Motorfinity Reviews 

Great experience buying my vehicle from start to finish. Helpful, responsive staff, particularly Josh (when ordering) and Katie (arranging delivery and payment). Made a significant saving that could not be even slightly matched by our local Toyota dealer. Thanks to all the team!

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Amazing experience buying my new car from Motorfinity!

I was browsing used cars elsewhere and couldn’t believe I got a brand new car from Motorfinity for the same price – the value is unbeatable!

A huge thank you to Luke, who made the whole process completely effortless. I honestly never thought buying a new car could be this simple and stress-free.

If you’re looking for a great deal and smooth service, I’d absolutely recommend Motorfinity!

Great experience in buying a new car with Motorfinity from enquiry to delivery, great price and hassle free service just the occasional email giving me an update, only downside is the length time from order to delivery but the world situation i will let them off situations they can't control.

This is the second car I have bought from Motorfinity. The process is made so easy as the staff are so helpful.

Any questions I had were answered quickly by Lucy, which was reassuring.

When the car delivery date was confirmed, the delivery driver got in touch to confirm the date and time, and arrived when he said he would. My part exchange car was collected later the same day and was also perfect.

I would never have considered buying a car through Motorfinity before, but so happy I did.
Cam was so patient and helpful in ensuring I chose the right make and model for my needs, and all within my budget.
Lucy was great with communication and keeping me updated every step of the way. Any questions asked about delivery or aftercare were answered promptly.
Everyone was very professional and friendly.
I would highly recommend to anyone looking to buy their next car.

Received my Skoda Fabia on Wednesday 8th July 2026.

I would like to thank the whole team at Motorfinity (especially Lucy Smith and Brady O'Donnell) for ensuring the whole process ran smoothly and for dealing with the queries that I had, in a friendly helpful and professional manner. Also, for making the process straightforward and stress free.

I would most certainly use Motorfinity in the future.

I am delighted with my new Skoda Fabia. Thanks again to the whole team at Motorfinity.

From day one was i was originally contacted by a lady called Faye and then forwarded on to Katie who works within the delivery team at Motorfinity. The experience was completed with a special service delivery and that personal touch that was very impressionable and gave me the confidence that my journey for my car was going to be overseen and managed by a special group of people. People that you can talk to, people who listen and care about their customers. I now have my new car and cannot shout their praises enough, for their support and guidance throughout. So a really big thank you to every at Motorfinity.

A very friendly and supportive, respectful and informative person at each stage of my enquiry and subsequent order.
Each stage of my journey has been fully explained with contact details of specific people or departments provided. Fantastic service so far.

This is the first time we’ve bought a car through Motorfinity. From our first contact with Cameron through to the final post-delivery follow-up from the delivery team’s Lucy, we were helped every step of the way. They were courteous, helpful and professional as well as patient with two ‘newbies’. We are delighted with the service we received and the final outcome - our lovely new all electric Toyota - and wouldn’t hesitate to recommend Motorfinity to anyone thinking of using them to acquire a new car.

Fantastic service from the team. I had great help from Patrick who helped me find a vehicle and dealt with it promptly. Also, the delivery team were brilliant, Lucy and Katie went above and beyond to cater to my needs. I am 110% going to be using Motorfinity in the future. Thank you.

Cameron and Lucy were on the ball from day one. From ordering the car to delivery they made buying the car very easy and kept me in the loop from day one. I had regular updates on where my new car was and at what stage of the process of was at. The handover was yesterday and we are very happy with our new car. I highly recommend Motorfinity and would have no hesitation in using them again.

Very interesting that Motorfinity, in their response, made no reference whatsoever to the scratch marks on the car. Why were they not picked up before delivery?

Car delivered in a dusty condition and required to be washed to identify scratch marked. Delivery driver stated that all cars at the storage yard were filthy.
This was highlighted to Motorfinity and arrangements were made to sort the damage.
I made the arrangements to sort the damage but found that Motorfinity became quickly disinterested and ultimately referred me to Audi UK for resolution after six weeks of waiting for a resolution.
This was after they agreed to reimburse me the minor cost of repair.
Customer after-sales service has been extremely poor, despite raising the matter repeatedly with the staff member assigned to the sale of my car.
After buying a new car it is quite ridiculous that you are asked by the delivery company to wash it in order to identify potential damage, which evident for all to see before the car was delivered.

The whole experience from first contact with Josh getting the initial quote, placing the order to the final delivery through Katie was fantastic. I hadn’t realised the process of buying a car could be made so easy and smooth. Then the car delivered onto the drive. Great experience and the added bonus of fantastic discounts. Very happy customer.

Fantastic savings on new car pricing for Blue Light Card holders. Whilst still in the early stages of my order Luke and Rebekah at Motorfinity have been most helpful.

The people at Motorfinity are great.

We changed our minds on the car trim we wanted a couple of times but that was no problem to the team.

Motorfinity could give out just a little more info to the customer beforehand, for instance, they should emphasise that your car really is being newly built to your spec. We didn't realise this.

The fact that it is being newly built could take months depending on what car you are buying. In our case it took four months (Hyundai).

When we paid for the car, which must be seven days from when you are advised of the delivery date, the setting up of a new payee wasn't clear enough, the name of the payee was different to the Company we were getting the car from.

Be aware that Motorfinity T&C's state that the new owner must be the one to take delivery and sign for the car.

The fees that Motorfinity charge are reasonable.

Of course, the Veterans discount was truly awesome and really helped.

I hope this review helps Motorfinity and their future customers.

Thanks again to the Delivery Team

I bought a new Toyota through Motorfinity. It could not have been easier. Initial phone call, then emailed paperwork and signing done through phone. Updated on progress of delivery as required. Car delivered from NE England to the South West. Thoroughly recommend this company.

Having never used motorfinity before I was a little cautious, though I shouldn't have worried as it all went like a dream. My contacts were Katie & Faye who guided and helped me through the whole process and were very helpful. The step by step processes of ordering, payment, delivery was so easy to follow and deal with. Thank you very much.I would recommend you again and would use Motorfinity again.

I was a little nervous about buying a new car online for the first time but the process couldn’t have been any easier. Delivery of the new car and collection of my part exchange car went like clockwork. I am extremely pleased with my new car and very happy with the blue card discount. The communication from Fiona was excellent and I was kept up to date throughout the process and I was given clear instructions for the paperwork I needed to complete. Any queries I had were answered very promptly. Very very happy, thank you Fiona and Motorfinity.

Staff were all very helpful and guided me through the step by step procedure.

This is the first time I have purchased a car through Motorfinity. I have found everyone so helpful and most of all a big saving which is so important. A big thank you to Brady O’Donnell, Katie Powell and Kitt Matrix.