Motor Range Reviews 4.355

Excellent service, welcomed by Alex at the door. From start to finish, explained everything in great detail, gave his honest advice on different models and I have walked away very happy. Also a massive thank you to Stephen karoui, the finance manager who made Everything sale through, he was extremely helpful and very approachable, thank you so much ! I am a very happy customer for the second time round!

Ok Let me tell you what you did which you should not have. Firstly take my car for an unauthorised test drive of almost 100 miles, then leave my diesel car with zero range with the risk of it breaking down, then in the first instance refuse to put back what was used, and finally which is the most insulting thing you could have done was to not allow me to get my reading glasses from my car to read the invoice without giving me my keys to collect them, intead i was accompanied to my car with key in your hands. None of this is good customer service that's the reason for my zero rating. Totally justified. M

I travelled a significant distance to purchase a Nissan Qashqai from Motor Range, Manchester, and specifically raised concerns beforehand based on similar reviews I had already read online. I was reassured repeatedly, including in writing from Motor Range, that the vehicle would receive a full service, that cosmetic issues would be rectified, alloy wheels refurbished, and that everything would be completed prior to collection so I would not need to return.

Unfortunately, the reality did not match those assurances.

The “full service” appeared to amount to little more than an oil and filter change and pre-delivery inspection. Cosmetic defects that had been specifically identified prior to purchase were still present, and the alloy wheel refurbishment was poor and inconsistent. Additionally, I was charged administration and fuel fees that were only properly discussed at the point of payment, despite previously being told the vehicle would come with half a tank of fuel.

The handover itself was extremely disappointing. I was simply handed the keys without a proper walkaround or even being shown where the vehicle was parked, despite assurances that the car had been fully prepared.

What has frustrated me most is not simply the condition issues themselves, but the way the complaint was handled afterwards. Despite providing a clear email trail confirming what had been promised prior to sale, the responses relied almost entirely on “company policy” and generic preparation standards, rather than addressing the actual representations made to me before I agreed to buy the vehicle.
In hindsight, I regret not paying closer attention to the similar reviews I had read beforehand, particularly as I specifically raised these concerns prior to purchase and sought reassurance that I would not experience the same issues.

While the car itself is generally fine, the overall customer experience and handling of the complaint has been extremely disappointing. I would strongly advise anyone purchasing from Motor Range to ensure that every promise is independently confirmed in writing before collection, rather than relying solely on verbal assurances.

Purchasing a car at such a significant cost should be an exciting and positive experience. Unfortunately, despite taking extra care beforehand, this experience ultimately became stressful and disappointing.

I hope this review helps others avoid similar issues, particularly where assurances are not fully reflected in the final outcome. I would encourage careful confirmation of all agreed terms before purchasing, as unfortunately the after-sales customer service experience did not reflect the assurances given prior to purchase.

I would strongly encourage prospective buyers to look carefully beyond the polished customer care responses to negative reviews, and pay very close attention to the recurring concerns being raised.

15th May 2026

Following Motor Range’s response to this review, I feel it is important to clarify that prior to travelling to collect the vehicle, I specifically raised concerns about potentially needing to return for unresolved work and was reassured both in writing and again during a telephone call on the morning of collection that all agreed preparation had been completed before I travelled.

This is why the later suggestion that I simply return the vehicle to Motor Range for remedial work does not address the core issue or the assurances originally provided prior to purchase. Given my experience to date, I no longer have confidence in returning the vehicle to Motor Range for further remedial work, nor do I believe I should have to.

There was no meaningful vehicle handover or walkthrough process. I was simply handed the keys at the desk, and left to locate the vehicle myself in the car park before beginning the long journey home.

I fully accepted that this was not a brand new vehicle. However, where cosmetic issues were specifically identified and I was assured they would be rectified prior to collection, I do not consider it unreasonable to expect those agreed works to have been completed properly, particularly on a vehicle purchased at this price point.

I would also note that, having since reviewed the service schedule documentation, the vehicle’s service was in fact due on 2 April 2026, shortly before collection on 4 April 2026. This makes the later suggestion that the vehicle was “not due” a service difficult to reconcile with the documentation provided.

In any event, my concern has always been based on the specific assurance given prior to collection that the vehicle would receive a full service, which was an important part of my decision to proceed with the purchase.

Well what can i say been to a few garages today, didn't have much in my price range didn't really go out their way for a sale, then your car showroom came up with alot of price range cars we were looking for, we were approached by a lovely gentleman Harris who went above and beyond for us, we looked and drove a few cars but my favourite 😍 was the black mokka really thought we wernt getting a car today I was happy with the service we received and now even happier we our new car 😊 😃

George was incredibly helpful from start to finish when purchasing my new car 😊. Great service and kept me updated throughout before collection

Jamie was excellent from start to finish and went above and beyond and nothing was too much trouble.

What a joke they got paid 4 weeks ago from my finance company to pay off the remaining finance on my car I part ex and it has still not been paid this is going to put a non payment on my credit rating as the several times I have spoken to them they just fob me off saying we will pay someone will ring you back and still they haven't done either. If I was you ide go somewhere else as the don't care about there customers one bit after they have got your money.

Great team! Got a great car at a fantastic price! The salesman Gareth, was lovely (maybe a bit crazy 🤪🤭) and down to earth. I was driving my car away within 24 hours. They give me a part ex price that was higher than the value. Thank you for the whole team, especially Gareth 😊🌸

Nick B made this whole experience buying my first car a dream help my me with everything I needed

Thank you

Nick B was a great car sales man and a lovely singer

Andrei is a great guy and possess excellent customer service.

Great experience buying a car with Tommy, went above and beyond our expectations!

Melissa is the best.

Thank you.

Loads of help and advice from Jason, made everything si ple and easy and no pressure to buy. Made it an easy decision to go ahead and purchase. Test drive was organised and again no pressure to buy afterwards. Great service

A number of issues from the beginning with the car which resulted in a change of vehicle as per consumer rights.
After a period of time any further issues were resolved. Frustratingly not all staff were professional or polite but on the whole the majority are helpful and wish to represent the company well.
As for the second car, after a few teething problems I’m happy with my purchase.

I recently had my car serviced as they promised me when I bought it they fixed the breaks topped up oil and did a great job refurbishing my wheels, the lady at the desk Ericka & Malissa was really helpful and happy to assist me anytime I needed an update. I couldn’t recommend them enough

Erin's and Melissa sorted a simple problem quicker than could have hoped for, should have been an all day job, meaning travelling home on train, but got it sorted quicker than it would have took me to get home

Communication was great, until I spent £13500 then shocker, terrible. Promises made at point of sale that were never kept, paperwork missing that has never been supplied, issues with the purchased vehicle that have never been fixed and they never even bothered to register the car i traded in which has resulted in me being fined by the DVLA.
Arnold Clark provide a great service i believe. Will be using them from now on and I really suggest anyone reading this does too. Haven't even bothered to acknowledge my complaint to them despite multiple phone calls and emails.