Move Residential Reviews 

419
•
TrustScore 4.5 uit 5

4,5

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Beoordeeld met 5 van de 5 sterren

I would just like to leave this review to say a massive thank you to everyone at move residential, everyone knows moving house can be stressful but the extra help of the team especially Rachel and Ale... Toon meer

Beoordeeld met 5 van de 5 sterren

Alex and Rachel were our main contacts during the purchase and sale of respective homes. They were absolutely brilliant- Alex went over and above to find a buyer for us and Rachel guided us through... Toon meer

Beoordeeld met 5 van de 5 sterren

A perfect experience with Move Residential from the beginning to the end of my house sale. Everything was dealt with in a professional, knowledgeable and caring way. Garry Walker was incredible,... Toon meer

Beoordeeld met 2 van de 5 sterren

Don't expect them to get back to you when you enquire about properties, it almost as if they don't get paid on commission for selling your house. Standard excuses - "we didn't receive your emails" "no... Toon meer

Bedrijfsgegevens

  1. Makelaars

Geschreven door het bedrijf

At Move Residential we pride ourselves on the fact that we work harder and longer for our clients than any other agent. As the first agent to introduce longer opening hours and open until 7pm on weekday evenings, we have shown a clear demonstration of the level of our commitment to our customers. We are determined to make it easier and quicker for you to buy / sell or manage your property. We are proud to be the only agency still run by the company owners on a day-to-day basis. With combined experience totaling over 45 years, their knowledge and passion for the business ensure that all clients receive the very highest level of service from our dedicated staff. Having opened our Heswall 7 years ago, we have brought our unique approach to the Wirral market, injecting fresh modern methods whilst still remaining true to our traditional values. This determination to deliver the very highest standards has enabled us to become the agent of choice in Liverpool and across the water. In addition to our Heswall branch, Move Residential also operate from our state of the art Sales office on Allerton Road, Liverpool. From these we cover all manner of Liverpool property – apartments to mansions, bungalows to townhouses, terraces to detached, semis to maisonettes - in all areas of Liverpool from the City Centre to the Suburbs. Our Heswall branch will also be able to manage every type of property transaction in every section of the property market. Our reputation as a professional company is extremely important to us. We know that property deals can be stressful so trusting your agent is crucial. You can be confident that when you walk into any of our offices you will receive the highest level of advice and support from our staff. Driven by results, our team have a work ethic which is motivated by the desire to get you the result you want. Whether it’s finding your ideal house, selling your home or investment, we make it our responsibility to act quickly and effectively. Move Residential is already Liverpool’s Estate Agent, and with our reputable Heswall office, we aim to very quickly become the North West’s no.1 Estate Agent.


Contactgegevens

4,5

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TrustScore 4.5 uit 5

419 reviews

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4,5

Alle reviews

(419)

13 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Excellent service

We are first time buyers and had been looking at properties and mortgages for a few months before becoming overwhelmed with the feeling of not knowing what we are doing! We decided that we needed assistance with the process and after asking around for recommendations and looking at reviews we decided we would go with a mortgage broker at Move Residential. We were assigned James and had our first meeting with him at the office promptly after choosing to use this service. In the meeting, everything was explained to us exactly at the level we needed and we were left feeling confident, excited and reassured. James kept in touch with us at all times through a lengthy process due to difficulties with the first home that we tried to purchase. He offered advice and assistance at every stage and I was never left feeling like I couldn't get in touch as often as we needed to, which ended up being a lot due to the house! We always had very quick replies. James was always optimistic and always made us feel like there was a solution to every issue. James thoroughly explained all processes and spent time with us helping us choose the right things for us. Thank you for all your help and support.

6 april 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic team at Allerton

The team at Moveresidential have been the best estate agents we have dealt with for some time. A seamless and efficient service and in particular the guidance and support we received from Liam Mumford to achieve our sale excellent I would recommend them without hesitation.

29 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience

Delighted to have used the team at MoveResidential. From my first conversation to request a valuation to today it’s only been just over 3 weeks and I’ve sold my house! Excellent communication with me throughout, no matter how many times I phoned the lovely Callum! Professional, knowledgable, friendly and polite. I would definitely recommend! Thank you so much x

15 maart 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Repeat use of MoveResidential

I have used Move before (7yrs ago) and they were excellent so used them again to sell my house and have accepted an offer within two weeks of valuation. The Move valuer recommended a price above my expectation and it is selling at that price. I am happy with the direct communication with the agent and recommend MoveResidential. I would use them sgain.l

11 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Move Res gets it done

Move Res gets it done, plain and simple. Callum, Jack, Lucy, everyone on the team is responsive, friendly, and professional. Don't even consider anyone else if you want to sell your house.

11 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Being the first time we have sold &…

Being the first time we have sold & purchased a house, we cannot thank Move Residential enough for guiding us through this process. Tony & Wes have been fantastic and their honesty in the process has been very welcomed and appreciated. Fingers crossed our sale will progress as planned. I would happily choose Move Residential again.

