I purchased a Hyundai Tuscan, I was promised full service history two keys and 12 months MOT Unfortunately the key got sadly destroyed and Lewis even though he had been ill for a week got a ge... Toon meer
Motortrustuk Bury
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Lees wat reviewers zeggen
I reserved a Audi A1 listed in their haslingden branch on 3rd July by paying 100 £ on phone to their sales executive . Cancelled the reservation in 1/2 hr as I wanted front sensors in the car and th... Toon meer
customer service was really good and i would buy from them again yaz was more than helpfull with any questions than i had nothing was to much trouble for him to do for me yaz thanks for your time and... Toon meer
I had help from Riz when going to get my car he made sure everything was simply and very straight forward to make things less stressful even a few days before picking my car up he would give me a call... Toon meer
Schending van onze richtlijnen
Excellent service
Excellent service from Joe, very happy with my car. Thank you!
Top dealerhip .
Top dealerhip .
Very happy with our new motor
Some beautiful cars here .
Highly recommend . Peter was such a pleasure to deal with and we would definately buy from him again - top Guy .
Dealt with riz lovely guy kept us up to…
Dealt with riz lovely guy kept us up to date with where they were up to with the car we purchased.service mot etc. picked car up today love it.Riz Sorted out transfer of car and tax made the whole experience easy overall a great service by riz.would definitely recommend riz and motor trust bury
Excellent service thank you raf for…
Excellent service thank you raf for helping me choose my car
Chris is great….
Chris made the process quick and easy, couldn’t ask for a better garage or person to deal with.
10/10
Fantastic service and super helpful…
Fantastic service and super helpful cant recommend enough
New Car
Been looking for a new car as we're starting a family, fortunately Luke made the experience easy and comfortable and kept us informed of any updates & options as we progressed. Great service all round :)
Very helpful and quick at resolving…
Dealt with Riz and was Very helpful and quick at resolving things. Easy to contact
Rizz
Riz, made sure I was happy and confident before driving away I’m very pleased with my car and the whole experience.
Avoid.avoid.avoid. Dismissive after care.
Avoid.avoid.avoid. horrible after sales. Newly retired. I treated myself to a car from here (18k) out of my lump sum. Jason SALES dropped me like a ton of bricks less than 24hr post 'handshake'. Interestingly he flashed the QR code to write a review at the point of sale. (Where you're most likely to be elated. Hmmm? ) But my daughter stepped in and said hold off--do it in a few weeks. See what their aftercare is should we need it.
Well here it is....
Awful. Trust is not a word I'd associate with this place.
I noticed a chip on the windscreen before I drove off. Mark the 'Customer Service Manager' promised to send his windshield inspector out to my home to check it out.
Fair enough, he sent him. On inspection he said quote 'this has already been repaired but it's not a good job. He could feel the gel and wasn't sure if the cracks sprouting from it from had happened since. He said he'd speak to Mark to put him in the picture and recommended "I'd push for a new windscreen'.....I text Jason after he left, who replied within the hour ..."it's passed an mot, and an AA inspection. Meets industry stands . Enjoy the car thanks". My response: WOW. Less than 24hr after shaking my hand and taking my money. That's my true honest experience. I had to find
Mark's number - upset, I text him and left a message to say I was away in France for two weeks from Saturday. And asked him to ring me to sort a new screen...... I'm still waiting......horrible dismissive experience.
Anyway ...another sneaky layer- everyone pays for an AA inspection when you buy from here. It's on their website (£250.00) Jason- the smiling assassin - did give me it for £149.99 as a 'sign up today' incentive...' I'm still waiting for the report I paid for.. It's that bad - my daughters now dealing with the AA direct... Trying to understand if they passed that windscreen chip and asking for a copy of that report. (We still don't have a copy from MotorTrust.)
Absolute dismissal post sale. Horrible experience.
Great company
Great company, great staff, super pleased with my new car
Raf was brilliant
Raf was brilliant. Totally stress free and delivered as promised.
I bought a car online and didnt expect it..
