Hello, I received my new Škoda Elroq on the 5th October. It was safely delivered to my house by a very helpful and courteous delivery driver on a trailer. He didn’t rush us while we checked the car. O... Toon meer
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The main reason for 5 stars is the large discount that Motorfinity provided. This made a new car with zero miles, new tyres and a full warranty about the same price as a used one. The service from M... Toon meer
Bedrijf heeft geantwoord
First new car bought through Motorfinity and wouldn’t hesitate to use again. The savings were double on what my local Kia dealer could offer. Very professional throughout and answered all my ques... Toon meer
Bedrijf heeft geantwoord
From initial inquiry to delivery, I received an excellent service. Patrick managed the early sales steps and was very clear in what was on offer and how to progress the purchase. After order, Lucy of... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Big discounts on new cars for those who go the extra mile. That’s what we’re all about. We believe our frontline workers should know how much they’re valued. We work hard to bring you unbeatable offers that aren’t available to the public. No hidden fees. No pushy salespeople. Just exclusive prices for those who serve our communities. Because you’ve got enough on your plate, we’ve made car buying easy with online support, expert advice, and zero hassle. Low prices just for you. Service that puts you first. Driven to reward you. Motorfinity.
Contactgegevens
Motorfinity, 3, Northgate Terrace, Northern Road, NG24 2EU, Newark, Verenigd Koninkrijk
- 01636 558 885
- hello@motorfinitygroup.co.uk
- motorfinity.uk
4,9
Uitstekend
3K reviews
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Excellent service throughout. Fiona did a stellar job!
15 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the lovely review! We are really pleased Fiona looked after you so well throughout. We will make sure she sees your kind words. We hope you are loving your new car!
Second car purchase
This was our second car purchased via Motorfinity. The process is very simple and now we wouldnt use anyone else.
Cameron placed the order and it was all very straight forward.
Fiona and her team organized the delivery which went smoothly as expected.
Thank you to everyone, until the next time!
26 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you so much for coming back to us for your second car! We are really pleased Cameron and Fiona made the whole process so smooth and straightforward once again. We will make sure they both see your kind words. We look forward to helping you again next time!
Excellent experience
The team at Motorfinity are always helpful and quick to respond to any questions. Motorfinity kept me updated at every stage of the vehicle purchase process. All of the team provided excellent service and made the process easy. Well done all
26 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the kind words! We are really pleased the team kept you so well informed throughout and that the whole process felt so straightforward. Well done indeed to all involved. We hope you are loving your new car!
Fantastic discount and service from the…
Fantastic discount and service from the team. Josh, Lucy, Kitt, Fiona, Rebekah, Amy. Part exchange was excellent and were given a very good price. The delivery of new car was equally very efficient and the guy who delivered the car was extremely patient and happy to answer all questions and queries. With out a doubt would purchase again from motorfinity.
25 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the wonderful review! We are so pleased the whole experience from part exchange through to delivery was such a positive one and that the team looked after you so well throughout. We will make sure the team see your kind words. We hope you are loving your new car!
Very supporting service from Motorfinity delivery team.
We had very friendly and supporting service from the Motorfinity delivery team, especially Fiona who went above and beyond to support us throughout the whole process.
8 mei 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the lovely review! We are really pleased Fiona and the delivery team looked after you so well throughout. We will make sure Fiona sees your kind words. We hope you are loving your new car!
Friendly customer support all the way…
Friendly customer support all the way through from initial contact to delivery of the new car. Highly recommended and avdeservdf 5 stars from me.
24 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the kind words and the recommendation, we are really pleased you felt well supported throughout the whole process. We hope you are loving your new car!
Amazing service
Motorfinity were fantastic from start to finish from both taking my initial order to keeping me updated along the way and sorting out delivery. I would definitely use them again and have recommended them to friends.
24 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the brilliant review and for recommending us to your friends, that really means a lot. We are so pleased the whole process felt so positive from start to finish and we look forward to helping you again in the future!
Brilliant discounts and service.
