Motor Range Reviews 4.357

Andrei was a very good seller, recommend

I am writing to formally raise a complaint regarding the service my daughter received during her recent interactions with your dealership.

Firstly, she was sold car protection and informed that she could cancel it at any time. However, when she later attempted to cancel, she was told this was not possible. This is misleading and unacceptable.

Additionally, my daughter brought her car in for an MOT, during which she was informed that the wheel locking nut was missing. When she contacted Motor Range, she was told that the missing nut was noted on the sheet. My daughter then questioned how the brake and tyre checks were conducted without removing the wheels, and the response she received was that these checks were done visually. This explanation is deeply concerning, as it raises serious questions about the thoroughness and reliability of your safety checks.

This level of service, particularly towards a young woman purchasing her first car from a dealer, is appalling and unacceptable. I expect this matter to be investigated thoroughly and a resolution provided promptly.

I look forward to your response.

We were able to wander around looking at the cars with no pressure. Matt Tierney was helpful, efficient and friendly and made the process simple, efficient and quick.

Came in to look at a new car, Caitlin kindly offered to help us out and show us the car, she’s been amazing through the process and answered all the questions we had, such a great help. Everyone has been helpful with picking the right car, would highly recommend.

Looked after bt Nick B, a legend in his own mind and now mine.
Sorted within 2 days and back on the road.

Ericka from services was from start to finish very professional and friendly, nothing to much for her to book me in for repairs
Many thanks

Nick B made the buying experience very easy and pleasant.

Tommie who deal with us was very friendly and helpful. Nothing was to much. Explained everything in detail.

Smooth and quick experience! Highly recommend

I visited Dunnings Bridge Motor Range today, not planning to buy a car. We were met by Dan from Motor Range immediately. Dan was very knowledgeable, effective and supportive. Dan’s approach was guiding as opposed to pushing for a sale, which made me feel much more comfortable. I took a long time in weighing up which car was best for me which Dan was very patient with. Overall, great experience and I will be picking my new car up in the next few days! Thank you Dan!

We recently purchased a car from Motor Range and, unfortunately, the first vehicle we chose had multiple faults. However, I want to highlight how professional, understanding, and genuinely caring the team were in handling the situation.

They acted very swiftly to address the issues and kept communication clear and supportive throughout. Despite their efforts, we ultimately lost confidence in the vehicle and made the decision to return it. This process was handled efficiently and respectfully, which we really appreciated.

While the experience with the car itself was disappointing, the level of customer service we received was excellent. Because of this, we would not hesitate to return to Motor Range and look forward to finding another vehicle with them in the future. Everybody at motor range was extremely helpful.

Great friendly service, no extra hassle from staff or added pressure. Handles excellently.

Quick efficient no hassle transaction. Excellent
Mat Tierney

Want to thank Matty s in Liverpool motor range for sorting out our daughters new car, any minor issues along the way where sorted and he went above and beyond to have the car ready with balloons and her name on it for collection and made her surprise extra special :) thank you

Caitlin was fantastic throughout the whole process. She went above and beyond and would highly recommend. Will definitely be back in the future. Thank you so much.

caitlin was unreal with helping me choose my new car. so so helpful and so sooooo kind🩷🩷🩷🩷🩷pls buy a car off her 10/10 service xx thank you so much 🥰