damage would be repaired and I would get a new delivery date. So I was paying for insurance and lost interest on the initial full payment and without a car.

The car was eventually delivered just two days short of two weeks later. The car arrived filthy inside with mud and gravel and finger marks all over the central console, with 29 miles on the clock. I discovered scratches down the rear offside back pillar of the vehicle. I checked the rear of the vehicle and could find no sign of the damage, as shown in the picture sent to me, it was soon to become obvious why not.

There was no explanation of why there was 29 miles now on the clock, but from the state of the interior it was obvious some one at the dealership had been using the car.

No help or assistance was forthcoming from Motorfinity and we had to deal with a rude and uninterested dealership ourselves. They eventually agreed to send out a repair team to my address, to repair the scratches. This was to be carried out in two further weeks time. They could not explain the mileage on the car, at this time, but they said it was much less at the dealership!?

So nearly a month with no vehicle that was costing me money in terms of no car, insurance payments and lost interest, plus now devalued by the increased mileage.

For the inconvenience I was offered a £50 valet and a bootliner.

The car was repaired on my drive, a month after it should have arrived in pristine new car condition.

So I drove it for the first time to a ceramic paint protection company. They contacted me shortly after drop off, to ask if I knew the car was damaged on the drivers door. I was in shock and immediately went to see the damage.

I could not believe it when they showed my the damage on the drivers door, it was exactly the same as portrayed in the picture sent to me by Motorfinity, but it had been poorly spray painted and not sanded back and correctly filled.

I had been falsely told by Motorfinity and the dealer this damage was at the rear of the vehicle.

I took the car to a local independent paint repair company and they quoted me £377 to repair the door.

So an independent company is quoting me £377 to repair a brand new car and a repair Motorfinity and the dealer had said was repaired correctly.

I made a formal complaint and Motorfinity and the dealership have completely ignored the facts and evidence provided, even the independent evidence of the paint repair company .

They now claim the mileage put on the car was to drive it on the road to the paint shop, and 12 miles on a PDI drive. I am not sure why they would think either would be authorised or acceptable with a new car?.

Especially when they couldn't even see the damage on the drivers door found by the delivery driver on delivery day, during the 12 mile drive in my car.

I asked for the £377 cost of repair or for them to repair the vehicle, and some good will gesture for all the financial loss, devaluing of the car and the inconvience.

I was offered the £50 valet, a set of car matts and a boot liner that they claim comes to the value of £200. That doesn't even cover the repair cost.

Motorfinity showed no support or customer service and just supported the dealership.

I have sent my case to the Motor Ombudsman.

Avoid them at all costs.

I am interested and astounded that Motorfinity and the dealership seemed to be wanting some recognition for the repairs, or should I say based on the independent examination, attempted repairs of the car?!! It is supposed to be a brand new car, it should arrive in perfect condition, they can spend millions repairing it and it still would not matter as it should never have been damaged in the first place.

It is a big step making a large purchase on line, but we were very happy with the service we received at all stages of the process.
The sales team of Brady O'Donnell and Patrick Roberts made sure they provided us with all the facts we needed to choose our purchase. They then passed us on to Kit Matrix and Lucy Smith to complete the deal.
On any occasions that they were not immediately available, other team members were always willing to help. We found all of the staff helpful and supportive.
We would definitely consider using Motorfinity again and have no hesitation in recommending them to others.

From the first telephone contact that was made to Olivia Wise through to finalising our eligibility with Kitt Matrix, we can only comment with positivity. Olivia was skilled, professional, helpful and friendly and did all that she could to ensure we understood the process of purchasing a vehicle with Motorfinity. Olivia was also prompt in her responses and very knowledgeable. Similarly, when Kitt became involved with our order, we experienced the same level of professionalism and skill.

Extremely helpful from start to finish, would definitely recommend them.

Simple, efficient and excellent service from start to finish. Helped by, Lucy Smith, Faye Warren and Kitt Matrix.