9 maart 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Jenni Mitchell was a godsend

Jenni Mitchell was a godsend. Selling a property is extremely stressful, and after one buyer fell through at the last minute, Jenni jumped in and made sure the second sale wasn’t held up. Xx

4 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can't praise Move highly enough

I can't praise Move highly enough. I used them twice in the past and came back to them for this transaction because, based on that past experience, I knew they would provide an excellent service... and they have! Nothing is too much trouble. Jack kept me updated throughout and was always available for advice. I can recommend Move without reservation.

4 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience as a buyer

Great experience as a buyer in this fast moving market. Professional comms throughout and once my offer was accepted, they're quick to progress. I've experienced quite a few agents as vendor and potential buyer over the past 6 months, Move Residential are one of the best.

2 maart 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would like to thank Jack Squire from…

I would like to thank Jack Squire from Move Residential Liverpool and all his team for the outstanding negotiations regarding selling my house. What a good job you made of it.
I’m a full time Carer for my father who has Alzheimer’s and it would not have been possible without the professional team at Move Residential Liverpool which put my mind at ease and dealt with all the viewings and selling of my property.
The whole team were fantastic and would like to thank Jack for finding middle grounds for both parties and hope the new buyers have a wonderful life in their new home and giving me a new life ahead.
Thank you.

27 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

House sale

I am very happy, with the way Mr liam Mummford, Has communicated with me, on all the aspects regarding my house viewings, and future sale. Many thank Liam.

25 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Move residential have been exceptional…

Move residential have been exceptional estate agents for selling our home. They have been professional throughout the process and I highly recommend them. The process has been smooth and stress free. Jack in particular has been great and very patient in finding out new home. I highly recommend using Move Residential for buying or selling your home.

23 februari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A great experience

I have been dealing with Jack on the purchase of a property. In this market, it can be stressful but Jack made things very straightforward and the negotiation was concluded quickly with no nonsense. Thanks Jack, I wish there were more like you!

22 februari 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unbelievable

Unbelievable! Second time we have booked a viewing with move both times double booked!! Agent showing us around ill prepared. Couldn’t access property at first. Didn’t have alarm code. So alarm went off. Property £750,000 expected better service. Two of us looking round unbelievable. Decided not to proceed. Never again. Advice to sellers don’t use move!

14 februari 2022
Review zonder uitnodiging
Logo Move Residential

Antwoord van Move Residential

Dear Liz,

Thank you for taking the time to leave a review.

Having spoken with our accompanied viewer, who showed you around the property yesterday, I think that we need to explain to you what happened.

Unfortunately, we were never given an alarm code by our vendor when we took the property on so didn't have this available upon entry. Apologies that this happened - I appreciate that this isn't ideal when you enter a property and you are trying to look around.

In terms of the double booking, this was completely out of our control and in fact, wasn't actually double booked. The other viewer was/is actually booked in for today and 4pm and not yesterday. Despite him having received an email confirmation with the time for today confirmed, he turned up yesterday. He didn't live locally and insisted he viewed the property. We don't feel that turning him away, despite his error, would have been in our vendors best interests.

Having looked at your applicant profile, I can see that this is the only property that you have actually viewed with Move Residential. When you initially registered with us back in July 2020, you were booked in to see a property in the same development and you didn't actually turn up to the appointment that you had made, so it must have been another estate agent where you have been double booked.

Given the nature of the market at the moment and how busy not only ourselves, but other estate agents are, sometimes there maybe more than one person viewing a property at any one time.

If you wish to discuss the matter further then please do not hesitate to contact me on the number below.

Kind regards

Neil Scott
Sales Director

Beoordeeld met 2 van de 5 sterren

Don't expect them to get back to you…

Don't expect them to get back to you when you enquire about properties, it almost as if they don't get paid on commission for selling your house. Standard excuses - "we didn't receive your emails" "no longer works here" amazing how unmotivated they are to follow hot leads....use them, but just be aware - telephone and make notes

31 januari 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

We cannot thank Move Residential

We cannot thank Move Residential, Heswall enough for the excellent care and attention they took on our recent move. We had lived in our property for 36 years when we put it on the market, a decision which we sadly had to make because of my husband’s disabilities. We had been on the market for over a month with another Estate Agent with absolutely no viewings. I had looked at a couple of properties that were on with Move Residential and they asked if they could come and look at our house to see if they could help. Within a week of being with Move we had several people through the door, all of whom seemed interested and by the second week we had an offer of the full amount. We had already looked at the Bungalow on with Move and was instantly taken with it, so to also have our offer accepted within the same week was amazing, I think we were in shock at how quickly things progressed with Move. The Sales Team were fantastic and then Jenni rang to introduce herself (what a lovely touch). Jenni was always at the end of the phone or email with her positive and empathic approach. The Solicitors did what they always do and took their time with everything, hampered on with the fact the Land Registry had lost the Probate documents for the Bungalow. As Christmas approached we were beginning to think the move would never happen, but low and behold on the very last Friday before Christmas it finally happened. We could not be happier we love our new abode and we thank everyone at Move Residential Heswall but especially Jenni - she just understood everything we were going through and did everything she could to make things as smooth as possible. Thank you once again Team Heswall xxx

31 januari 2022
Review zonder uitnodiging

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