Motor Range Reviews 4.353

Great help from Caitlin well boss!

I recently went to Motor Range to get a price for my car which I was selling as we were going from a two car family down to one . My hubby had made enquiries via an online form , stating that my car was in good condition . Shortly after completion received a call and was informed to come in the following day to meet with Lee. Both of us arrived ( I’m at this point reluctant to part ways with my gorgeous car) . We asked for Lee and he came and met with us . After a short chat about my car, Lee went and had a look at it , obviously it was required to have a full inspection on the ramp) .To our total surprise Lee offered us more than the online quote . No quibbles , no messing us about . Even then I thought that the car would have a mysterious fault !! But no I received the full amount for my car ( bar / small amount held back until they received the V5) which at the time of writing this review I have now also received. The whole process went completed smoothly. Lee emailed me and phoned me to keep me up to date. I would definitely recommend Lee at Motor Range . Would have no hesitation in going back .

Just bought a van an dave was very helpful would highly recommend 👍🏻

Tommy, was fantastic, very helpful from start to finish, no pressure great choice of cars first class service
Facilities clean and tidy,staff welcoming
Highly recommend
Excellent experience 5*

Upon arrival at motor range liverpool as I was approached by a lovely person called Nick B who helped me find the car I need.

Great site and would definitely recommend!

Car was up to a great standard and promised.

Nick b was very helpful and explained things well. Came away with a loverly car.

Great selection of cars. Very friendly customer service - not too pushy! Matt was really friendly and helpful, with consistent communication throughout.

Excellent service from the moment I enquired via the website to the moment I drove away in my new car. I was handled brilliantly by Matt. He looked after me by initially reserving my online selection until I was able to come to site and view the vehicle which I thought was a nice touch. I visited the day before my meeting with Matt to view some other options I found there to be a wide range of vehicles that met my expectations and I was spoilt for choice. The other team members were respectful and helpful without pushing the hard sell on me knowing I was already being looked after by Matt. Upon viewing the reserved car the next day I never felt under any pressure to take that car. Matt reviewed all my other options with me and gave me good insight into spec and vehicle values and helped support my final decision. Onto the actual closing of the deal Matt explained all additional extras such as warranties and protections for my car and I never felt under any pressure to buy something I didn’t want. Stephen who closed the finance was very good and was engaged with myself and my family which made what can be an uncomfortable nervous experience very easy. Even upon collection they have asked me back to make an alteration to the car which I was pleasantly surprised with as we with happy with the car as it was. Overall a great experience my second time using Motor Range and I believe it will not be my last. Thanks Matt and the team for looking after and exceeding my expectations.

Lovely people, Steve Watson especially,
Highly recommend if you want excellent service

Following the review I’ve seen by miss clapman I’m also disgusted at the language I heard from who I am assuming is the same gentleman(if you can call him that) me and my wife arrived at motor range to be greeted by what I can only describe as school behaviour, there was a “grey haired” male swearing to his friends/colleagues about how he offered another gentleman outside for a fight and he would smash his head in, listening to the conversation longer we then realised that he was on about a customer. We done a 180 to our car and left straight away.
This has played on my mind overnight and then seeing the review I thought I’d share my version of events. Now I’m not saying this is how motor range conducts every sale/complaint but it did make us leave promptly.

Jack was superb from start to finish. Really friendly and put me at ease. Explained everything in great detail. Would use again.

Went to visit Motor Range in Liverpool on the 16th of may to shop for a first car for my daughter. Found a wee Corsa that looked ideal, while waiting inside for keys and get more information, we saw a grey haired member of staff shouting and swearing at a customer, which we thought was appalling. After seeing how they treat their customers we got out of there, went to solo cars and purchased a car there.

Georg was really professional, friendly and helpful when I came to motor range to look for a car. I am really happy with the service I received! :)

Georg Sick guy helped with getting my sisters first car very helpful and funny

Mr. Allan & Nathan assistance during the car purchase easy is highly commendable.

Great experience when buying our new car, Caitlin was a great help could not recommend enough

Nic b was amazing with us from start to finish thankyou Nic 🙌🏻

Would give this zero stars if possible! How can a so called reputable company sell cars that are botched up. Absolutely disgusting company! DO NOT BUY FROM HERE! Especially the Liverpool branch. Sell you a dream until you walk out the door then they do not want to know! The amount of stress this company has caused me and my family is ridiculous and not one bit of understanding! And still without a working car! DISGUSTING

As an autistic person this experience was difficult I wasn’t expecting to be verbally attacked for complaining about faults with my vehicle

I like consistency and routine which anyone who has deal with autism knows

I was eating porridge and the staff made fun of me for eating porridge causing me to be very uncomfortable and distressed and I was constantly asking to speak to a manager which they refused

Even on cctv the women at the desk stood you being visually aggressive waving arms and telling me to sit down or leave they don’t care
Worst experience of my life
The after care service team are rude aggressive and make up false allegations.

I was sold a vehicle with proven faults and major dangerous faults

The windscreen wipers are faulty and the service team said they was fine
So I stood in front of a manager and poured water all over the screen and the wipers did not work

4 wheel drive system does not work along with other faults

Made to wait 3 hours for my inspection when was told it would be 1 hour

Repeatedly told me to leave and don’t care about a vehicle rejection

I’ve never been verbally attacked by 3 females for making a complaint.

Made up allegations to get me off site so they don’t have to deal with the vehicle issues and they 100% dudes not offer to check the faults after I demonstrated them not working

Dangerous liars who sell faulty vehicles stay well clear!

I would highly recommend motor range to any one . Everyone was so helpful and very professional. Big shout out to ryan tattersall that made my experience even better , was very helpful, professional and went well on above and beyond to make sure buying my new car was simple and easy to purchase. So happy so thank you everyone at motor range 😁