The company is brilliant. They do what they say and are very organised and helpful. Katie Powell kept me updated all the way through the process. It was daunting paying online but reassurance is given and you can send a small test amount to make sure the action runs smoothly, highly recommended and would purchase from them again. Delivery driver was amazing as I needed the car at 6am and he was more than happy to oblige. Well done to all.

Thank you all at Motofinity for a seemless experience. Disappointed that I was given mid May for delivery which was then moved to early June. However a couple of days notice car was delivered at the end of May.

Will definitely use Motofinity for my next car.

Living in Northern Ireland I thought I would experience difficulties due to the Windsor Framework. I found the whole experience of purchasing a new Toyota easy and the staff I encountered in several departments very friendly and helpful. Special mention to Lucy, Brady and Kitt.

First and foremost a great discount on the price of a Yaris Excel Hybrid. Communication with the Sales Team and then Delivery team was always quick and professional,

Olivia & Lucy made the whole experience a pleasure
I was updated weekly the progress of my new car as it went through the various stages of being built with estimated timeline for completion of each stage
They organised a competitive quote for my part exchange
On the day of delivery all went smoothly and the part exchange picked up on the same day

Very courteous and efficient staff and they provided good support throughout the buying process

Smooth operation from the start, kept updated and new car delivered. Achieved a discount of £8100 on a new Hyundai Tucson N line S.

For clarity, I am writing this review AFTER delivery of my lovely new IONIQ 5, all ordered from and organised by Motorfinity. I can honestly say it is the best experience I have ever had of making a major purchase, especially a car purchase.
There was never any "hard sell" in fact, communication, initially by phone then by e-mail was excellent. Each part of the process was handled by a different person, but the handover was clear and I was always confident in the best way to contact the team. The DISCOUNT was so big, my wife was anxious ... "was it a scam?" But nothing further from the truth. This is a highly professional company delivering amazing discounts and fantastic service to customers. 100% worth 5 stars! Thank you Motorfinity!

Fast, efficient, friendly, and a great price.
Excellent !

Clear, precise and efficient service

The discount received on my new factory-built Skoda Superb and the service provided by the Motorfinity team was nothing short of BRILLIANT! Everything from my initial enquiries, ordering and the delivery process was smooth and efficient. I was suitably impressed by the professionalism and timeliness of the communications in response to my queries, and the regular updates I received. The service by the team has been exemplary and undoubtedly ‘five-star’ worthy. I can highly recommend Motorfinity to anyone who is considering purchasing a new car...the discounts are ‘extremely good’, as is the service. A big thank you to the team, with particular thanks to Account Manager Patrick (Roberts), Kitt (Matrix), Fiona (Bennison) and Lucy from Sales and Delivery who I dealt with throughout the process. Great job team - yet another very satisfied Motorfinity customer!

My second car from Motorfinity, great support throughout the process

Motorfinity were very engaging at all stages of my purchase and negotiated a great deal on my new car. My Account manager, Katie did a great job throughout!

First time buying a car with Motorfinity and the process was very smooth and straightforward. The website is easy to navigate with a simple step by step process to select your car and add on any optional extras. Contact by team members via phone and email was spot on and they couldn't have been more helpful. I was kept fully informed during the process from my order being accepted all the way through to my car being delivered. Especially I'd like to thank Cameron Jones, Kitt Matrix and Fiona Bennison as they expertly guided me through my car buying journey.

I couldn't be happier. Four years after my first effortless purchase with the company, rising fuel costs prompted this switch to electric. Account manager Luke delivered a fuss-free, irresistible deal – a massive discount, free EV charger, 10,000 free electric miles and a five-year service plan. My part-exchange negotiating the best price and a dream driveway delivery was arranged by Katie. The Ford Puma Gen E is beyond expectations. I’m thrilled with my purchase. Thank you Motorfinity!