Sears Home Services Reviews 13.991

I need invoice about an estimate given stating problem with ice maker and how much to fix it for my insurance company

He explained the process and the what is causing it to act like it does

Thomas knew exactly what he was doing, finished the repair quickly, was very polite, respectful and professional. If I need service in the future, I would welcome Thomas back to my home.

He was very polite professional and knowledgeable about the work done. He took his time to ensure that everything was troubleshot and tested. HVAC is now chilling and very comfortable. I recommend him to
Anyone looking to repair their HVAC system.

OMG 😱.. Robert is the best! Not only is he the best technician in diagnosing the problem, he's efficient in ordering the necessary parts and getting the job done once they arrive! He's a real pleasure.
Thank you Robert for being so persistent in getting my ice maker fixed!

Very professional, friendly quick service. Highly recommend Steven for all appliance repair needs.

They have crashed and burned. They used to do a decent job--I could get an appointment within a week or 10 days and it would get done. Now I can't even make an appointment that will stick. I got an appointment for a week out, then they cancelled that and made it for two weeks out, and then that got cancelled, and now it's five MORE weeks out. If they actually get this done, (God willing) they will have taken two months to do this. Two months. I am actively looking at their competition with the intent to switch if I find anything at all worth my money.

Mr Kenneth was very patient. And although our issue wasn’t something difficult he took the time to further EXPLAIN how my appliance worked. I APPRECIATED that because after all of these years of having it, he told me something I didn’t know.

The technician was very knowledgeable about my washer and it's brand . I gave him the the 3 codes that showed up on the washer and he knew right away what the problem was.

Very nice man and fixed my washer quickly.

Jerry was very nice and knowledgeable. I hope he is always my service tech.

When I answered the The young man introduced himself and stated the company who he was assigned for the appointment. The tech checked out everything that could be wrong with the refrigerator before reaching his diagnosis. He was professional, courteous and caring about my situation. I trust his expertise in properly finding a solution.

Very friendly, professional,& they wore booties! I'd use them again!

He came to my home and wanted to reschedule my appointment because my refrigerator was not plugged in. No one notified me that the refrigerator needed to be plugged in. I also asked for the diagnostic report and he did not provide a copy, he said that the information was for him, and after a brief back and forth he agreed to give me a screenshot. My experience trying to set up an appointment was also terrible. It was cancelled and recheduled several times without even notifying me . Customer service managed by robots is never a good idea.

It is difficult to repair a dishwasher when it takes a while for it to run. He hung in there, and now it is fixed. Yay!

Josh was very professional and friendly.

Very nice and explained the process very well and very quick
Very professional

Technician was not knowledgeable at all !!!! Gave false information pertaining to claim .

The two techs seemed very knowledgeable, professional, courteous.

The Technician wasted no time, was Courtis and polite, asked questions for clarity, seemingly knew his job well.