Went to visit Motor Range in Liverpool on the 16th of may to shop for a first car for my daughter. Found a wee Corsa that looked ideal, while waiting inside for keys and get more information, we saw a... Toon meer
Bedrijf heeft geantwoord
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I would highly recommend motor range to any one . Everyone was so helpful and very professional. Big shout out to ryan tattersall that made my experience even better , was very helpful, professional a... Toon meer
Bedrijf heeft geantwoord
The chairs here are horrific! However the service has been excellent. Very happy Sean Faggetter kept us updated and got the car ready quickly and Leighton organised a fair deal.
Bedrijf heeft geantwoord
Buying for our daughter’s first car. 1st rate experience and guy who we dealt with was helpful, efficient and made the experience easy and pleasant! Would 100% come here again for our next car ! T... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Northwest's No. 1 for used cars with over 2000 cars available across two supersites in Liverpool & Manchester. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team or live chat on our website - visit www.motorrange.co.uk. Find our Liverpool branch on Dunnings Bridge Road opposite Sefton Retail Park at the end of the M57/M58 motorways (Satnav L306YW). Visit our Manchester branch on Alexandria Drive, Lord Sheldon Way, off the M60, OL7 0QN. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm.
Contactgegevens
Dunnings Bridge Road, L30 6YW, Liverpool, Verenigd Koninkrijk
- 01515277010
- info@motorrange.co.uk
- motorrange.co.uk
4,5
Uitstekend
4K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Nice staff and lots of car in the range
20 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Arinze for the 5 star review!
Kind regards,
Laura Gilchrist
Customer Care
Motor Range- Caitlin
Caitlin was fantastic throughout the whole process. She went above and beyond and would highly recommend. Will definitely be back in the future. Thank you so much.
19 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Andy, thanks for the 5 star feedback. Happy Motoring!
Kind regards,
Laura Gilchrist
Customer Care
CAITLIN
caitlin was unreal with helping me choose my new car. so so helpful and so sooooo kind🩷🩷🩷🩷🩷pls buy a car off her 10/10 service xx thank you so much 🥰
19 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thanks Kaz for the 5 stars! Wishing you many happy miles!
Kind regards,
Laura Gilchrist
Customer Care
Really good experience
Really good experience
Caitlin was amazing really looked after everything and couldn’t help enough
19 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Aaron, thanks so much for leaving this great feedback!
Kind regards,
Laura Gilchrist
Customer Care
Antwoord van Motor Range
Hi Danielle, thanks for the 5 star feedback!
Kind regards,
Laura Gilchrist
Customer Care
Very friendly staff but check repairs.
Very friendly staff and simple buying process. We found a nearly new, right car at a reasonable price.
However, a faulty door that wouldn't open was found on initial inspection. This is a safety issue and an MOT failure. The fault was still present on sale completion. Motor Range said we need to sort it ourselves as it was under Manufacturer's Warranty. This is not the responsibility of the customer.
One month and 9 days off the road later, it was fixed.
The lesson learnt was always inspect repairs before paying any balance.
12 februari 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hi Dave, thank you for your feedback.
I’m really sorry to hear about your experience, particularly the issue with the door and the inconvenience it caused you. This is certainly not the standard we aim to provide, and I understand your frustration.
I would be more than happy to liaise with our service centre further regarding this matter and review what happened. If you are still experiencing any issues, or if there’s anything further we can do to support you, please don’t hesitate to get in touch with me directly at laura.gilchrist@motorrange.co.uk with your vehicle registration and contact details.
Thank you again for bringing this to our attention, and I hope we can restore your confidence in us.
Kind regards,
Laura Gilchrist
Customer Care
Poor customer service sell you a car…
Poor customer service sell you a car and get you to buy extra warranty only for your car to be in and out of there garage and in no rush to complete the work so your without a car for weeks on end even if your warranty says you get a Curtesy car they say none available don’t buy a car from here
18 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Ste, thank you for taking the time to leave your feedback.
I’m really sorry to hear that your experience didn’t meet expectations, particularly regarding the delays and the availability of a courtesy car. I completely understand how important it is to stay mobile, and I apologise for the inconvenience this caused.
Thank you as well for taking the time to speak with our Service Manager, Shirley, to discuss your review further. We really appreciate you giving us the opportunity to look into this with you.
We’re pleased we were able to replace the brake discs and pads free of charge as a gesture of goodwill, and I hope this went some way toward resolving the issue with your vehicle.
Your comments are genuinely appreciated and will help us continue to improve.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Laura Gilchrist
Customer Care
Rather poor and dismissive service
I went to Motor Range Manchester for my MOT. I came back at 5pm (latest they said it would be ready) and saw my car in a different parking spot, so it had clearly been finished but they had not called to tell me.
When I was given the paperwork, the guy I spoke to looked at it and told me everything was fine. When I looked at it back at my car, the report said it had failed. I went back in and questioned this and spoke to a salesman who was rather unhelpful and couldn't answer my questions about if I could get it booked in at the weekend to get the essentials fixed. He did call the person doing the MOTs that day, who said they'd left me a voicemail, which I had not received. It turned out they had misdialed my number, which they have since called to apologise for. I appreciated this and understand this things happen, but it did create a bit of a headache. I ended up going to Halfords to get it fixed and a re-MOT within the weekend.