I bought a car online thru Zuto, and the dealer that handled the purchase was Motortrust and Riz assisted me and arranged the delivery. Honestly, I was hesistant at first since after the finance went thru I never heard anything about the car. I never saw any pictures, videos, or information about the car at all and the purchase has already been made. I called a few times in a span of 3 days and was finally told that the car had a dent on the bonnet that needed to be fixed, I got so frustrated because nothing was mentioned about a dent or any faults with the car during the buying process, I was coordinating with Riz but got limited or no response. I had to contact Zuto again to check on the status and I was told that it will be with me on the 7th day. Finally, on the 7th day Riz contacted me and told me that the car is ready and that everything is okay. I booked the delivery and patiently waited, still concerned about the car since it was purchased online. (This is my first car and first time buying a car) The day of the delivery came and the car arrived in great condition! There were some small cosmetic issues but I’m not bothered as long as the inside and the engine is in great working condition. It exceeded my expectation and was very happy with it. My experience at first was stressful as I couldn’t get a definite answer from Riz. But after everything, I just think that he doesn’t want me to worry and wanna make sure that everything is okay with the car, though it would have been nice to have been given updates whenever I asked for it this doesn’t affect my rating of 5 stars with Riz and Motortrust. He even helped me a day later when I had a bit of a user issue problem with the car and was patient with me. I highly reccommend Motortrust if you want to buy a car online. My only feedback to Riz is to make sure to keep the buyer updated and try to make time responding to queries specially to first time buyers like myself, since I do not know the process nor anything about cars at all. His after sales service though is great and I want to thank Riz and Motortrust for my car purchase! Highly reccommended!
Great service from Joe
Joe was fantastic when helping us find a car for my girlfriend, he was very friendly and helpful and now she’s got an amazing first car. Thanks very much.
Motortrust experience
Used motortrust for the first time this week and I can't express how well the experience went, Riz our sales assistant went above and beyond expectations, the only task I had was to pick the vehicle I wanted,and I must say they have a lot choice,once i decided on the vehicle, Riz dealt with the whole purchase process from start to finish which was ideal. The only other thing I had to do was to collect my new shinny vehicle,"Thanks for a fantastic experience Riz,see you in 3yrs,regards Steve
Finally found the right car
We had been looking for a car for a few weeks and then found this Peugeot. We contacted Motortrust and spoke to Riz.
From that moment on he looked after us, he was polite, professional and extremely helpful and kept in touch with us throughout the process of purchasing the car. Couldn't fault Motortrust one bit and a big thank you to Riz. We will definitely be recommending Motortrust to our family & friends.
Horrendous experience, bad salesman and shoddy practises.
Writing on behalf of my 68 year old mother where I had to step in here to get her money back as they refused to refund the purchase the day after collection.
The car was a Fiat Abarth 595, my mum has catoracts, and was told to pick the car up late on an evening in torrential rain. Before agreeing to the purchase they asked for the bodywork damage to be sorted which was promised before collection. Upon inspecting the car in the light, it's probably the WORST attempt at repairs ive seen in my life. As others have said, looks like they are putting tar or something over the paintwork issues then trying to buff compound over the damage to hide and conceal damage. every single panel needed a respray on a £13,000 car thats only 4 years old - there was easily 2-3 grands worth of damage, and their prep place has significantly created more damage becasuse they clearly dont know what they are doing. the salesman called 'Kallum'? odd spelling, tried to contact my mum via whatsapp on his personal number to send her £30 and to not complain for a detail and promised the damage was only visual and a clean would fix the bodywork. this is beyond laughable, they said they have no returns policy and wouldn't offer any more than £30 towards a detail. I then had to get involved stating consumer law and all of a sudden they now do accept returns, management none responsive from head office and at the Bury place, they wont reply in writing. DO NOT TRUST ANYONE from this garage, don't buy a car from this place, they have no idea what they are talking about and selling auction cars with no prep to the public then lying and concealing damage. Very surprised they are still in business. Clown show of a business.
Great service
Great service! Chris was really helpful with any questions and concerns I had. Thank you!
Joe M was fabulous!
Joe M was helpful, kind and efficient when purchasing my car. He was polite and professional throughout and I felt supported and listened to throughout the process. He was always at the end of a message and was prompt with his replies. He helped me set up the sat nav and sort the media system out which I appreciated. I highly recommend Motortrust UK and especially Joe.
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