I have purchased two cars through Motorfinity and I can say the whole process was brilliant. They take part exchange and your old car is collected and the new one delivered on the same day. The staff are first rate and very helpful from start to finish. You also get brilliant discounts on dealer prices.
I have no hesitation in recommending Motorfinty for the purchase of your new car.
7 mei 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you so much for coming back to us for your second car, that really means a lot to us! We're so pleased both experiences have been so positive and that the part exchange and same day collection and delivery made things so convenient. We really appreciate your recommendation and look forward to helping you again in the future.
Effort less
Effort less, very helpful staff throughout, from first contact to delivery, regular updates on progress. Well impressed. Was a special order, so was a time delay but my choice. Unlike dealers who will try to sway you towards what they have coming in, this was me deciding then they order it.
29 mei 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the great review! We're really pleased the whole process felt so effortless and that you were kept well updated throughout. It's great to hear you felt fully in control of your choice from the start, that is exactly how it should be. We hope you are loving your new car!
My second purchase from Motorfinity
This is my second purchase from Motorfinity and as before I am exceptionally delighted.
It's been an absolute pleasure to deal with everyone that I either spoke with or emailed.
Cameron Jones started the ball rolling in processing my order, I simply provided him with the spec directly from Audi UK.
I dealt with Cameron 5 years ago on my first purchase and he had just stated with Motorfinity; the fact that he's still there speaks volumes.
Kitt Matrix then provided details of discounted service plans which I had not had before through Motorfinity, only direct with Audi. I was a little apprehensive because it was difficult to compare with Audi pricing but Kitt quickly provided me with a breakdown, facts and figures and I was quickly convinced, no hard or pressure selling at all....wonderful
The delivery team then took over, headed by Katie Powell who kept me up to date with progress from build week to it landing on a UK dockside and then to the final delivery day.
Cameron processed my PX and got a very fair price for it, saved so much hassle for me, such a joy.
I had a very tight window for delivery due to pre-booked holidays but the whole team took it on board and worked hard to ensure it was delivered just 2 days prior to my holiday.
Special mention to both the companies who delivered the new vehicle and collected the PX, it all went very smoothly apart from the delivery driver's satnav that took him and his articulated trailer on a single track winding road instead of the main road for some reason!!!
Thank you everyone, look forward to doing it all again in a few years time when I've saved my pennies up again!!
4 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you so much for coming back to us for your second purchase and for such a detailed and wonderful review! It is brilliant to hear Cameron has looked after you just as well five years on, and that Kitt, Katie and the wider team all pulled together to meet your tight delivery window. We will make sure Cameron, Kitt and Katie all see your kind words. We hope you are loving your new Audi and we look forward to helping you again when the pennies are saved!
A great value way to purchase a new car
All ran very smoothly. I was slightly nervous of passing over a lot of money on line before receipt of vehicle but Trustpilot reviews are very good.
On some communications, responses were a little slow and I would have liked to have had receipts for part payments made.
The delivery service was good but there was a second signature box which I was asked to sign without seeing the full document. In hindsight, this should not have happened. All minor points as all turned out well.
17 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the honest feedback and we are really pleased everything turned out well in the end. We completely understand the nervousness around online payments and will take your points about response times, payment receipts and the delivery documentation on board. These are really useful to know and we will work to make sure the experience is even smoother for future customers. We hope you are loving your new car!
Great Deal On A New VW Tiguan
Originally worried that the old adage If It Looks Too Good To Be True it probably is, so where is the catch. Well there isn’t one I saved over £8k on brand new VW Tiguan. The whole process was seamless, follow all the instructions, all worked as I would have hoped. The team at Motorfinity had it all covered, if I was marking their course work A*.
Anything I didn’t like - no, however if you’re happy to buy a car unseen then it’s for you. My car was delivered on a transporter at the agreed time and date was as I hoped with just 5 miles on the clock it was just out of the factory condition, perhaps the valeter could invest in a new cloth the windscreen was smeared but hey I am being very picky.