I'm very unimpressed and now reluctant to go back here for anything frankly.
13 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Hannah,
We’re very sorry to hear about your recent experience at Motor Range Manchester. We completely understand your frustration regarding the lack of communication about your MOT.
Our service advisor, Chloe, has personally spoken with you and offered her apologies. She believed she had called and left a voicemail, but unfortunately mis-dialled your number. We sincerely regret the confusion this caused and thank you for your understanding.
We did honour the CarShop MOT4Life programme for existing CarShop customers, so your MOT was free of charge. While it is unfortunate that your vehicle failed on general wear and tear, we understand how the conflicting information and lack of clarity added to your frustration.
Your feedback is important, and we’re reviewing our processes to ensure communication is clearer in the future. We hope you might consider giving us another opportunity to provide the high level of service we strive for.
Thank you for bringing this to our attention.
Kind regards,
Laura Gilchrist
Customer Care
Brilliant service went there in the…
Brilliant service went there in the morning drove home in new car dock that's to all staff ar moter range can't thank you enough 10 out 10
Big thank you to Alex's and nav for everything
15 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Shaun, thanks for the 5 stars! Wishing you many happy miles in your new car!
Best wishes,
Laura Gilchrist
Customer Care
Matt Tierney was a pleasure to meet and…
Matt Tierney was a pleasure to meet and to do a deal with, knowledgable and had time for any questions! Would
Highly recommend
14 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hi Joe, thanks for the 5 stars! Your kind comments will be passed on to your sales advisor Matt. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Fast efficient service ,Olly Hyde was…
Fast efficient service ,Olly Hyde was amazing, big heads up
14 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Darren, thanks for the 5 star review! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Excellent service
Excellent service. Took longer than I wanted to wait but they wanted to make sure everything was perfect with the car before hand over. Shout out to Matt for going the extra mile and delivering the car to me at my place of work.
9 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Jason, thanks for sharing your feedback! Your kind comments will be passed on to your salesperson Matty. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Nick B was the perfect salesman
Nick B was the perfect salesman. Made me feel at ease, answered any queries with confidence and a bad joke or ten. Thanks so much!
14 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Holly for taking the time to leave this great feedback!
Best wishes,
Laura Gilchrist
Customer Care
Mathew Tierney was very helpful and…
Mathew Tierney was very helpful and friendly helping me choose and buy a car.
14 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Finn, thanks for the 5 star review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Mat Tierney was great!
14 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Thank you Alex for the great review!
Best wishes,
Laura Gilchrist
Customer Care
Fantastic customer service from Mat at Motor Range
I was assisted by Mat Tierney in purchasing my new car at Motor Range. Mat was very helpful and friendly and spent a lot of time helping us find the right car. We drove away in our dream car thanks to Mat. I would recommend using Motor Range and a big thanks to Mat for his fantastic customer service and for making the experience stress free.
13 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Lisa, thank you for taking the time to leave this great review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Matthew Tierney was extemely helpful…
Matthew Tierney was extemely helpful and informative. Veey friendly and polite, to the point that we will be asking for him next year when we come looking for a car for our daughter.
13 maart 2026
Review zonder uitnodiging
Antwoord van Motor Range
Hello Mrs Griffin, thank you for taking the time to leave this review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Olly was a super star
Olly was a super star. Very attentive, knowledge and firm when he needed to be.
12 maart 2026
Review zonder uitnodiging
I had Andrei to help me with the…
I had Andrei to help me with the process of buying my first car, he was helpful and patient when selecting and testing driving. He was very helpful and not pushy.
11 maart 2026
Review zonder uitnodiging
Miss sold warranty and poor customer service
Purchased a 3 year old car in August 2025, since purchase I have had nothing but issues. I was sold a 12 month warranty at the time of purchase for £600, upon contacting Mortor range Ashton with the issues I was told I could take the car to any VAT registered garage. When the car could not be fixed I was told by the receptionist Chloe that I should have brought the car to Motor range to be fixed, this option was never given to me at the time! The car has had to go to Renault to have 3 separate electrical faults fixed. Renault informed me the car had a 5 year warranty and I did not have to spend a penny with them. Motor range therefore miss sold me a product and are now ignoring all emails regarding a refund for the miss sold warranty. Bought my previous car from the Ashton site back when it was the car people and never had any issues, the same can not be said for the service I have received from Motor range.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Motor Range
Hello Joanne,
We’re very sorry to hear about your experience and apologise for the poor communication you received.
A refund for the warranty has now been processed. If you have not yet received it, please send me an email at laura.gilchrist@motorrange.co.uk and our team will be happy to chase this up with the warranty provider for you.
Your comments have also been passed on to our Senior Management team, who have been in touch to help rectify the situation and review what has happened. Customer feedback is extremely important to us, and we appreciate you taking the time to bring this to our attention.
Kind regards,
Laura Gilchrist
Customer Care
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