Mr. Appliance Reviews 

They sent someone to fix our KitchenAid refrigerator. He was not really sure what was wrong, but put a huge dent and scratch on the front door. He said “sorry” but refused to do anything about it. We called Mr Appliance, but they also refuse to do anything and they really did not care.

Charge a lot just to come out and tell me my diagnosis (burnt broiler element) was correct and then wanted to charge a whole lot more to get a part and put it in. Just the cost of the part was like 5 times what I see online. I think they're making their money just charging for the first visit. The whole "you might want to buy a new stove" thing came pretty quick. He even had a dealer he wanted point me at for a "deal."

On 2-19-26 the repairman (Trae) came to the house to repair a microwave, he looked over it and stated he was going out to the truck, when he returned he started speaking to my wife in the living room and the dog was barking, she immediately stated go see my husband in kitchen he is waiting for you and he began to raise his voice stating "I need you to something with him im not talking over a dog" several times, rudely, she stated go talk to my husband he is waiting for you. I heard the commotion and walked toward living and I observed him turn from her and roll his eyes at her. At this point he was advised to leave.

Called their office immediately and I felt as if they could care less.

Photo attached to this review of the tech, his name is Trae

First the diagnostic fees is too high $119. Second, after getting a quote to replace my ice maker I did some research. Mr A was going to charge $266 for $162 ice maker. Shipping fees closer to $189. That's a 40% markup on the ice maker. The killer is for a 15 min job to replace it they were going to charge $360!!!!! Total job of $560. For a job I did myself for $189. They should be embarrased and ashamed. That is downright taking advantage of people.

DO NOT USE MR. APPLIANCE in CHARLOTTE.

Do not use Mr Appliance. Had Mr Appliance out to check problems with my washer & dryer. Technician stated he could not find anything wrong with dryer. Paid $65 trip fee.
Technician stated washer needed new belt, gasket, & 4 shocks. We paid $415.00 which was 1/2 of total charges and the balance due when the job was completed. When he returned, he put the new gasket & 4 shocks in. The belt was too small. The technician said he would reorder the belt. He then told us that we would have to pay for the parts & labor of the work done today even though the job was not completed. His boss said we had to pay the balance. We said the technician had told us that the balance would be due when job completed . The boss told him to take out the new parts that the tech had just installed. We said no. Get the new belt & we will pay. Then the boss who was on the phone said he was calling the police. We could not believe the way this was handled. We have never had to pay a balance due before the job was completed.

I contacted Mr. Appliance of Greater Atlanta for a dishwasher repair and provided photos, a video, and the model and serial number in advance, clearly explaining that the latch/handle was broken. Despite this, they refused to provide a quote over the phone and required a service visit with a $153 diagnostic fee.

The technician arrived and, within about five minutes, confirmed that the latch was broken — exactly what had already been documented beforehand. I was then told the part would need to be ordered and that it would take another week, requiring a second visit. No meaningful diagnostic work was done, and for such a common issue, the technician did not arrive with the part.

I was quoted $500 for the repair, which I found unreasonable given the simplicity of the issue and the lack of value provided during the visit. I requested a refund of the diagnostic fee and was refused.

After I initially posted a review elsewhere, the company publicly stated they would offer a refund, then later changed that response and denied the refund. I retained a screenshot of the original response.

I’m sharing this factual experience so other consumers understand the fees and policies before scheduling service.

Paul was nothing but professional and fast at diognosing problems rapidly. I work at the natural gas company and he was extremely concience at do the the repair and making sure it was up to code. He was so good, I have requested that he does all of my repairs in the future. It's hard to find someone you can trust and Paul is one of them.

A total scam. $150 for the diagnostic call which which took 5 minutes.

Very unprofessional it took over 5 1/2 months to get my refrigerator working again after they made numerous visits to try and fix it. They have no respect for your property. They leave a mess when they leave and they tell you it is fixed you go buy groceries that cost over $200 And then two days later the fridge quit working and the guy told me what do you want me to do was not my fault just very unprofessional and very expensive

Mr appliance of owings mills was excellent. From my initial call to fixing my oven took less than 4 days. Darnell Whitt was professional, courteous and knowledgeable. I would highly recommend this company and the cost was very reasonable.

