Moveroo Reviews 

178
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I've used Moveroo before, and yet again they have proven themselves to be industry leaders in professionalism and efficiency. T reached out before the move to confirm details to make sure the move w... Toon meer

Beoordeeld met 1 van de 5 sterren

Please note this vehicle no and avoid him MIOVRO Worst moving experience ever. I booked Moveroo for the third time, but this driver was a complete disgrace. I had already shared photos o... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Talal and his team were amazing from start to finish. They were super supportive, efficient, and an absolute pleasure to be in the company of. Moving is obviously stressful, but Talal really put our m... Toon meer

Beoordeeld met 5 van de 5 sterren

Talal and his crew helped me to move house yesterday and the service was fantastic. The guys very efficient, hard working and friendly. Worked tirelessly for hours. Nothing was too much trouble, and m... Toon meer

Bedrijfsgegevens

  1. Verhuizer

Geschreven door het bedrijf

We are a London based house/office removal company with many years of experience within the moving sector, with loads of returned customers. We are able to carry out small or major house moves within London or nationwide.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

178 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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4,4

Alle reviews

(178)

17 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

I would highly recommend NOT using this…

I would highly recommend NOT using this company! After quoting for the time it would take and confirming the cost of our move I paid the deposit. Following this every correspondence I received new charges were added they even added a potential of 4 additional hours on to how long they said it would take, all additional costs. Additional costs for moving, mattresses, furniture and heavy boxes upstairs of a standard house!!! Absolute joke, we’ve had to cancel 6 days before we move as we can’t trust this company and of course no deposit back even though it was them that changed the original agreement!!! We put all of our concerns into an email and received a two word email response! Really bad customer service, I feel like we’ve been scammed!

I am absolutely disgusted by all the lies in your response to my review. You added money on to our booking with every phone call we had with you after we paid the deposit and this is why we cancelled because we felt we couldn't trust you! We never demanded our deposit back, another lie! We actually didn’t want to give you any further personal details to pay it back as again we didn’t trust you!

1 juli 2021
Review zonder uitnodiging
Logo Moveroo

Antwoord van Moveroo

Dear Samantha,

Thank you for your review on Trustpilot. We appreciate your feedback and would like to address your concerns regarding your recent experience with us.

When you placed your booking over the phone, we carefully discussed the details of your move, including pricing, and subsequently sent you an email confirmation along with our terms and conditions. Your confirmation indicated that you were satisfied with the details, and you proceeded with a deposit.

In the days leading up to your move, we received multiple inquiries from you regarding the estimated duration of the move. We informed you that, due to the nature of hourly rate bookings, we could only provide an estimate. Factors such as traffic, parking, and the need for any dismantling or assembling can all affect the time required.

We understand that this response may not have met your expectations, and we regret any frustration it caused. However, we want to clarify that no moving company can guarantee exact timings due to the variables involved.

While we did offer you a refund option, we did not receive further communication from you regarding this matter. We have also communicated with Trustpilot regarding the information you provided, as we believe it may not accurately represent the circumstances.

Please note that our hourly rate means you only pay for the time taken; if your move were completed in two hours, you would only be charged for that duration, with no additional fees.

We value your feedback and hope this clarifies our position. If you wish to discuss this matter further, please do not hesitate to reach out to us directly.

Thank you for your understanding.

Sincerely,
Moveroo

Beoordeeld met 5 van de 5 sterren

Honestly, the best moving experience

Talal and his team were amazing from start to finish. They were super supportive, efficient, and an absolute pleasure to be in the company of. Moving is obviously stressful, but Talal really put our mind at rest, told us not to worry, and made sure all of our belongings were handled and secured safely. He even organised our storage room to get the most out of it. I can't recommend these guys highly enough, and will always use them in future.

11 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I wish I could give more stars

I wish I could give more stars. We used Moveroo today and it was amazing. The communication beforehand and putting my mind at rest was just out of this world. You cannot get any better! Just like speaking with a great friend that you have known for years

Thank you so much 😊

2 mei 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Reliable and efficient

Talal and his crew helped me to move house yesterday and the service was fantastic. The guys very efficient, hard working and friendly. Worked tirelessly for hours. Nothing was too much trouble, and made the house move so much less stressful. Also reasonably priced. Great communication along the way. Highly recommended.

2 april 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant service!

Talal was extremely helpful when I was moving my belongings. He was so organised and punctual and because I couldn't go to the storage unit myself he send me a picture of the boxes when they were in the unit. There was also unexpected problems at the storage unit and he was super helpful and rectified this for me.

16 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, always in contact to make sure the service gets done in the best possible way and overall good experience. Definitely advise it for any moving. Thank you Moveroo

13 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

100% recommend

100% recommend. Professional, quick response to messages, super helpful on collection of item and a friendly face! I will be coming back to Talal for any future pick ups/moves!

1 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Talal was great in ensuring my move went as smoothly as possible. Both of the team that assisted were professional, friendly and helpful.

1 januari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I had a good experience with moveroo

I had a good experience with moveroo, the man turned up with its van to help on a last minute job at a very competitive rate. He literally saved our house move, and it also was super having a way to track where he was when he was on his way to our place. 5 stars

25 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Talal is fantastic!!

Talal is fantastic!!! We have used him for a few jobs now. Two being quick drop off/collections of one bit of furniture, the other being our house move!! He was extremely efficient and very careful with our items and he stacked his fan like a game of tetris, it was very impressive!
He’s always there if you have any questions and responds instantly. I wish we found him sooner!
Thanks Talal!!!!

19 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

i found him on the internet couple of…

i found him on the internet couple of years ago he was very helpfull guy ever since whenever i need a van with man i always call him and he is always helpfull thanks talal man 👍

2 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Talal provides excellent service and is very polite and helpful.
Even though he was very busy that day but he still went out of his way to help me with my move.
Definitely will use his services again and will recommend him to family and friends 😊
Thank you so much 👍

1 december 2020
Review zonder uitnodiging

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