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Motorpoint - Derby Reviews 

1.176
TrustScore 4.5 uit 5

4,5

Chartwell Drive, DE21 6BZ Derby, Derbyshire, GB


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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Maidstone branch were amazing - Izzy was extremely helpful. Online branch(?Derby) Mr Tamber - shocking customer experience - why it takes over 2 weeks to produce a sales invoice is utterly outrageous... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Apologies for delay in replying. On my own and 82 years old, buying a car is a challenging experience but from walking through the door to the after sale service, I have to say the customer care was... Toon meer

Beoordeeld met 5 van de 5 sterren

A good experience overall with a couple of issues. First of all the milage advertised was 600 miles more than advertised. Secondly my trade in was on a private plate. I was told that the £250 required... Toon meer

Beoordeeld met 5 van de 5 sterren

Knowledgeable staff not pushy. Allowed to browse at our speed and then when we selected several cars we were given the keys to look around. Service was really good 10/10


Bedrijfsgegevens

  1. Autodealer
  2. Verkoper van tweedehands auto's

Geschreven door het bedrijf

We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.

Sell us your car

Geschreven door het bedrijf

99% of final valuations are paid on average
Visit our website to get a free valuation for your car

10.9% APR on all cars

Browse thousands of quality cars today.

Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.

Contactgegevens

  • Chartwell Drive, DE21 6BZ, Derby, Derbyshire, Verenigd Koninkrijk

  • 01332 508638
Promotion box for Motorpoint - Derby

Over 1000 new cars every week

Nobody beats us on price - that's a promise.

4,5

Uitstekend

TrustScore 4.5 uit 5

1K reviews

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4,5

Alle reviews

(1.176)

6.047 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

First class

Geoff was the guy I dealt with mainly, he was very professional, explained everything in a friendly manner, non pushy, great communication from looking at cars to completing the purchase , even after the sale, iv had follow up messages , excellent 👍 👏

28 mei 2026
Beoordeeld met 5 van de 5 sterren

Great from start to finish!! How car buying should be.

Quick, easy car buying process!!, left alone to look around the car at my leisure without pressure. Worked out a good deal for me, simple process and great service as well to top it off!!
Will definitely use Motorpoint again.
Sales advisor Corey was top class, friendly and super helpful, good communication with him to keep me updated through the process.

26 mei 2026
Beoordeeld met 4 van de 5 sterren

Collection

Great service until your timing with my collection of the vehicle, which was not good at all. Over 25 minutes late.

25 mei 2026
Logo Motorpoint - Derby

Antwoord van Motorpoint - Derby

Good morning, thank you for the review. I am sorry your collection was delayed on the day, sometimes this happens but I understand this must be frustrating. Thank you for flagging with us, enjoy your new car..

Beoordeeld met 5 van de 5 sterren

Excellent service from Derby…

Excellent service from Derby motorpoint. The lovely young lady who dealt with me Chloe was knowledgeable and extremely helpful with all aspects of my new car.Chloe was so nice and could not do enough to help me. Chloe is a real asset to motorpoint and I have used motorpoint for my last 4 cars mainly using the Sheffield branch,but Chloe and the Derby branch are fantastic and a real pleasure to deal with. Chloe deserves a bonus.10 out of 10 will highly recommend motorpoint to friends and family.

21 mei 2026
Beoordeeld met 4 van de 5 sterren

Almost 5 out of 5 stars

Overall experience with Motorpoint sales staff was great.
Josh (sales-person) was brilliant, knowledgeable, transparent and polite 👍
Fair price for my car very competitive (part-exchange).
Transaction was quick and easy.

The only reason for not scoring Motorpoint 5 out of 5 was a small chip on windscreen which was refused to repair due to "too small and insignificant" to repair & now I have to sort it out myself 👎

14 mei 2026
Logo Motorpoint - Derby

Antwoord van Motorpoint - Derby

Firstly thank you for your kind words about Josh. And I am also pleased you were happy with your part exchange price.
We at Motorpoint have standards which we keep to with all cars, some chips fall within our standard therefor no repairs can be offered. The condition of the car is reflected in its price. I hope this helps you understand why certain decisions are made.
Thank you again for your feedback

Beoordeeld met 4 van de 5 sterren

Initial contact and information great

Initial contact and information great. Once home with car found owners manual and service log missing and to be honest only one member of staff seemed interested enough to try to help. Called in to sales room and staff there made it plainly obvious that he could be bothered.

18 mei 2026
Logo Motorpoint - Derby

Antwoord van Motorpoint - Derby

Thank you for your feedback. I am so sorry you were made to feel this way, if you would like to discuss this matter please feel free to call me on 01332 426728
kind regards

Beoordeeld met 5 van de 5 sterren

Staff as always super kind and friendly…

Staff as always super kind and friendly and willing to sit and make sure everything goes smoothly. Service as always was great. Corey really made the experience as easy as possible willing to go the extra mile, nothing was too much for him. Fantastic person, all other staff were very polite and accommodating also.

18 mei 2026
Beoordeeld met 4 van de 5 sterren

Alex was very helpful

Alex was very helpful . Car ready to go . Had help around insurance . Good advise . many thanks

12 mei 2026
Logo Motorpoint - Derby

Antwoord van Motorpoint - Derby

Thanks so much for this feedback.. enjoy your new car

Beoordeeld met 5 van de 5 sterren

The staff Motorpoint Derby were exceptional

The staff Motorpoint Derby were friendly and welcoming.
Exceptional customer service without any sales pressure.
Vehicle handover was efficient and stress free.
Much better experience than any main dealer.
100% recommend Motorpoint Derby for your next vehicle purchase.

17 mei 2026

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