Move Residential Reviews 

After having several sales and purchase offers fall through we decided to come off the market then try with a new EA. We chose Move Residential for 2 reasons, firstly because it didn’t sound like a sales pitch when we discussed the sale of the property and secondly their innovative way of charging commission. Throughout the whole process calls were followed up, reps knew exactly where we were with the sale and they are just a great bunch of people. After sales continued to exceed our expectations and Jen was marvellous at keeping us up to date and chasing when needed.. whole team breath of fresh air that we cannot recommend enough!!

Jenni Mitchell from Move Residential provided an excellent service..she made it easy to work with her and I found her extremely approachable and professional. Thank you Jenni

We have just bought a house with Move Heswall. Very professional team. Jenni kept us up to date throughout. From a buyers perspective we were impressed.

I couldn’t ask for more! All team was incredibly supportive starting with the viewing until I get to see the keys from my first house in the hand! They made everything look easy and they were extremely patient with me as a first time buyer. I’ve been asked if I have a mortgage advisor and because I didn’t had one, I’ve asked them to recommend one for me. They recommended David and… David is more than I could ask for! He found the best mortgage for me and worked in my best interest. Overall, the best possible experience that I could have!

The best estate agents in the world! Better than Entwistle green! Never use Entwistle green as they are appalling! Especially the old swan branch and the Allerton Rd branch

Positive experience with Move residential. We sold our house and bought our new house with them, the team at Heswall delivered a great service form start to finish. A special mention to Jenni and Scott for helping push everything through quickly despite some issues cropping up, I am sure this happens with most house moves. Overall a happy customer!

We had a sale which fell through. Move were great and quickly arranged new viewings, and helped us proceed as soon as possible. Really easy to work with, and great value.

Move Residential Allerton have managed my apartment for the last 3 years. They have always been extremely professional in all their dealings with both me and my tenants. No complaints whatsoever.

Worked with Move Residential’s Heswall office on a recent house purchase and they were excellent from start to finish. Particular thanks to Alec and Scott who were brilliant in getting the deal over the line.

Best selling agency in Merseyside by a mile. They offer premium service from start to finish, Adam, Alec, Jenni and Scott have been excellent from start to finish. I would absolutely recommend them, they understand the market, listen to their clients and deliver with care. I would work them again! This my seven house move and I wish used them before.

Avoid at all costs.

I’m a first time buyer who’s been blind sighted, manipulated & lied to by these agents.
Nothing professional about them, all correspondence done via mobile numbers... nothing backed up when it comes to making a complaint.
I believe this company are well known for poor customer service & I can first handedly say if anyone would have advised me how bad this company is I’d have never bothered in the first place.

Quite possibly the worst company I’ve ever dealt with, made a serious complaint & the sales director responded to inform me he was going on holiday & therefore was going to pass the bat on to someone else in the business completely irrelevant to handle the case. Still no further on.

As first time buyers, there was never any part of the process that felt overly complicated or where we felt left out of the process - from the first instant, everyone spoke in clear terms and with total transparency. Special mention should go to Leanne who helped nudge our mortgage lender when we needed them to expedite their valuation and to Alec who kept us fully updated on everything happening with the seller and the onward chain.

Currently looking for a new property having sold ours. Registered with all estate agents across Wirral and Cheshire. Everything we’re interested in is going to Rightmove with ‘under offer’ already! Move Residential are the only agents that are letting us know of properties before the go on Rightmove. They have been incredibly helpful and proactive in assisting us with our search.
Very helpful and very professional. Would like to mention Alec and Gethin, they’ve been a great help.

This is a mixed review as the beginning of the process was extremely far from professional. I understand vendors have tricky demands and wishes however it is moves obligation to stay professional and legal.

In my experience, I was told the vendor said my offer would only be accepted if I used move residential in house services such as legal services and mortgage services. As a first time buyer, I was completely unaware of the Estate Agents Act 1979, and said yes to the offer. This meant to had to let other people down such as a mortgage broker I had already started with and a solicitors I had already enquired with.

In hindsight, I have completed and for that I am happy. Yet, I think it’s extremely important to note this experience as I do not want someone else in my position, it was unfair and misleading.

The sales negotiator should of pushed back on the vendor and explained forcing to take specific legal services is not acceptable.

I would of put 5 stars alone for Jenny Thomas and Lucy from the sales progression team, they both were amazing. I really cannot thank Jenny enough for all her hard work and taking all my 10000 phone calls. You’re the best asset to the move residential team, and without you this review would definitely be extremely lower.

When we went into the process of buying a house we had so little idea of what was involved. After dealing with some very difficult estate agents just to book viewings, once we did have an offer accepted we quickly realised how fortunate we were that our future property was being sold via Move.

Special mention for Jenni who has always responded to all our queries promptly and generally just been a delight to communicate with.

We interviewed 3 estate agents and Adam from MoveResidential was heads and shoulders above. On time for the appointment, very knowledgeable about the market and explained the process very well. From signing the contract to getting an offer we were kept informed on a regular basis. When we rang we always got great service from Alec, Liam or Gethin and a response that answered our query. We would highly recommend MoveResidential to anyone selling their house.

I find move residential to be one of the most friendly and helpful estate agents I have dealt with. They are always happy to help and give advice. Great team!

Would absolutely recommend the Heswall team. We originally marketed the property with a leading estate agent in the area, and after not one single viewing in two weeks we changed to Move Residential. Adam visited our property straight away, took some fantastic pictures that really showcased our home and proactively made some suggestions how to improve the marketing, they had it up advertised online within 48 hours of the appointment, result was 6 viewings in one week and multiple offers. Professional and friendly team, nothing is too much trouble. Gethin, Adam, Liam and Jenni, great work & many thanks.

We've just purchased our first home using Move Residential and all went smoothly. Our sales progressor Jenni was great from first contact until completion and answered all queries very quickly. No issues with the company and was a pleasure to buy through them in comparison to our dealings with some other estate agents. Friendly staff all round who are all willing to help - Thanks Move Residential!

Gethin and his team at the Heswall branch have been fantastic. Jenni in the sales progression team deserves a special mention as she has been outstanding - proactive, helpful and extremely efficient. Thank you, Jenni!