Motorfinity did offer a not very competitive trade in on my old VW but I don’t think that’s their game, sites like Motorway (others are available), would have given me a better price. How do they do I may be wrong but I think they can tap into the huge discounts available through fleet purchases. It’s a win win.
18 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for such a brilliant and honest review! We're so glad there was no catch and that you saved over £8k on your new VW Tiguan, A* is very kind! We'll take note of the feedback on the valet and the trade in too, it's always helpful to hear where we can improve. We hope you're absolutely loving your new car and we look forward to helping you again in the future!
This is a must In purchasing a car
This is a must what a really good way to purchase a car
From chatting with Luke who helped with the initial purchase and arranging trade in to Fiona who is really on it in dealing with customers and all concerned
The whole team appear to be fully committed to customer satisfaction also many thanks to Kitt and Katie keep up the good work Excellent 👏
What else can I say
Well done to all
18 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the wonderful review! We're so pleased Luke, Fiona, Kitt and Katie all made such a great impression and that the whole experience felt so positive from start to finish. We'll make sure they all see your kind words. We hope you're loving your new car!
Great service
Fiona and Luke has done a great job . Very response and helpful. One star less just because the car took a while to arrive otherwise no issues
17 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for the great review! We're so pleased Fiona and Luke kept you well supported throughout, we completely understand the wait can feel lengthy sometimes and really appreciate your patience. We hope you're loving your new car!
Ordering the car and the process of…
Ordering the car and the process of buying the car has been very easy. It's worth visiting dealerships to have look at the cars as well because you are just looking at pictures otherwise. It's also a very good price.
The problem was the delivery time. In fairness this may not be completely attributable to Motorfinity. It could be the manufacturer. Having ordered in Jan for April the car is due to be delivered in mid June. Hope the car is okay after the wait.
15 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Of course, sorry about that!
Thank you for the review and for your patience throughout the wait. You're absolutely right that delivery timelines can sometimes be impacted by manufacturer schedules which can be outside of our control, but we completely understand how frustrating a longer wait can be. We're really pleased the ordering process was so straightforward and that you're happy with the price. We hope the car is everything you've been waiting for and that you're loving it very soon!
From pre-sales to post-sales what an…
From pre-sales to post-sales what an amazing team. I couldn't ask for more, I couldn't be happier with how easy these guys made my journey to my brand new car at an incredible good price. My dream car delivered to my door 100% hassle free. Thank you Faye, Kitt, Katie and everyone else working on the background. I shall repeat this dream with Motorfinity in a few years.
8 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you so much for this brilliant review! We're absolutely thrilled the whole journey from pre-sales to post-sales was such a positive experience and that your dream car arrived hassle free at such a great price. Faye, Kitt and Katie will all be delighted to hear your kind words, we'll make sure they see them. We can't wait to help you again in a few years!
I have had a dreadful experience with Motorfinity
I have had a dreadful experience with Motorfinity.
I enquired about a new Lexus NX on the 15th January 2026, I was informed the delivery date would be March 2026. I completed my order form on the 20th January 2026 and by this time I was informed the delivery date was April 2026. I received my vehicle on the 9th June 2026, very disappointed to say the least. Whilst waiting for my vehicle I had emailed the delivery team re updates , some of the replies very rude and abrupt [ the cheek of my asking for an update ].In my humble opinion Motorfinity are very poor giving out updates . Due to receiving my vehicle nearly 5 months after ordering it, my own vehicle had depreciated nearly £2000 from what I had budgeted for re the sale of my old car and purchase of the new car.
Will never use Motorfinity again
9 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Dear Owen
Thank you for your feedback and please allow us to apologise to you for not meeting your expectations at this time. Motorfinity are here to provide brand new vehicles to our eligible audience with a discount to give back to those who give so much to us. It is upsetting to know that we have not met your expectations and it was clear in my review of this Trustpilot, that you personally felt your experience of buying a new car was not a happy one.
I would like to demonstrate the updates provided were in line with our normal operating standard and will outline the communications below.
As you mention the order was placed mid January and on January 28th you were issued a welcome email from the delivery team. The team contacted you again on the 4th February as they wanted to give further information on the level of communications you would be likely to receive in March to manage your expectations.