In August of 2025, I hired Mr. Appliance of Doylestown to install an icemaker in my basement. The technician came to my house three times to try install it. The first time he came later in the afternoon and said that he shouldn't have been schedule for this time because he had a personal appointment to go to; he left without installing it. He came back two weeks later and improperly installed the icemaker, which flooded my basement the next day. He came back a third time to tell me I had the wrong icemaker, I should order another one, and I should also hire a carpenter to create an access panel when the new icemaker gets delivered, it would be easier for him to install the icemaker, which should prevent the leaking that happened when he initially installed the other icemaker. I had a carpenter come by, and he said that any decent plumber could install this icemaker without an access panel, and that the Mr. Appliance technician is clearly incompetent. I then hired a plumber to install the icemaker properly for $250 in November, almost three months, after I hired Mr. Appliance of Doylestown and paid them over $400.00 to do nothing. I filed a complaint with the Better Business Bureau. The BBB has informed me that Mr. Appliance won't engage with them. Please be careful dealing with these people.

Satisfied customer in Minster, OH

We called this company to fix our fridge. They were supposed to to call for the gate code and did not do that. Just showed up. I asked them to email the invoice and they did. My bank was unable to notify them that the money had been deposited in their account because they do not put their Gmail on the invoice and that is required by the Rbc. I sent them a photograph of the E transfers and two emails and they chose not to go look for the money. Then they sent me a snotty letter and when they phone back, they’ve tried to blame it on us. This is a horrible company that I would never do business with again and I hope nobody does either.

Steve was on time, extremely knowledgeable, and went above and beyond to get my dishwasher repaired and installed correctly.
Very pleased and would use them again.

Incompetent and sleazy. Mr. appliance came out to my home and charged me for an appliance that they didn’t end up installing. The part did not come in when they said it was going to come in, and then when it finally came in, they were trying to tell me that they needed to replace two parts. After that, I decided to just replace the appliance, and they still have not issued a refund. Their incompetent receptionist, Kiara, told me four times that the check was in the mail. This morning, they are telling me that the check was never put in the mail. I expressed my disappointment to the manager, Tabitha, and she had the audacity to tell me that the receptionist was not lying the 4 times that she told me the check was in the mail and the time she told me she was going to get me a tracking number. these people are the epitome of sleaze and incompetent do not use them. At this point, I may need to take them to court, but hopefully the owner will do the right thing.

Our oven was not working. The tech diagnosed it as a circuit board, which was going to cost well over $1000. I shut the breaker off and left it off for weeks waiting for Mr. Appliance to schedule the appointment to install the new circuit board upon scheduling the repair date which I took the day off. They called me and told me the circuit board had not arrived. I then for the heck of it turned the circuit breaker on and the oven worked perfectly since they wanted to charge us a 20% restocking fee on a circuit board that was never delivered to them called the manager several times not once. Did he return my call Very very very poor customer service never use Mr. Appliance. You will be ripped off.

When we needed our Bosch wall oven repaired just weeks before Thanksgiving, Mr. Appliance of the Delaware Valley came to the rescue after we were completely let down by Sears Home Services.

Mr Appliance was sent to my house for a warranty issue. The tech diagnosed the problem grossly incorrectly, even the manufacturer doesn't support their diagnosis. Because of this diagnosis, I spent $750 and the problem was still not resolved. I have called several times to speak to a manager to no avail. I need help in resolving this problem. PS. they are sending a new stove but want me to pay to remove the old one. That's their customer service. Don't buy from them.

You could buy a new product for what they charge you to fix. They charge me almost $400 to fix my dishwasher. I could’ve could’ve should’ve would’ve bought a new one. It would’ve been much cheaper.

Technician came out to repair ice maker in Samsung refrigerator. Total cost $764. Parts needed to be ordered and would take 5-7 days. 3 weeks later still don't have all the parts. Called to cancel order and was told assembly had come in and I would be charged for that-$413-plus diagnostic fee of $125. They would deliver the assembly in 4 days and refund $129. Still missing over $200. I will have to take them to small claims court to recover it. Extremely poor experience with this company