By the end of February we were able to advise that the car about to go into build and on this email we outlined what the next steps of the process would be.
Mid March, we were in touch with you again to provide paperwork to you. At the same time, behind the scenes we asked the dealer if anything could be done to speed up the vehicle. A few days later we wrote to you again with an updated ETA for the vehicle to land with the dealer which was mid May.
On the 8th April we wrote with a Port of Exit email as we received notification that the car had been built and on the 29th April you wrote to us stating you were unhappy with the shift in delivery timescales and that you received no updates however it is clear from this review that information was being relayed to you at frequent intervals and alongside the changes in vehicle status. We acknowledged and responded to this email.
One of our emails to you listed the steps in the delivery logistics and on the 30th April you indicated that you expected updates at each of these stages. We wrote to you advising that we don’t have physical dates for some of the stages and unfortunately missed a greeting off our email which was sent without a ‘Good Afternoon’ or a ‘Hello’. We apologise profusely for the unprofessional email which was a genuine mistake.
Between early May and the 20th, the communications were frequent between both parties and on the 20th May the vehicle arrived at UK port which meant it was just a case of the car reaching the dealership and the final delivery stages. Ultimately the car was delivered on the 9th June.
Each time we wrote to you, you asked questions and these were responded to in a timely manner nearly always on the same day.
In relation to the delivery timescales, we can only relay information we get from the supplying dealer. We take guidance from them on the delivery dates and these will be estimated dates. Whilst it is a significant shift between April and June, transparency was maintained in all communications to you and we do apologise for any delays.
We realise that you had a forecast for when the delivery was going to be and wanted to line up the sale of the existing car so we apologise for any inconvenience that came from the delivery changes.
Motorfinity liaise with a broad range of customers daily and have to set a company standard for the level of updates given. Ideally it would be great to updates customers with their frequency preferences in mind however unfortunately we just don’t have capacity to make things more tailored and this is why we update you at set intervals, on a regular basis and keeping continuity for all customers.
It can seem a little quiet at the beginning of the process as there is not much information to share however we would still write to you every four weeks even if there was no update. At the end of the process the communications do naturally become more frequent.
Once again, we would like to take the opportunity to apologise for the experience you have had and we take on board all of your comments.
When vehicle we were trading in was…
When vehicle we were trading in was written off three days before sale. Motorfinity delayed the delivery whist we were paid out by insurance company and took a weeks holiday. The new Lexus was delivered at the correct time on the rearranged date and at a price a main dealer could not match. All the staff we dealt with were very professional particularly Faye and Fiona.
5 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you so much for your kind words. Motorfinity appreciate you taking the time to share your experience with us. Faye and Fiona are always very efficient and a true asset to have on our team! We count ourselves lucky that you have taken the time to leave such positive comments. Happy Motoring in your new Lexus!
Really happy with my decision to…
Really happy with my decision to purchase my new car from Motorfinity - Olivia and Lucy were amazing in answering questions and keeping me up to date with the car delivery. Great communication from the delivery driver Craig who was on time and explained car features and Nathan who collected my old car. I am already loving my new Toyota having been a Ford gal!
9 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
On behalf of all of us at Motorfinity, I would like to thank you for taking the time to write about your experience. Our team of professionals are dedicated to providing you and everyone else who contacts us with only the best there is to offer. It is so nice to hear that Olivia and Lucy helped to make your experience such a positive one. We will also pass your feedback onto Craig the delivery driver and Nathan.
Great experience
Great experience. Guided through process seamlessly. Considerably better deal than available direct through dealership ( and I checked). An estimated time for delivery was given with no guarantees but the car was delivered within this time frame. No complaints at all. Big thanks to Lucy and Cameron.
10 juni 2026
Review zonder uitnodiging
Antwoord van Motorfinity
Thank you for your 5-star review. We work hard at Motorfinity to guide each customer accordingly and without any pressure. We are extremely happy to hear Cameron and Lucy looked after you and made the purchase of your new car run smoothly.
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